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Original Comment It's really sad the direction U.S. Cellular has gone. I bought my first phone from US Cellular in 1992 - yes 22 years ago. I have strayed a few times, but basically been a customer much of that time. I will be honest, I stayed because of the exceptional customer service they used to have. While in a company store, the same store I shopped in 1992, I was lied to to the point it passed unethical conduct and possibilly entered the area of fraud. The salesman had run my credit, without even asking me, and put me in debt for over $1,400 without mentioning that to me even once. He was slick as a magician that has you looking at a shiny object in one hand while deception is going on with the other. He said he would sell me a new iPad for $50 and upgrade my phone for $100 - these charges ended up just being the sales tax on these two items. He said "it's too good to believe isn't it? and there are no strings attached at all", (except $1,400 indebtedness that was never mentioned). I would love to tell you they made things right, but they didn't. The sales manager was arrogant and basically what ever it took to sell phones was just alright with him and not once apologized or even tried to placate me. This confirmed that was the way the sales staff was trained not just a greedy bad apple in the bunch. Then I lost the plan I was on. After over 3 hours of phone calls and promises of plans that were later taken away. I have no idea what my plan is - and I am sure my next bill will be a nightmare to work through. I can't take this treatment any longer. I will be gone soon, now that I am just a number, but will remember the days when I wasn't.

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