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Original Comment Corporate,<br /> My wife Erika and I purchased a an E Series 32&quot; LED HDTV for our sons Christmas. We placed it in our master closet for when her parents movie out we could then hook up the Tv. Now with our first time opening the box we discovered the Tv has been cracked behind the Tv panel (which has been stated by your cusstomer service reps). We first went to Walmart and they only have a 90 return policy which is now voided. Hence the reasoning for contacting You. Vizio States that it is not a manufacturer problem and will not fix the situation. And stated to call the extended warrant company and they fix the product because we did not physically damage it. For a company that claims &quot;they take great pride in American based support&quot;, will not even back up their own product. Very disappointed in Vizeo and warranties and extended warranties. WE Both HAVE HEARD SO MUCH HOW GOOD VIZIO IS WITH BACKING UP THEIRPRODUCT. Now with our first purchase of a Vizio product and experience, We will definitely not be purchasing another Vizio product in our lifetime!!!! Samsung, LG, Sony customers we will remain.

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