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On Thursday, July 31, 2014, midmorning, I attempted to add minutes while I was on vacation in another state. This is the result of my bad experience. First, when I attempted to dial the number, I was only able to dial 1 800 516 875_, no last 5. Instantly I was listening to a message about a vacation spot in I don't remember since this was so unlike the great service I had received since I began with Tracfone. A red flag should have gone up. I hung up and then proceeded to dial the 800 number listed on the bottom of my IDT card that was purchased originally from Costco. In the past, I had used a credit card and things were handled efficiently then. The 2nd 800 # for customer service was 800 672 4597. I proceeded to add my usual $20.83 to my credit card and another red flag should have gone up, the foreign operator is humming a semi classical tune and kept me on the phone. Of course they asked for my last 4 numbers but not a security code. I thought, all is well. Not like in the past because the whole episode was so strange. I checked the minutes I had added to my existing balance and it seemed right. But here is the insult to injury......the next morning I attempted to call my relatives and it did not go thru. I looked closer and on the screen it showed, 0.00 minutes. Deader than a doornail as the old saying goes. I waited until I was home using my land phone and talked to an operator and they said they had no record of this. I mentioned, I believe your tracfone company was hacked and I am up the creek and what are you guys going to do about it?????? I then requested respectfully, may I speak to your supervisor? They said NO! No? I said in shock! I then said where is your corporate office located? I will turn you in to the BETTER BUSINESS BUREAU! So here I am, a widow, 90 years old and no telling how much more I am out of financially. Another incidence of our jobs going out of the country, wide open for dishonest companies to take advantage of us TRUSTING HARDWORKING AGED AMERICANS TO BE SHAFTED!WHEN ARE WE GOING TO WAKE UP AND SEE WHAT IS GOING ON IN THIS COUNTRY AND STAND UP AGAINST THIS CONSTANT ABUSE OF OUR BELOVED UNITED STATES OF AMERICA BEING SOLD DOWN THE RIVER BY OUR POLITICIANS AND BIG COMPANIES ALWAYS LOOKING TO INCREASE THEIR WEALTH.....TAKING ADVANTAGE OF US.....THE NAME OF THE GAME FOR THEM IS GREED AND HOW MUCH MORE THEY CAN STEAL OUR HARDWORKING $$$$$. This money bubble will break soon and we better wake up or we will be in the bread line just like the 1929 DEPRESSION I grew up in. It was no fun. Granny J, an oldtimer. Child of LEGAL IMMIGRANTS that helped to build up our country. Not on the take as it is today. Those days, if you needed help, you were given the help, but had to pay it back. That was when we had honesty, values and morality!!! LOTS of LUCK Guys.


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