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straight talk customer service jerked me around for over three hours this morning (8/18/14). I just wanted to activate a phone. old one broke. I was hung up on 4 times before talking to a barely english-speaking rep. very dissastified. Was told no refund could be given. i am definitely leaving tracphone as soon as my time runs out or they decide to cut service. tracphone customer service that i talked to was unprofessional and downright pathetic. I could probably... definitely get more service by calling a payphone in the sahara!


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