Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I am a Virgin Mobil customer. I went to return a battery, I bought from the store at 120 east 35th street, Chicago, Il. on 7/28/14. I payed $21.85 with tax. I just wanted an exchange, I did not want a refund. I just needed my phone to work. My present battery no longer works. My old battery I have worked for 2 years. So, why did this battery stop working 1 1/2 weeks later. I went to the store last week, to return the battery the hispanic woman I spoke to, said she would replace my battery if I had the receipt. At that time, I didn't have the receipt. So the woman checked the battery, by way of her charger. She told me, it was charging with her charger. She suggested to me, to charge the battery over night. So, I went home; charged the battery over night. That next day, the battery only lasted about 3 hours. That is not satisfactory for a new battery, that is fully charged. I decided to try to charge the battery several times after that. It still did not fully charge. So, when I used the battery in my phone, the battery would die quicker and quicker. I decided enough was enough. I took the battery back, again, to try to exchange it. I went into the store, the same woman and a hispanic man was working. The man took my battery looked at it, and told me the battery had water damage. He told me that is why it wasn't working, anymore. The woman looked at the battery and agreed. The woman told me, I couldn't exchange it. It wasn't anything she could do about it. I asked for the number to the corporate office. She wasn't cooperative at ALL. I told her, the battery had not been dropped in water. Now, last week, was a different story. I could have returned it then, I just didn't have the receipt with me at that time. Now, this wasn't the problem last week. Now the problem is water damage. The battery didn't have water damage last week, when it originally stopped working; matter-a-fact, it wasn't even mentioned. Now, all of a sudden, the battery has water damage. What's the problem. This isn't fair. I don't appreciate the customer service I received. NOW, I want a refund. I do not want to do business with these people again. This doesn't make sense. It's ONLY a phone battery. I would like to know if someone could contact me, PLEASE.


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.