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Original Comment i got a letter in mail 2 years ago saying i could get a special price on uverse so i said ok they sent me the box i installed it i called them and they said we cant get it here so they turned off my phone and the uverse for a week with out a phone.this past january they sent me another letter saying we could get uverse .so i called them they said the box was in the mail to self install so i got the box then they told me a tec was going to come out and redo some wires at the street box he would be here between 8 am and noon 4;30 i call them back no one showed up 10 minutes later guy comes up and says you cant get uverse here.again then i call the company back they said you can we are going to send some one out to do it at no cost to youand they were going to give me credit for 70 dollars and a rebate and not to pay anything untill i got the rebate jst call them when i got the first bill and say ill wait till i get the rebate money and pay since it was a free install includeing the modom ,but i installed the modom my self they didnt do anything but work down the road on the line that belongs to them .now that sent me a bill for install and also charged mefor the modom and all this was supose to be free so i call them today and now they are saying i am wrong they cant do that i have to pay for the install and the modom well guess what i was promised 12.0 and only get less then 3.0they dont even want to discount the price .it does not work properly and they lied to me so after tomorrow when i talk to them if they dont keep their word ill just say by by uverse and send back the modom.and thats my final answer i want be treated this way or lied to another day .service is bad and personel is worse and they think they can do this to poeple i dont think so so i guess we shall see ill box it up and ship it back one last time after tomorrow if they dont make it right..........

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