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Original Comment I have a Yoga 13 Idea Pad, which is 1 1/2 years old. I called and spoke to a Tech, Kara, and explained what was going on with my battery, it was not charging. She said that she could do a one time tech call for free and after I gave her permission to control my computer she said she thought the problem lies in that fact that at the time of purchase, I had windows 8.0 and now upgraded to windows 8.1. She recommended that I back up my computer and then call her back and she would guide me through the process. I did that and called back and reached Kara again, my husband and I both asked her repeatedly that doing this Refresh to my computer would not put it back as a factory reset and that I would absolutely NOT lose Anything! She prompted me through to the point where it said it was starting and stated it would take a couple of hours to finish. We hung up and in less than 10 minutes, my computer was logging on again? so I signed on and saw all my software was gone! The Outlook I use strictly for my Real Estate Business was completely GONE!! I called back and OF COURSE Kara was no where to be found???? I spent over 4 hours off and on the phone between their Technicians and software department, to only be told I Did something wrong and that since Outlook was put on after I bought this laptop, it was definitely not a program they could help me with!! I should call Microsoft to see if they can help me!! I was and am Livid! why do they have people working there that don't know their jobs and give out incorrect information? I am not tech savvy, I expected that after I reiterated more than 3 times that I would not be in jeopardy of losing any of my software/pictures/work that this would be true! She should be Fired for causing this huge problem and now they say oh well??? such unprofessional customer service! Now I need a battery and have to pay over $160.00 to get it shipped to me? Are you kidding me? they should send it for free after creating this huge problem for me and my loss of contracts and emails and documentation I need incase I were to get sued! Lenovo is the worst company and I like all of you will make sure Everyone I know and sell homes to will not EVER purchase a Lenovo Product! Its really disgusting that no one has a conscious anymore and quality care and making customers happy no longer matters. This is Just Not Right nor Fair and Lenovo should send me this battery for free!

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