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Original Comment My wife of 29 years passed away suddenly in late June, 2014. Prior to that we had both shopped at Sam's Club monthly. She had a Sam's Club Discover Card. It has only been six weeks since her death and I have provided Sam's Club with copy of her death certificate and requested that the account be closed. However, Sam's Club has a routine that is implemented when someone dies; they turn the account over to a collections agency (known as Ascention Services). Consequently, I have started to receive letters addressed to my deceased wife from Sam's Club announcing that she should activate her new Sam's Club Master Card. When one calls the number, one is given several options to choose from, none of which make any sense to one who is simply trying to stop the mailings to one's deceased spouse. If you call the Sam's club number, you are also offered several options, none of which lead to speaking directly with a person. In any event, Sam's Club and its Financial Services providers are horribly insensitive to the survivors of Sam's Club deceased members. They will try to sell the survivor a new membership, or they will inform you that the call is being recorded in an attempt to recover funds (all comments will be used toward that purpose). Hence Sam's Club presents itself as being insensitive and untrustworthy that anyone would be responsible for paying the bills of a deceased relative. If one attempts to resolve the concern in person at one's local store, they too will attempt to sell the survivor a new membership. And they will explain that the "system" automatically mails out letters to all members (deceased, or living) promoting that they should call a number to activate a new account. From my perspective Sam's system is not attentive to deceased person's family, in fact they are offensive with their sales and promotions materials. It would be more appropriate for Corporate Headquarters to mail out a sympathy letter to family, offering condolences and the telephone number to the Decedent Office so that Sam's Club representatives could assist the survivors through the process of paying, or not paying the bills of the decedent.

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