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Most incompetent rental company i've ever dealt with. I rented a car from them, using PRICELINe.com. It came out to $174.50 with taxes. Belinda at the Charleston, SC office work with me. They called my insurance company and found out that i have comprehensive and collision Insurance so ther was no need to charge me for it. So very trustingly i initialed the (stupid) screen monitor, which doesn't provide any information on the screen of what you are initializing. So i leave for work that night and the next morning and i see a debit to my account in the amount of $429.05. So i called the supervisor the next day talked to Sheila, and she informed me that the supervisor was out. So i called the next day and again the "supervisor" wasn't there for the second day in a row. The third day i get a hold of the supervisor, Nicky, which couldn't help me over the phone. She said i would have to go there personally to fix the problem. Of course i'm only 3 hours away. The fourth day i decided to call a customer service representative to see if she could help me. I gave Nicky, my rental agreement number, but she said she couldn't find me in her system, so she transferred me back to the Monague Ave. office. There somebody named Sally answered, but she was at the Call Center. She was rude and didn't help one bit. So after trying to explain the situation to her, she basically hung up on both Nicky, the customer service representative for Thrifty and myself. I hope somebody at the Corporate office reads this, and contacts me ASAP. I've been renting cars for over 20 years and never had any type of problems until now. I'M SURE I WILL NEVER, NEVER,EVER RENT FROM THRIFTY AGAIN. GO TO ENTERPRISE OR ANY OTHER CAR RENTAL COMPANY. YOU'LL THANK ME LATER.


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