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Original Comment On July 20,2014 I purchased a security camera bundle with a square trade warranty. I did not know that much about these systems, but I did enough to find out I wanted a DVR with an RS connection for a PTZ camera, and a remote would come in handy. <br /> I found one on Sam's Club.com with an RS connection, a remote, and 12 cameras and a 16 channel camera capacity, as per the spec. sheet listed below the item for sale. So I put in my order, and it came in a few days.<br /> I began testing the cameras and wires. Everything worked as stated and I was pleased. (The only thing that does not work correctly in the date is off one day and will not reset.) I installed all 12 cameras over about a 10 day period, and then ordered three additional cameras to bring the total up to 15.<br /> My system did not come with a remote, but I was busy installing cameras. My last camera was the PTZ and because they are a bit pricy, I spent several weeks looking for the features I wanted, at a price I could afford.<br /> I learned a lot more details and exactly what an RS connection looks like and the fact that the DVR I was sent did not have one. There are a boat full of connections on the back of my DVR, but it turns out none of the 22 is a RS connection.<br /> This is where my phone calls talking to over a dozen people started. The first two where to Sam's Club.com. Then they referred me to a link at Q-See which ended after three calls to the makers. <br /> Q-See finally said they would do nothing and referred me back to Sam's Club. The first Sam's Club supervisor told me they were sending me the right DVR. I looked at my email and sure enough they were sending me the same system again, which will not have a RS connection or a remote.<br /> After more phone calls with Sam's Club; they got Q-See on the line and their where trying to figure it out. I told them both that was for them to work out, and not on my time, so I hung up and called the cooperate office. Now another person is working on the case, it being the 10th phone call and no small amount of my time.<br /> <br /> So, will Sam's Club.com stand behind what they sell? It has been two weeks since I told them the 16 channel system with the 12 cameras and the and spec. sheet on their website do not match, and it has not been corrected as of 8-21-2014, which means more people will be running into the same problem.

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