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Original Comment I have had multiply issues with my AT&amp;T U-Verse bill. In April, an AT&amp;T representative updated my service to lower my payment with more benefits (not sure how this happened). I know now how they accomplished this task. Slowly over time, my bill started to creep back up. I made a call to AT&amp;T and they listed a charge of Support Plus that was added to my account without my knowledge or approval. The representative said it was an unnecessary charge and would reverse it. If I had not called to inquire on the additional charges, I am not sure how many unnecessary charges would continue to add up on my account. <br /> <br /> The representative asked me in polite conversation where I was located. So in turn I asked him where he was located. He said the Philippines. It is amazing to me that the USA companies keep turning their service departments over to other countries to save money. These companies and executives are making a ton of money. Why do they feel the need to give these jobs to other countries when the USA has many qualified individuals out of work? My hope is one of the executives has enough courage to respond to this question without a lot of garbage.

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