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Original Comment I purchased a net10 phone, minutes to activate it, and found out that it cannot be used in my area. It was explained to me that I don't have a tower to get a good reception here. I contacted net10 and they said I needed a new sims card and one would be mailed to me and I should receive it by Monday. Monday I did not receive it so I called again. They again said I should be receiving it any time. Wednesday, I still didn't have it and called again. I was told that the sims card couldn't be changed in the phone I purchased. There was nothing they could do for me. My sister, whom I live with, and her boyfriend both have net10 and have wonderful reception, that is why I purchased it. I took the phone back where I bought it and they said all they could do was refund my money on the phone but not for the minutes I purchased. I asked if there was a way to upgrade so I would have a sims card for the price I paid for this one since I'd had so much trouble. They said net10 would have to do that. I called net10 again and they said I was pretty much out of luck for anything. They said to purchase another phone at my cost and they'd add the minutes on. Since I'm on a fixed income, I don't have the extra money this month to purchase another phone till next month. I am new to this area and don't know the phone providers so I took a chance with y'all. I know that you will do nothing, but I wanted you to know that I don't appreciate you selling phones in areas that can't be used, sell airtime that is useless, and not help in any way except to find ways to get more money. I am upset, and I don't mean to be a horrible person, I'm just hurt and I've tried for three weeks to get this phone fixed, meaning I am 100% frustrate. Thanks for letting me vent.

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