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Original Comment Dr Sam's Club Corporate Office, I am writing to describe my recent experience with Sam's club customer service. I am hoping you will take the feedback seriously and improve the customer experience and satisfaction.<br /> <br /> This is the first time I joined sam's club and ordered something from Sam's club online. I was notified that my order has shipped but the tracking # provided was not working. So after 3 days, I called sam's club customer service, they could not provide information as the item was shipped from a vendor. She also could not provide information if the item requires signature for delivery. When I asked if Sam's Club could follow up with the vendor, she indicated that that could take 1-5 days and could not narrow the time window down due to department to department transfers, etc. <br /> <br /> The customer service phone system is confusing. It took me a while to figure out which option to select if I have questions regarding my order or if I want to talk to customer service representative. Googling online many people have the same issue and I learned by keeping pressing 0 I will be transferred to a live person (so after ~ 10 times of pressing 0, finally I was able to talk the representative).<br /> <br /> Overall bad experience. Things we take for granted from Amazon,com or other places are not the same at Sam's Club. <br /> <br /> S. Zhang

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