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I've been a Tracfone customer for about 10 years and finally decided to change phones. What a nightmare that turned out to be. I ordered my phone from Tracfone and tried to port the time an minutes. It didn't work, hours on the phone with customer non-service, who finally decided my phone was 'broken.' They would send me another - fully set up. A week later, I received the wrong phone and had to call back. Got a different person who said my original new phone was not broken - they just sent me a phone with an incorrect sim card.<br /> <br /> Waited another week for a new sim card (that was considered expedited service!). Called to activate it and spent literally hours on the phone before they got it to work. It worked precisely one day before some genius at Tracfone decided on their own to port that sim card to my OLD phone, so my new phone was disabled another week while they expedited a new sim card to me. <br /> <br /> I tried to call the Corporate Office number listed here to complain, but they transferred me to a call center in the Philippines - at least it wasn't India, but it wasn't much better. Now I know why my late husband got so angry when he had to deal with Tracfone issues. <br /> <br /> I will probably look for another provider once my time and minutes are used up. I know Tracfone won't care because there are plenty of other suckers in the world to take my place.


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