I bought a 340B reciprocating saw and two 220 batteries along with a charger. The Chinese manual for the charger was a disaster and one of the batteries was a DUD. My attempts to get assistance was met with offers to buy into a monthly program and seeming incompetence. The saw and good battery works great.
So, I have purchased Craftsman for years. Lately they have become a joke at best! I purchased a new Power Washer and a New WG 2200 2-cycle weed eater and every damn summer I have to take them to a local shop to get them running again after they sit for the winter. And before you say it, yes, I clean the gas out and add a 1/4 tank of gas that has been treat with stabilizer, so it does not go bad, and they are not bone dry for the winter. This year, (2nd year) the weed eater needs a carburetor, plug and a filter. It will cost me $130.00 dollars to have it fixed again! Fu** You Craftsman! I am putting them in my front yard with a huge sign on them with the truth about them! I will NEVER PURCHASE CRAFTSMAN AGAIN! And word of mouth is awesome!
Bought a 500 dollar mower used it once last year without the grass catcher. This year I'm using the grass catcher to scalp my yard not catching grass at all called 3 times to get help all they did is offer me a 3 dollar discount on a blade bull sh... The store told me there is something wrong with the mower but I didn't purchase the in store warranty so they can't help me.The shop that handles their warranty work told me sounds like it's got a mulching blade take it off and buy the right blade and put it on and it should work.I swear if something isn't done before long I will never buy from Lowes or From Craftsman again
Purchased 500.00 lawn mower from Lowe's craftsman, biggest pos. Used it once, was going for the second time, and it wouldn't start. Took it to Lowe's and they supposedly fixed it and they tried to charge me 130.00, I left the damn thing there at Lowe's. It was 32 days so they said it wasn't covered under warranty..
You want me to discribe my situation? Well here it is. "Thanks" yeah that's it just thanks for being dependable. Over the years I have had the opportunity to handle many different types of craftsman tools and equipment. Weather it's electric or gas powered. I have owned and even serviced quite a good deal of craftsman, mainly gas powered equipment but even some electric equipment for craftsman loyal customers. And I have to hand it to you so far you haven't let me down not even if it's a weed eater that has been sitting in someone's basement or old barn for 20 or more years just a little bit of TLC. With some new fule lines and perhaps a primer bulb if equipt. Then throw some gas in it normally and wide open she goes. LoL. It's not like that every time but pretty close. And the cordless 20 volt power tools not one has let me down yet and believe me I have put them to the test. I could go on but I'm sure that all the people that have a hand in producing this valued craftsman equipment won't even have the opportunity to see hear or read this message. But thanks keep it real and keep it strong. LoL. "REAL STRONG" o yeah one more thing. Today I purchased my first ever brand new chainsaw. And I have owned more than 100 chainsaws many different kinds and out of all the brands guess which one I bought for my first ever brand new one. Yeah I got the S-205 20" 50.8cm 46cc CRAFTSMAN chainsaw. Thanks your customer. Christopher wade
I purchased a zero turn Craftsman lawn tractor along with a 3 year protection plan, both are an absolute joke, zero turn is the biggest pos and the protection plan even a bigger joke, been fighting for over a year to have the unit replaced after 7 appointments and no fix. Keep getting the run around from the protection plan, refuse to have their contractors out as their idea of a fix on a $3000 machine was bailing wire
Just got off the phone with a Craftsman's supervisor "Phi" He was a total ass. So I got a new Craftsman's mower last September, only used it twice and it started smoking. I call about the warranty and 1st advised we don't have a lifetime warranty on anything, then referred to a shop in the city I live in. Well when I called the shop they say don't bring it here Craftsman's doesn't pay us. So I call useless "Phi" back and he suggest that I travel 45 mins to another city to have my new mower look at. I will never buy a Craftsman's product ever!!!
I just purchased a new 21 Craftsman Riding lawn mower and am not to happy. I purchased this one to replace my 1980's model because the engine failed. I should have paid to have it fixed but figured I would go for a new one instead. The old mower was much more efficient and easier to operate that the new one and the plastic grass catcher system, which for some reason was attached by 30 pound of steel. Didn't make much sense to me and the fact that I have to disengaged the blades to back up requires me to spend a lot of time being unproductive. Finally when I bought the grass catcher attachment supposedly the blades were supposed be that came with it were mulching blades but in fact they were no different that the ones that came with the mower
In 2003 I had purchased a 19.2 cordless set (drill,light and screwdriver w/bag) from army px before deployment to Iraq my unit had boots on ground in march 2003 thru June 2004 . the drill performed great exceeding all expectations .building floors in tents /installing dunnage and bracing for equipment transport,and misc. ,seems as it was always being used by myself or being borrowed. The drill was through unimaginable temperatures ,our highest was 157, sand,weather and being through all that use and conditions already gained my respect and many others that had used it. We returned and I have used drill on many projects and continued use until about a year ago .I had sent a letter and the drill to craftsman corporate headquarters but never gotten a reply so I just thought as I'm sitting here thinking about it,I'd let you and others know of my story and how great of a tool you have made of quality ,performance, and dependability . thanks to all that read this and God bless
Loyal 50+ year Craftsman customer. I have a full roll-away cabinet of Craftsman hand and power tools. Yeah, I like to be uniform and not mix and match brands. Recently my tools with acetate handles began to smell like vomit, smells up my tool cabinet, my vehicle, my workshop. I cannot keep them indoors and it makes me feel unwell when I use them or near them (I'm not that sensitive). I tried cleaning them with baking soda and vinegar. No improvement. Left them outdoors for a week and only a slight improvement. Once put back in tool cabinet the smell permeated everything -even adjacent brand new tools!
I've tried to get resolution through the Craftsman support line but unfortunately, there is a small language gap with the Colombian based team (comprehension is the issue). And attempting to get resolution has become a nightmare as the for representatives I have talked to have offered 4 vastly different solution (none of which is satisfactory).
Description of defective damaged tools: 11 blade screwdrivers of varied size and length, 7 Phillips screwdrivers of varied sizes and length, 2 hand turn ¼" socket extensions, 2 specialty screwdrivers with retention grips, 8 standard hand turn nut drivers, 8 metric hand turn nut drivers. All look like they have never been used (besides some minor opaqueness on the handles) as I take care of my investments.
Day 1:
1st call, 1st rep, after a full explanation that these tools are not performing to expectations and are defective. This chemical reaction causing the stink should not be happening. I was offered a full replacement warranty of all 38 hand tools. I just needed to send pictures of the tools, which I did in a pdf file (3 pages), and the rep would send replacements. I MUST stress I was told I was receiving a total replacement of all suspect tools. I asked how I get the old tools to them and was told just discard the ones in question. Okay, good thing I didn't as you will read later....
Hours later I received an email stating they fulfilled ONLY a 14 mixed piece set to me. Support case #12586326. I was curious but it was late and could wait till the next day.
Day 2:
1st call, different rep, I called the support line and asked why the above shortage occurred. I was told they could only see a few images and not the whole 38 pieces so all they fulfilled was a mixed set (CMHT65045). I re-explained the situation and the rep told me I needed to submit support requests with smaller quantiles of items so they could efficiently handle the support case. So, I did just that and I received no follow-up email, so I was concerned something had gone awry.
2nd call, different rep, I inquired if all tools have been ordered. I was told they fulfilled a hand turn multi-bit set (CMHT68005)??? Okay this is totally wrong as I don't even have one of these and its not even close to a replacement for a professional tool. I told them to cancel that order and start over. I was again told they could not see all the images (odd for a pdf is a simple format and you see what is sent). So, I agreed to reformat the items on even smaller individual pdf file and resend.
I sent 3 smaller files thinking this would work. I received no follow-up email. I again called support.
3rd call, different rep, I'm getting tired of the run-around.... This rep told me they could only see 3 of the three as their "system" doesn't always allow them to see everything. What? And by the way they fulfilled another bit driver set to me (CMHT68003). What is going on???
Day 3:
I decided to try this. I send in 5 individual emails -as instructed, each with a small pdf file where I have separated each type of hand tool in their respective groups/classification (see tool description above).
Within 5 minutes I received an email for yet another different rep stating that none of these tools are covered by warranty. What? I immediately called support.
1st call, 1st rep, 45-minute conversation where I continuously asked for a supervisor and was placed on hold 4 times, I recited the warranty terms multiple times and that the tools are not performing to expectations and are defective. The rep finally informed me they would warranty all 38 tools, they would have to create 38 individual cases, and within 2 hours they would send me a confirmation email with the case #'s and item #'s they are shipping to me.
Day 4:
No email for support as promised. I again called support. New agent. I explained the situation. After several holds, a long discussion, I provided my mailing address for the 4th time.., I was told I would receive a mailing label where I needed to send all the tools in for inspection and that I MIGHT receive "comparable" tools in exchange. Okay this is new, and painful as it leaves me with no tools. Therefore I inquired as to:
1.What guarantee do I have that these tools will be replaced?
2.What guarantee to I have that I will not be without my trade tools for more than a week?
3.Why should I have confidence that an warranty process will be handled appropriately based upon my customer experience so far?
4.Why have I been offer 4 different solutions by 4 different reps?
5.Why were none of the solutions implemented appropriately?
6.And again, why should I have any confidence in the warranty process being handled appropriately and expeditiously?
7.And based upon this experience, why should I continue to be a loyal Craftsman customer
8.Finally, I am regretting recently purchasing 28 new individual Craftsman pliers as I am afraid I will have nightmares with them too.
I didn't get a good explanation and left that conversation feeling like the support personnel are doing everything they can to discourage me from making a warranty claim. This is one of the worst customer experiences I have ever had. And coming from a "service" industry this experience is well below industry standards or acceptability.
It would be nice if someone in Craftsman's Corporate Marketing or Customer Service would reach out to me to resolve the matter as i am not sure i am going to send my $500 worth of tools into a black hole.
Purchased a craftsman 2800 psi power washer from Lowes 4/7/2020.
Brought it home,assembled it, put small amount of gas in gas tank,ran for less than a minute and put away.
8/31/20 brought the unit out to pressure wash my driveway. filled gas tank and gas just flowed out of the carburetor. Called Lowes were unit was purchased and was advised they had a 30-day return policy.called your 1-888-331-4569 and waited for close to four hours to speak with somone. I advised your employee of my problem and told them that the Brigg@Stratton motor had a two year warranty and requested a dealership to take unit for repairs. Rent a Tool in N.Myrtle beach is a rep for your engines and I took unit there today. Person behind desk told me they don't repair craftsman products.I advised this idiot the motor was a Briggs@Stratton engine and the gas pouring out of the carburetor was covered under your warranty.After a loud vocal discussion,a work order was repaired. Went back for a copy of work order and mechanic working on unit advised me repairs would not be covered due to old gas. Picked up the unit and paid a $47.95 bill for repairs that were covered under warranty. The gas that I use is premium (93) purchased in April and I always add sta-bil to extend gas life. The gas that the mechanic removed from my power washer did not have water in it and the color difference was from clear gas mixed with sta-bil!!
I REQUEST A ADDRESS WHERE I CAN SEND MY BILL PAYMENT FOR REIMBURSEMENT!!!
I bought a Craftsman Automatic 42" Cut riding mower on July 23rd 2000. I have a 3/4 acre yard and have mowed it at least twice a month for the last 20 years. I have performed regular maintenance only and have never had any problems. It still starts strong and runs perfectly. I love this mower and just wanted you to know.
I went in to chat with someone about the issue I was having in getting a replacement tool and the person was talking about a computer problem and not the tool I spoke of. Then sent me to a site to pay $1 to continue. I want the tool replace according to the guarantee of the tool.
I have been dealing with craftsman for many years and now that I have a problem I get the run around. Your company seems to have become a group of profit drivers with no concern for the customer. I have a problem with an air compressor and am being basically told that craftsman is now a throw item. It breaks and don't call us as we can not help. What a disgrace for a company that used to be well thought of.
I received a 3 Ton floor jack as a gift Christmas 2013, it continuously keeps slowly letting down when using has from day one, it has literally been used four times and the system purged as many times with no results. It is in immaculate condition otherwise. I would like a replacement or repair on said item
called around trying to speak with craftsman about a tool truck route just too get the typical run around even after I told the customer service (SEARS) people what I wanted they still needed to know the name of the tool and its part number. what a bunch of dummies. NOW I CAN SEE WHY SEARS WILL BE THE NEXT STORE TO CLOSE ITS DOORS.
When did craftsman become so crappy??? I have a weedeater and needed a part but when you call parts they need the model number which is worn off due to being placed on a sticker on the bottom of the weedeater !! So now I have to buy a new head assembly !!!! I find it ridiculous that I have the weedeater name etc and they can't find a part !!! I am done with sears and craftsman !!!!
i brought in a compound mitre saw to your customer service department in edmonton slberta at the Southgate location. After being directed upstairs from your pickup department i was then told by a lady that she "could not help me" and to return back "in 30 minutes or so". after i returned i was re directed to another area all together where i read a sign that said "on break be back soon". i then tracked down a gentleman who i gave my information to and he said someone will call me once he arrives. i left the mall after over an hour and received a call later on saying that he couldn't help me out since my saw was too old.
I was very disappointed in Sears that day and am still out a saw. I brought it in because the handle broke while i was cutting some lumber, it literally cracked right off and i almost cut my hand off. The saw is a few years old and i do not have a receipt for it.
I own several thousands of dollars in craftsman tools and have always prided myself by owning all american made tools. But I have now learned that the majority of your tools are made over seas like china. I just wanted to tell u how extremely disappointed I am and that you will no longer have my business, and I know I'm not the only one that feels this way.
I bought some scroll saw blades and out of 3 packs only 5 of them did not break or just slide out of the saw. yes they don't cost a lot but when you add $20 for gas to go get them it adds up. I bought a craftsman saw for $400 and I own a lot of craftsman tools,lathe,drill press,belt sander,drum sender,power hand tools and all kinds of hand tool.I have bought craftsman tools for about 40 yrs even told the snap on dealer his sucked and I would buy craftsman over his any day over his tools.I had to buy some blades from the hardware store in town so I could finish the job I was doing they didn't last a long time but they did work much better then the craftsman ones I bought this last time I have used your blades before and never had a problem with them. if your having them made cheaper then stop or i will need to buy some where else and if i get my blades some wheres else i might just as well get everything else there to. I can not believe that $12 worth of blades is what will make me dislike craftsman tools but I bought them to do a job and if I can't do it then there is no need in buying it.
Trying to order a replacement part for my """CRAFTSMAN""" floor jack. When i called sears and spoke to 5 different people
i was told that craftsman does not have a direct contact number to order the replacement part i need. Even more strange was the fact that i gave them the model number and they said that they could not find my floor jack anywhere in the system.
Funny thing is that when looked under CRAFTSMAN 950136 i found
the user guide with parts number and everything. But they cant seem to do it. My point is why in the hell would somebody want to buy tools from a company that does not have anyone to talk to about issues such as mine.
Craftman Repair Sucks...i Will Never Buy Anything Else From Craftman, Also They Are Not The Best Tools...you People Have The Nerve To Give A Warrenty And Not Fix The Tool. I Ask For The Number For Corporate Office 4 X's No One Gave It To Me Yet. I Want To File A Complaint Against The Garland, Tex Repair Shop...for Blaming Me For The Malfunchion Of Your Sorry Product.
I bought a Craftsman 5 piece 19.2v cordless set (standard batteries) about 9-10 years ago, my 19.2v cordless drill, the standard drill which is still being made toady has seen it ALL, I'm a contractor for the county schools and also did home renovations for investors, I worked on metal doors & frames, drilled thru 18ga, 16ga, 14ga steel with hole saws, drill bits, large bits!! I mounted frames into block/concrete and drilled concrete even though it's not a hammer drill but with a new mason bit it has done it's job. I used the clutch quite often for using for self tappers, drywall screws and many others. This drill got me through many jobs over the last 8 years but the last 3-4 years i really started to beat on this drill, drilling my metal doors/frames and concrete. I used this drill everyday, changing out battery after battery the entire day, day after day. Drilling some of the toughest things cordless drills can handle and doing this straight for almost 4 years and....Its still going, has never broke down!!! Today, i put a battery in it and still can crank down on a long screw through a 4x4! Craftsman has done a great job on their cordless drills and compared to others that cost $250.00 like Dewalt that i burned up, there's no comparison to Craftsman. The standard drill last i seen sells for $60 without the battery. I got my $ worth and then some. A true note for you other contractors with your Ryobe, Dewalt, Makita...etc $500 -$600 sets, next for me will be the Craftsman lithium compact drill. If you just really knew what a beating I have put on this drill (and still going) you'll know why I'm sticking to my Craftsman cordless tools!
Thank you Craftsman,
Mark Miller
Tampa, Fl. - Brandon, Fl.
I bought a craftsman weed trimmer from sears may 21 2011 ...used it 11 times in the last two years fro 20 minutes each time ... read the manual ... used sears products in it ... had a sales person help me to know the proper way to use it ... June of this year it died ...the motor has seized up and it is toast ... took it to sears where a representative just kept repeating ..."it will cost you $45.00 to send it in to have it looked at and that will go towards the final repair cost" ... there was no other help ... just "sorry, that's all we can do" ... I had spent over 1500 dollars and purchased a riding mower, push mower, and weed eater and their supplies... I will never ever shop at sears again ... also talked with my neighbor who said he had purchased a skill saw at sears and it died ... he took it back and got the same BS ... he went to home depot and bought his new saw there ... response ... talked to the man who works at the local gas station and he said he had purchased a riding mower at sears had it delivered the next day ... went to use it the next day and the mower deck and plastic parts shattered ... he called sears and they said a representative would be out within the next ten days ... to write up an estimate for parts and it would be up to five to seven weeks for parts to arrive and then someone would come out and repair the mower ... the man said other words ... and then told sears to just come and get the one day old broken down mower and bring a check for full reimbursement ... he went and bought a john deere and says it's running just fine ... sears USED to sell quality items and stand behind their products ... now they just suck at everything ... junk products, no care to the consumer, no standing behind anything ... just the brainwashing repeating response "I'm sorry" well, sorry just lost you a lot of future customers ...
Just watched the ABC World News article about the "Bionic Wrench". Shame on you and Sears. You stole the idea for your wrench from that man, then as a slap in the face I guess, you out sourced to China. You coust 30+ jobs from the USA. Not mentioning the econimic impact. I am no longer a Craftsman Man.
craftsman grass shears are worthless with the design they break after one use this is the third pair in 3 days the so called lock nut falls off {poor design} where can I get a good quality shears that will last more than 24 hours I know this is a disposable society lets get Real paying $17.00 and use once and than throwing it away
Sears and craftman sold America out. Theyre tools are all chinese crap. Had wire cutters (pro series) break when cutting wire. Somehow my finger got in there and it broke. Mashed my fingernail so hard I had to drill it to relieve the throbbing. Never will I spend money on chinese crap. Yes I will file a lawsuit against these morons.
Sears is terrible. How can they schedule you for an appointment and then cancel it, reschedule it and have never called you to tell you differently. This is the worst service I think I have ever had. Sears is not the place to shop unless you like frustration!!! This has been going on for 2 weeks.
Sears has hit the bottom as of service. They are not reliable and honest. I have waited 3 times for a service tech to show up and they never appear. When I call about it there is always a song and dance about them not coming to honor their service agreements. I will continue to shop at Sears as much as I shop at Montgomery Ward or Goldblatts. Oh that's right they are closed. Can Sears be far behind?
not a big fan of craftsman right now..a small problem is turning into quite a issue , a $40 flashlight purchased with cash at sears at the galleria mall on rt 211 in middletown ny stopped working after 6 months of use..contacted [via website] on line chat...[via 1 hour phone call to customer service] was told on both occasions to bring it back for a free replacment ..ok..was told by sales associate because i paid cash ,no record of transaction exists therefore on replacment...REALLY...oh come on now .. so much for customer satisfaction !!!..i currently own a snowblower riding lawnmower 3 weedwackers and assorted small hand tools all craftsman and until now i swore by them ..please turn my faith back in the right direction and resolve this cluster [you know what]
I am a victim of Sandy in nj. My home was swept away,just a few things remained. My crab traps some dishes and my Craftsmam saw sal. The saw was in the bay for a week when my friend pulled it out. Just for kicks the next day I plugged it in,the darn thing works fine,I cannot believe it
Hi,
I am a big fan of your tools. As a former auto mechanic, I have tons of your tools, all of which I am very happy with.
I have moved to Czech Republic, Europe a few years ago. Needless to say, I took my Craftsman tools with me. My question is, do you have a location in Europe where I can turn to in case of warranty claims? All my tools are in perfect condition and I dont need to claim any warranty issues. This is simply for my information.
Also, if you do not a representative in Europe, would you like to have one? As a big fan of your tools, I would like to become your distributor in Europe or just in the Czech Republic.
Best regards,
Rene Stafl
tel: + 420 724 522 542
e-mail: [email protected]
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