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Original Comment Wow! You are a huge company that needs some restructuring. It took me 3 or 4 times with specific instructions to even get your customer service to understand what type of repair was needed in my client's home. I gave each customer service agent specific instructions on what needed to be done. The home was struck by lightning and we knew that there was phone trouble on the "inside" of the home. One customer service rep I'll will give credit to, she understood that the problem was on the inside and put that in the trouble ticket. She put detailed instructions that the repair needed to be accessed on the inside of the home and to please call our provided cell number a half hour before arrival for repair! I am a caretaker for the home and tested phones directly at the box inside the home and they worked but, all phone jacks throughout the home do not work! Wires were fried from the inside box to the rest of the house. Your company came out and "thought" they fixed the problem via messing with the outside box! Even though we wanted them to fix it via inside repair. So not only did they waste your company's time but our time too. In this day and age of cell phone technology, why can't you have your service people call us an hour before arrival for repair? We had your customer service take down explicit instructions to have your tech repair people call us so that we could meet them and let them inside the house to fix the problem. We take care of many homes and don't have the time to sit for 5 to 8 hrs. waiting for your technician to show up, plus our client wouldn't be very happy having us just sit there all day to wait for you. His money to pay us; our time wasted...your company really needs to fix that issue. Also, a customer/our client having to wait for a week or two before they have a phone???? The area the home is in relies heavily on having land lines because cell reception is not good! Again, not a happy camper! Hopefully your company is doing some restructuring. I saw quite a number of complaints, in the 200 something range in the last few months!

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