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Original Comment My grown son and I flew into Hartford, CT from SF on 7/31. My brother had made arrangements for us to stay at the Days Inn across from the airport. It was a little after midnight when we checked in. We were given room 207. The toilet wouldn't flush. When I lifted the lid I noticed immediately that the chain was broken. I managed to flush the toilet manually the first time, but it nearly over-flowed. I reported it to the clerk and we were assigned a room down the hall. The next morning as I was returning to our room after breakfast I encountered a women from housekeeping about to enter our original room. After telling her what had happened she informed me that she had noticed that the toilet was broken. She said, "I watched while they wrote it down." I went down to the front desk and right next to the terminal was a pad of maintenance forms with "broken toilet room 207 three from the bottom. I was understandably angry. We arrived again on the evening of 8/3 and were again we were assigned room 207. We were assured that the toilet had been fixed and that the room had been used the previous two nights. The toilet had been worked on. Some one had replaced the chain improperly and broken pieces of the old chain were still in the bottom of the tank. We were assigned to a room with a toilet know to be broken twice in a matter of days.

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