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Original Comment My DSL line went down so I called repair. Tech says line is taking errors and will have to give the ticket to another group. She asks to put me hold and she'll be right back. Back comes tech with great news, I'm in a impacted area and ATT is offering Uverse right now for free. No install or equipment costs and they can be out the next day to install it so I agree. 2 hours later I get a call from Uverse saying there's a facilities problem and they prob can't install Uverse as they said but they'd call back within 2 hours and let me know for sure. No call back from ATT. The next morning I call ATT Uverse and they tell me the service isn't even available in my area and won't be until Oct. '14. I say fine, it doesn't surprise me either. ATT seems like the left hand doesn't know what the right hand is doing anyways. I tell them I need my DSL line repaired ASAP. They open another ticket to repair my DSL and they say they'll call me in 2 hours. I get a call back from ATT and they tell me that my DSL has been disconnected in error and theyd start rebuilding it ASAP. 48 hours after my initial call ATT finally had my DSL back up. Do you think they offered me a two-day credit for there error. NO! Very little money but you'd think they offer.<br /> I'm still getting weekly mail from ATT offering me Uverse with all kinds of free things if I do it. Does the marketing group and the engineering group not talk?<br /> Heres a suggest Mr. David Banks, use the money you're spending creating and mailing out all this Uverse offerings for a service that's not available and fix your service bc all these Uverse complaints can't be bogus.

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