Payless Car Rental Corporate Office

Payless Car Rental corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Payless Car Rental, Inc.
2350 N. 34th St. North
Suite 140
St. Petersburg, FL 33713
United States
Phone: 727-321-6352
Fax: 727-323-3259

Payless Car Rental Corporate Office Comments

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Jun

Posted by Rick

6/3/23 2:53AM

Unbelievable I rent vehicles once a month at a minimum. This was the first and last time I use Payless. I rented a vehicle in Managua and was basically threatened when I returned it because I didn't have it washed before I returned it. They verbally insulted me. They wanted me to pay them cash. It was behind ridiculous. I took a picture of the manager badge and let him know I was going to let upper management know what he was doing. He could care less and told me to get lost. It was horrific

Aug

Posted by Anonymous

8/13/21 6:13PM

This place of business is a joke & are thieves. Charged my card for a rental & then when I go to pick it up they tell me they don't accept the credit card I used. Wouldn't give me a rental car & know telling me their not going to give me back my money. What kind of business does that? I rented a car from the before using that same credit card with no issue. Can't get a hold of anyone so I guess I am going to have to go back down to the place in person to get my money back

May

Posted by LINDA Kinght

5/27/21 10:21AM

I rented the car in San Antonio on March 25th. The contract said $265 for 5 days. When I got my email after turning the car and it was $1,800. I refuse to pay $1,300 more or Plus for a car I rented for five days what is going on I have tried to contact you refuse to pay my credit card bill something is definitely wrong $265 is all you're getting and I will pay the $35 for the gas that I had a full tank

Apr

Posted by Anonymous

4/14/21 11:50AM

Rented car from Payless Airport location San Diego on April 7. On April 10 car was stolen in Las Vegas. Have called for four days to contact number given and left 8 voice males but no return calls. Have filed a ticket on line but have not received a response. Need to file report so that they can begin process. Police report was made 4/11.

Mar

Posted by Robert

3/14/21 3:52PM

Made a reservation weeks ago for our trip to Orlando, Florida from the 14th through the 21st. Arrived at the airport Sunday only to find the Payless counter completely vacated. Now sitting at a hotel for the next week with no vehicle as everyone is sold out due to spring break. I have never experienced anything close to this unprofessional .

Robert Schele

Jan

Posted by Queen2020

1/24/20 9:12PM

I rented a car just to be in Orlando for 2 days on a family trip to Disney. Only drove the vehicle one day and at checkout I agreed to purchase my own gas for a fill up. After returning the vehicle I show a charge at 1st on my card for $30 I instantly called customer service and at 1st was told it was because I upgraded my vehicle which wasn't true. Next, after opening a case I was told it was because of gas and the charge for the rental total is showing $230 and $41.13 was for fuel. Note I only needed $8.90 to refill the vehicle to return to the airport. Case gets closed and I then again have to call customer service to get it to be reopened and sent a another complaint email with my original reservation. !st and last time to ever rent from this company again.

Sep

Posted by Company Complaint

9/14/17 1:48PM

9/14/2017

Re: Company Complaint

To whom it may concern,

I Yash Slaughter Reservation # 05626284-US-6 ) had a pleasant pick up and driving experience with the Mid-size vehicle that I rented in Las Vegas from the rental center at the airport from Sept. 4th to the 7th of Sept. It wasn't until the day I had to drop the rental off and experienced a poorly managed and handled situation with a young lady Susan and her manager Mary Shea. On Sept. 6th I arrived around 10:45pm at the return desk in the garage for my 12:45am flight. I get to the counter and express that I won't be using the card on file, I will be using cash as I adamantly expressed to Bryson during my pick up of the rental. At that time nothing was said to me about not having issues with paying cash. So I inform Susan that night that I would be paying with cash, she informs me that it was drawer switch over time and I wouldn't be able to pay with cash until after 12am. I said how is that possible when my flight leaves at 12:45am, I would never be able to make it back to the terminal. She looked at me and said, "There's nothing I can do". I then went on to say that it wasn't explained to me that if I returned the vehicle back at 10:45pm that I would have to wait until 12am to pay cash. She then just stared at me like she didn't care, she never once apologizes for the inconvenience. I then ask for the manager who was Mary Shea who was walking up, so I explained the situation to her, she does the same thing as Susan looks at me like "Well there is nothing I can do". I then said "do you understand my dilemma Mary Shea, shrugged her shoulders and maintained that there was nothing she could do. I then said I would write the corporate office and I was also a manager and she wasn't resolving my issue or even sympathizing with me. By then I used a card that that I didn't want to use and expressed my displeasure. At that point she got upset with my forcefulness, and slammed the sliding window shut and said "F YOU" as she was closing the window. At that point I made a scene, and I was highly upset and walked away with security. In the future, I should hope that no customer experiences what I did. Going forward you all need to change that change over policy for cash or shorten it for the risk of customers potentially missing there flights.

Sincerely,

Yashurun Slaughter

May

Posted by Anonymous

5/27/16 8:46AM

I travel 70% of the time for work- recently I rented a car at the Hartford CT airport location. They messed up the charges charging my CC three times. I have called many times over the last three weeks never answer phone when they do I get BS. Issue still not resolved. I tried corp office and number disconnected. This is unacceptable and a big waste of my time. Worse experience ever from rent a car company. manager does not care or would return my numerous calls.

Apr

Posted by CAROLE

4/21/16 2:19PM

Rented a car at New Orleans airport, 3 day rental, agreed to fill car gasoline tank up before I returned car.....when I recived my RECEIPT I reviewed the charges and notice they charged me for FUEL service $22.00, I question the clerk, and told her I fill up the gasoline tank $8.00 and showed her my receipt....she confirmed there was a glitch in their computer system... I asked how long they have had the GLITCH she claims as long as I been here (6 months).....
LESSON TO LEARN....MAKE SURE TO CHECK YOUR RECEIPT BEFORE YOU RUSH TO THE AIRLINE...IT MAKES YOU WONDER HOW MANY PEOPLE THEY HAVE CHEATED!!!!!!

Apr

Posted by Haven't picked car up yet and al

4/5/16 12:59PM

I was interested in renting a car from Payless Car rental in Chicago at the O'Hare Airport location, however when I called to ask some questions regarding using a debit card to rent a car, the agent was VERY RUDE and rushed me off the phone, not allowing me to fully finish my inquiries. I am due to pick my car up Sept 1-5th however I am inclined to cancel my reservations due to the service I received. Also I have went down and read your reviews and I must say I am kind of leery reading all of the complaints and bad reviews given. I have sent questions to a customer care agent online and I'm going to see how long it takes them to reply. Hopefully I will receive better service once I go to pick up my car.

Mar

Posted by Anonymous

3/29/16 6:47AM

My car was towed and your IAH Houston location pickup the car and took all my valuable worth $1700.00...I have a police report what was left in the car and I have been trying to contact Sandra Acosta the manager at the location and she is never available and her employee Angela is rude and does not want to help me retrieve my items...I feel that is unfair a have a $0.00 balance and I will like my things back...I can be reached Please help...

Thanks

Karen Reeder

Dec

Posted by Annoyed as hell

12/1/15 9:45AM

I am completely upset with the customer service at Love Field location. I rented a car from them and left my wallet in the car. I called immediately upon my destination to let them know if they can go to the car to get it. It was only 3 hours passed and now 3 days and haven't heard anything. They are giving me the run around. My solution was to have the driver of the van to stop at the Avis location and retrieve it. The car can't be but so far since they were backed up. The manager needs more efficient training to understand what customer is. I haven't received a call back yet and they are in no hurry to work with me.
I will inform everyone I know not to rent cars from that location- Dallas Love Field- Payless location.
Upon getting my car it was still dirty inside and outside windows looked like the had milk on it. I don't need some corporate explanation, but need results.

Nov

Posted by RJS

11/15/15 9:22PM

I am posting a comment on the corporate office site after having tried without success to work directly with the manager of one of the Payless Car Rental centers to receive a refund since May 2015. I have also been calling Payless Customer Service, but have not had success via that route either. Contacting the corporate office is my only recourse since the Better Business Bureau is not an available avenue (Payless isn't listed with the BBB-- at least the office I worked with isn't listed). I tried sending a certified letter to the corporate office address but it was returned to me: "not deliverable as addressed, unable to forward" even though it had the listed address.

I rented a car from the Detroit Metropolitan Airport branch of Payless Car Rental on May 8, 2015, and picked it up at approximately 3:30 pm. I did not purchase supplemental insurance because I am covered through my personal insurance (and my credit card company). It was a very hot day, and I was driving on a freeway at rush hour. I had driven approximately 15-20 miles when I saw the temperature warning light come on; shortly afterward, smoke started coming from under the hood and I immediately pulled to the shoulder (fortunately, I was under an overpass, which provided shade). I called the Payless office and requested to be towed back to the rental office for a new car; the woman who answered refused my request, saying that I would have to pay for a tow since I had not accepted the supplemental insurance. I said that this was a mechanical problem-i.e., Payless's responsibility; I had not been in an accident. She continued to argue with me and refused to arrange a tow. I finally gave up because it was getting late (and I was making no progress) and called my insurance company for a tow, assuming that I would straighten it out later. I was in Detroit to visit my elderly mother, and when I called her she was extremely upset about the situation so I just wanted to resolve the problem as quickly as I could.

The tow truck took over an hour to reach me, at which time it was almost 6:00 pm. The driver was going to tow the car to a nearby Ford dealership (the car was a 2014 Ford Fiesta), but by that time the dealership was closed. I tried calling Payless again, but no one answered the phone. I called the 1-800 Customer Service line and opened a case, and decided to have the car towed back to the airport because I was so frustrated by this time, as well as being so worried about my mother. The tow truck driver called his supervisor to see if he could tow me to the airport: this was approved as a second tow. The first one (to the dealership, which never happened) cost approximately $54.00. The second one, to the airport, cost me $150.00-it was charged to my credit card. Upon reaching the Payless lot, a mechanic opened the hood of the car and saw where coolant had leaked out of the reservoir due to a faulty hose, and saw that the reservoir was empty. He confirmed that this was NOT my fault. I turned in the keys, and the woman at the desk actually charged me for the use of the car: I was appalled, telling her that the day of use had been spent broken down under a highway overpass. She refused to negate the charge. It was now about 7:00 pm and I was fed up, exhausted from the heat of the day and from having been travelling since 5:30 am, and worried about my mother. I just had had it with Payless. I took the bill, walked around the corner to Thrifty Car Rental, rented a car for much more money, and went to see my mother, arriving around 9:00 pm.
Shortly afterward, I started calling the manager of the Payless facility-- I'll call him Mr. D. Mr. D. was very pleasant. He promptly refunded the cost of the day of rental to my credit card, apologizing for the problem with his employee. He also said that I definitely should not have been charged for the tow of the car due to mechanical malfunction. He asked me to send him the receipt for the tows: I worked out the problem of the first tow with my credit card company (since I hadn't really been towed), but the $150 bill remained. I sent that bill to Mr. D. He said that he would send that to a headquarters in New York (I believe) and that a paper check would be sent to me by mail. I have contacted Mr. D. numerous times, and have still not received a check. As examples, I have called him July 1, August 12 (he said the "check had already been cut"), September 14, September 23 (I was told he was out of the office, so I asked to have him please call me back with the status of the payment. He never called me back.), and September 24 (I was told that he was out of the office again. The employee who answered the phone said that Mr. D. was waiting to hear about the status of the payment before he called me back. He still hasn't contacted me.). I have also written him several e-mails to which I have received no replies. At first he was very pleasant, but now I feel he is avoiding my calls.

At the same time, I have been periodically contacting Customer Service via phone and e-mail. Some of those dates are the initial May date, June 2, and September 22. On the latter date, the agent asked Mr. D. to contact me (but he didn't).

Needless to say, I have little confidence that Mr. D. is going to contact me or follow up on this: Payless (or Mr. D.) is not acting honorably. If Payless had paid the $150 towing charge as they should have, I would not have to make so many repeated calls; these calls are a major inconvenience to me as I work outdoors, away from telephones, much of the time. I have had to take time off work to call, and this is becoming stressful for me. I should have received the refund long ago, and this is not a pittance for me. I'm thinking that Payless is thinking I'm going to give up, but I won't. I will, however, tell folks not to use Payless, and I certainly won't use them again.

Nov

Posted by Anonymous

11/2/15 1:17PM

October 27, 2015
Loc: San Antonio,Tx airport

I reserved a vehicle for a 6 day rental. When I arrived the wait was long and frustrating as there were not enough cars available for rent. I was upgraded by the Mgr Mr. Escamilla as a preferred customer and the suv was dirty, had just been returned, and smoky inside. After obtaining my rental within 3 hours I was on 35 N and a right rear tire blew out and I was stranded on the highway. I called the office and spoke to a female employee named TJ who told me because I did not purchase the additional coverage there was nothing they could do to help me during this emergency/crisis situation. She also told me that most of their vehicles do not have a spare and if I had the tire repaired or a spare placed on the vehicle the cost I would incur would not be reimbursed. I had to use my roadside service and get towed back to the office (33 miles) to SA. Again no vehicle was available, and promised a call & pick up by the mgr himself the next morning at 7am. Of course this didn't happen as none of my information was relayed to the office when I called the next morning. After 2 hours of waiting I had to obtain other transportation to drive to Temple Tx for my fathers dr appt. I will never do business with this place again and future customers need to read all reviews about this rental company as they are part of the Avis company. The corporate office needs to "clean house" with employees such as TJ who are nasty, rude, and is a liability to the company. This employee had informed me that if something would've happened to me on the road, "we are not responsible" !!

Oct

Posted by Anonymous

10/28/15 2:12PM

We reserved a standard rental 1 month prior than picking up in Charlotte NC. The confirmation said that the rental was at the airport. We were dropped off and it wasn't there. We had to call a number and get shuttled to a hotel offsite. When we arrived the agent advised that all they had left was a Ford Fiesta. This in no way would accommodate our needs and they just said this is all they had. The entire rental agencies at the airport were out of cars so we had to take a taxi home. Payless refuses to compensate us for this error. HORRIBLE agency.

Sep

Posted by Ray

9/24/15 3:18PM

I made an online reservation to pick up a car from the airport on Saturday afternoon and return it on Monday morning for $36. Picked up the car at the airport without problem. Monday morning I returned the car to the airport but no one was at the counter. So I followed the instructions that said to drop off the keys and paperwork in the drop box on the counter. Then on Thursday I received an email with a receipt for $142 charged to my credit card, saying that I didn't return the car until Wednesday night. I called the phone number on my agreement, and the agent on the line tells me that I will need to speak to the manager who won't be at work until the following Monday. Since then I have called the Payless Customer Support number, and used the Payless website to send a written message. I'm currently waiting for a response. I have also called my credit card company to dispute the charge.

Sep

Posted by Another Victim of Payless

9/21/15 9:57AM

I rent cars often, and usually go with the other guys. Payless came up with a very competitive rate for a standard suv @ $29 and change a day + applicable fees and taxes, so I gave them a try. Total online reservation came to $163 and change with all their little fees and taxes.. When I get to the counter to pick up the vehicle the rep asks if everything went ok. I let him know I initially wanted a mini van, but when I priced earlier in the week they were at around $35+ a day and made the giant mistake of not booking at that time. I let him know, when I re ran my search, his company for the SUV was the next best thing and that I could not find the vans at the pricing I had earlier in the week.. At this time he pointed at a sign that said "50% off of select upgrades" on their counter. He also saw I had my ID and my AMEX card out and said, " between the 50% off, and your amex card, I can get you to around $30 to $31 a day for the mini van" I was Floored at what incredible customer service this guy was providing. He then hands me a reciept with a total estimated charges of $416.93. I said thats not $30-$31 a day... he says dont worry sir, your getting half of that back, and again points to his "50% off" sign.

Today when I returned the vehicle, they give me a final reciept of $ 354, which reflected a "fuel" refund because I brought the van back with a full tank of gas.

Sour right?

Heres where it gets super sour. I requested to speak to a manager, but had to wait over half an hour, becuase Mrs. Shea was helping TWO OTHER highly disapointed customers. By the time she got to me she was very irritated, and visibly upset. I got the wrath of that. To the point where im trying to explain how we were mislead and charged a significant amount of money more than my original reservation and she's threatening to call security if I did not leave her kiosk. Did I mention my 9 year old daughter was with me and had to witness the condescending and unproffesional tone this "manager" took with a very disatisfied customer?

I now have to wait up to 48 hours for her to review the video and audio recording of the misleading,malicious, and preditory conversation with their employee( I dont remember signing a waiver letting them know its ok to record my coversation for the sake of monitoring, and to use to see if im telling the truth, but kinda glad they did this without my conscent or their wouldnt be a record of the convo). I believe based on the tactics used, it is safe to assume that their employees recieve some type of incentive for upgrading your intital reservation. I cant come to any other logical explination as to why someone would LIE THROUGH THEIR TEETH to get me to upgrade the vehicle.

I have also notified the better business bureau, and will also be notifying any and all regulatory agencies who regulate this terrible company.

Consumers BEWARE!!!!!!!!! PAY THE EXTRA COUPLE OF DOLLARS AND GO WITH THEIR COMPETITORS. THIS PLACE IS LAUGHABLE....AT BEST.

Jun

Posted by Shellene

6/21/15 6:43AM

It is now June 21 and I have been trying to resolve my issues with Payless and their "Insurance" company for more than 3 months. Corporate Budget/Avis keeps trying to find the "right person" to handle this and I am tired of ending back at the Subrogation Management Team adjuster.
When will a corporation deal with a corporate decision and a customer who is asking for corporate responsibility, ethics and morality concerning the public?

Jun

Posted by Shellene

6/11/15 10:57AM

Still No Response from Payless Corp or Avis/Budget corporation.

Jun

Posted by Auto Claim pd with excessive cha

6/3/15 1:16PM

I have been trying to reach the Payless Corporate Offices. I was involved in a Hit and Run accident in Feb: I am the victim. I had a Payless Rental Car and my insurance company paid to have the car repaired and 18 days of "loss of use" for a repair that should have taken 4-5 days.
Now the Subrogation Management team wants $500.00 in 'administrative' fees for Payless Employees time to 'prepare the file" and the Insurance Company employees to "work on the claim". These are Overhead/employee costs- I should not be paying for Payless and Insurance company employees to "do the job they were hired to do".
Then they want over $1500.00 in 'diminished' value for a 2013 vehicle with over 40 thousand miles on it. That is high mileage and the 'diminished' value is not a 'private vehicle' being sold on the open market.
Payless/Avis/Budget buys cars at HUGH discounts, depreciates and writes off the vehicles and sells them at auction.
I am a disabled woman who was victimized by a hit and run driver. I have good insurance and now am being victimized by a company who writes off their inventory and wants to subsidize employee wages and their Insurance Company costs.
The paper says the charges MAY include, but are not limited to...repair, loss of use, diminished value and administrative costs.
MAY being the operative word here- Payless/Avis/Budget needs to tell their insurance company to leave this $2242.60 go. They can afford it and I cannot.
I used a Visa and they refuse to provide the CDW coverage for an undisclosed limit not known until AFTER a claim is filed.

May

Posted by Billie

5/8/15 5:23PM

Below is the email trail on a complaint we had with a recent Payless car rental. Their response basically tells us to rent from another company. No problem, and we will encourage anyone considering using Payless car rental as a vendor to stay clear of Payless and their bad business practices.

Location:
Indianapolis, IN (C) - IND

Create Date:
04/26/2015 9:30 am

Name:
Billie Kinnett

Subject: Extra fees for out of state use

Message Posted Successfully

Ticket Thread

Sun, Apr 26 2015 9:30am

We recently rented a car for 4/14/15 - 4/19/15 and were informed there is an extra per day charge for using the rental car in another state. I have rented cars many times in the past and have never been charged this extra fee and strongly disagree with this policy and question the term unlimited mileage if we are charged for traveling to another state. Any vehicle insurance coverage is honored in any state so I am questioning the reasoning behind the out of state charge.

Thank you, Billie Kinnett

Wed, May 6 2015 7:21am

What is the status of my complaint? Billie Kinnett

Fri, May 8 2015 4:25pm - Heather - Payless Executive Desk

Billie,

We appreciate your interest into the reasoning behind our policies.

Unfortunately this is not information that is available to provide for you as the decision to have a policy is not provided with the policy. The only thing to advise you would be what the policy is. If your needs are in direct conflict with one of our policy's, we unfortunately would encourage you to rent from a company that more accurately fits your needs.

Thank you for your time,

Heather
Payless Executive Desk

Fri, May 8 2015 6:56pm

Your response is confusing to say the least, but we will most definitely take your advice to do business with another vendor. We will also contact Payless Corporate Headquarters with your surprising advice to a disappointing conclusion on this matter. Billie Kinnett

Message Posted Successfully

Feb

Posted by jeremia

2/22/15 6:31AM

The car was nasty. Food and beverage conatinaer under the seats. They claim we were smoking in the car because the car smelled and the claim it was clean before we got it. i asked for a NEVER AGAIN!!!!

Feb

Posted by Anonymous

2/8/15 1:09PM

Payless Car Rental 1409 Rollins Road Burlingame, CA

POLICE WERE INVOLVED!!!!! They hire thieves and liars.
The final straw! I returned my vehicle, and within 15 mins realized I had left a few items in the trunk. I immediately called from the airport terminal and asked if the items had been found. "Rocky" told me, "No". I accused him of either lying, or not checking the vehicle. I contacted the Burlingame Police Department, who met me back and the facility and upon questioning, most of my items were miraculously "found". One piece of jewelry was not recovered.

I used to rent from these guys quite often up until 2012, and really never had any issues.

While I was waiting for the police to show up, I overheard "Rocky" pressuring an older couple into taking their insurance because they could hit a deer. What a joke!!!

Car I had was of minimal quality and dirty. On my last day there, the hood started to shake like it was going to fly up.

In general POOR customer service. One person behind the counter with a line 6 deep. Employees everywhere with their hand held out for a tip.

Jan

Posted by Pissed Off

1/17/15 9:09PM

Lying, Lying, scum of the earth rental agent Joe at Tampa Payless Car Rental. Lied and told me I had to purchase the Roadside Service. After arguing and going round and round with this condescending piece of human flesh I noticed in the contract that I could decline this extra charge. After pointing this out to rental agent Joe he again lied and said he never told me that I had to purchase it. All you have to do is look at all the complaints on the internet about Payless , and you can see that every state needs to have there Attorney General prosecute these scum bags for ripping people off. Check out all the thousands of complaints on Consumer Affairs.com, Complaint after complaint after complaint, how can these people not be arrested?

Nov

Posted by Never Again

11/12/14 5:54PM

I have NEVER been so disgusted with a company before. The frustration is unbelievable - do yourself a favor, and NEVER EVER rent from Payless. You think you are "paying less" - but you're in for a surprise...
Don't expect friendly service, because you won't get it here. You're lucky to receive service, period.
Don't expect an understandable, thorough, and honest agreement with Payless, because it will be a confusing, fee-hidden contract that will create a burden for you and your wallet.
Don't expect that "low price" when you rent to be the final price you pay, that number is gonna climb much higher.

Here's my case: Knowing that other rental companies were charging higher prices for a week's time, I decided to do some car-rental-shopping for a trip to Orlando last month (Oct. '14). I happened along Payless with a decent deal and, naive as I was at the time, didn't bother to check reviews of this place. I was a little weary since it was located outside of the airport, but I went for it anyways. WHAT A MISTAKE.

My first issue was that I had to wait for a shuttle. And wait. And wait. And wait some more. I tried calling to have a shuttle pick me up, first the call dropped on me, then I couldn't reach anyone! The phone line was "busy" and I couldn't connect to anyone. Once I finally got on the bus to the actual place, I had to WAIT AGAIN for service.

I should've seen it as a sign when the guy ahead of me was having issues with his vehicle agreement. Little did I know when it was my turn that I would be in ANOTHER SURPRISE. Payless had suddenly RUN OUT of all small-size vehicles. I saw plenty in the back, behind the fence, but NONE were available?? So what was I stuck with? A grand caravan! NOT what I wanted and definitely NOT what I agreed to! The guy behind the counter was NO help and tried to force me to get insurance. I have insurance and I don't need to be talked to as if I'm prone to accidents. He was rude and gave me weird looks when I kept denying the insurance. I knew it wasn't required, even when he said "basic or premium insurance, one or the other." I said NO INSURANCE until he finally gave up on his little cross-sell. He puts a bunch of highlights on the contract to have me sign and he wouldn't explain anything to me; kept rushing me so I wouldn't read to what I was agreeing to.

So here I was, a single vacationer with a huge caravan who was dreading the terrible MPG she was going to get with the drive ahead. Going back into the building twice asking when other vehicles would be in (with no help), I finally gave up for the day because I was already tired of dealing with them, and went about my day.

It gets WORSE. I kept calling for other vehicles that might be available and they wouldn't give me an answer. So I told them, FINE, you call ME. Which, of course, I knew they wouldn't. So I had to call them again, in which they had a vehicle. I said I would pick it up later, and they told me NO. NO???? I had to get it right then and there! Well at that time I couldn't, so they said well we can't help you then. I was furious. So I had to call THE NEXT DAY, AGAIN, and WASTE MY VACATION to drive 2 HOURS THERE because of heavy traffic and pay double the tolls just to get a vehicle. Not to mention I had to pay for the gas on a car I didn't agree on.

I tried to talk to the manager, but whenever I called she was "unavailable" or "in a meeting." I had other things to do on my VACATION than worry about this horrific place calling me about this car issue.

I've been calling customer service since I returned, and all those "wait 48 hours," "you'll hear in 72 hours," are all LIES. They will NOT contact you because once they have your money they could care LESS about the customer's satisfaction with them. You think you're paying cheap, but you're only getting charged left and right. I first was told I would hear something on Oct. 31st - NOTHING of course. I called again, "You have to wait for someone to contact you." I said "So you can't help me?" The caller goes "There's nothing I can do." Why have a customer service line when they DON'T PROVIDE SERVICE TO CUSTOMERS?

I'm sick of these overcharges, the lack of attention, and that Payless is still a working business to cheat out every possible renter they can get their hands on. Your contracts make NO SENSE and the charges you bring up last minute on us are appalling. I've called over 30 times since the first day and I still have no response to anything.

Even after this post, I still don't expect ANY response. I guess that's the one thing Payless is good at doing.

Oct

Posted by magoo7970

10/17/14 2:35PM

Professional thieves. I rented a car online and it for a pre paid car I could save 30 bucks. When I checked my balance, they had taken out $177.00. Then when I went to get my car, they said they didnt take prepaid cards as a form of deposit, which went from $200 to $350. The girl at the counter was very nice and tried to help saying she knew there was a way to use prepaid for the deposit. While waiting for the manager to come in, she told me that I had to have proof of resindency. The manager in the Albuquerque NM location FINALLY came in, whose name is Richard by the way, was very rude and abrupt with me. Treated me like a low class citizen because I dont have a credit card. He stated that he needed a card that my paycheck went into, when I presented it, he looked at it, said, oh yeah.. ADP..........we dont accept those. I asked why they accepted them for me to rent my car.. he said, because we do. Not only was he rude, but he didnt apologize nor did he even try to help me. I left without a car and without my $177.00, which I have been fighting with a supervisor by the name of Debbie Lank. I will keep fighting until my money is refunded. They are thieves.

Sep

Posted by Anonymous

9/23/14 7:07AM

Wow payless car rental forced a payment off my card and charged me a 250.00 smoking fee but there is only one problem....I don't smoke..A class action needs to happen these people don't deserve to operate a business in America.

Sep

Posted by SueM

9/10/14 6:37PM

I won't even get into the BS I just went through with them at pick up (8/30/14)and return (9/6/14) because clearly they have given many of us the shaft and what I have to say is no different than the rest of you. Maybe since they won't refund people, or have somehow screwed us out of money and won't do anything about it, we should start a class action suit against them?! It might take time but it might get their attention! If anyone is interested let's take this to a lawyer. We don't pay unless they win and with the number of complaints lodged here...uh...yeah, we got this. I too will NEVER rent from them again! They suck eggs!

Sep

Posted by Disgusted and disappointed!!!

9/10/14 4:57PM

Very sad and disappointed review for Payless!! Never again will I rent a car from them.......On August 27th 2014 I received a confirmation number with a quote for my rental car of $234.08 for 3 day rental, on arrival to pick up my rental car on August 29th 2014 by the Airport in Las Vegas location, the only Payless location, I was told by the front desk clerk that they do credit check to rent a car and I had to pay an extra fee of $45 on top of my rental, because my credit wasn't good enough, which I didn't mind paying and extra $45, but what I don't understand is why couldn't they explain this to me over the phone, as I would've never waisted their time and my time would've never been waisted. I would've just gone through a different agency that's across the street from where I live, instead I went through Payless car rental because at the time I thought they had the best price in town so I didn't care that I had to drive 20 mins away from my home, not to mention the wait time at the airport where they're Payless rental car is located at, was very horrible, I waited about 2 hours before I got my rental car, I signed all the paperwork in a hurry after he explained to me the rental agreement which was, I was gonna be charged $45 more because of my credit and that the amount to be hold to my card was $200 plus the rental of $234.01 which should've been a total of $479.00, oh yeah and before I signed the paperwork the front desk employee asked me if I wanted to get their rental insurance through them and I right away told him "No, I have rental car coverage through my insurance progressive" so the guy responded "ok that's fine" than it signed all the paper work.
A day later August 30th 2014 I check my bank account and was very disappointed to find out that they had charged my card a total of $679.00 I called right away 1st thing in the morning and put a claim, I received a call from Payless car rental same day at night around 11pm I couldn't answer the phone as that's not a reasonable time to call, the lady left a voice message to return the call to 702-736-6147 extension #2002 since then I have been calling them, and was unable to get ahold of no one until a week later September 6th 2014 I spoke to manager Jessica or Mary something like that, She then explained I was charged for the rental insurance through them, after I had declined it at the front desk when I was 1st asked if I wanted it. then she explained to me she had to watch the video footage and if I signed the paperwork I wasn't going to get my refund for the over charge, not to mention she was very rude and didn't even want to listen to what I had to say, so I automatically knew she was not going to help me or do anything for me, she said she would return my call within 72 hrs which should've been September 9th, so called back to customer service at 702-736-614 option #8, and asked to speak to management above Jessica Mary the manager of that specific location or whatever her name was, so they transferred my call to speak to a Teresa which she's above Jessica Mary, no answer, I left a voicemail, with my car rental #, name & last name and best number they can reach me at, next day no call backs or nothing resolve I called once again to that Teresa and again no answer only machine did the same thing and nothing again, a week and a half later and still nothing has been resolve, they ripped me off and they ignore my calls, they take advantage of the customers giving them cheap rates online or over the phone so they can fall for it, once they have the customers credit card information that's when they feel they have the power to charge you what ever they want. Never again will I rent from Payless rental car, I'll stick with the loyal Enterprise car rental, they r quick, easy, and cheap, they are not liars!! No scams, they charge you what they promise you.

Sep

Posted by Anonymous

9/10/14 7:50AM

Let me add a little flavor to the others. First this company is terrible They never tell you online that you have to pay a deposit, then the customer service reps are horrible throughout the entire company. The 1-800 number is a joke. They rip you off... Then the tires were "mysterious;y" stolen from my vehicle after all the drama I had with the reps in Detroit. (co-wink-ee-dink right?? lol) They did not have a manager, and when they did get one, she was rude and unprofessional. Nia, Jai, Kyla and Christa all need to be fired!! And it's 3 weeks later and I still do not have my refund from my rental. And I cannot reach a corporate office to speak with a live person in leadership.

Aug

Posted by MattC

8/25/14 10:32AM

Mon, Aug 25 2014 10:35am
On August 18th, 2014 after waiting 35 minutes just for the bus to pick me up at the LAX airport, I then arrived at Payless and had to wait for 45 minutes in a line. Once I got to the counter and gave the person my confirmation code, I was given a piece of paper and told to walk out to the warehouse to get my rental, where i found 150 people waiting on rentals with 3-4 people in Blue shirts collecting ALL of our white sheets of paper. NOTHING was computerized and nobody that worked there seemed to know who was coming or going. Many people started to get irate and take video, me included. The employees where yelling at us customers to back up and be patient. No explanations where given. It was ridiculous and completely unorganized. The warehouse was HOT, very hot and with 100+ people waiting on cars for over an hour, you can imagine our frustration. Not sure what happened on this day, but it took almost 2 additional hours for me to actually get my car which happened to be at 5pm. (RUSHHOUR in LA) This was the worst rental experience I have ever had and will never rent from Payless again. In fact, I plan on letting all of my friends and followers on Facebook, Twitter and Instagram know of the experience and how I was treated.

A very disappointed customer,

Jul

Posted by Anonymous

7/31/14 9:07AM

We rented from payless in Tampa and we will never rent from them again. The customer service was poor with aggressive clerk pushing insurance and other "benefits." We first overheard conversation with couple in front of us and wasn't sure what was going on. But didn't take long to understand this is their normal process. We did purchase gas because we weren't sure of gas stations to return but charge was more because they included a $3.99 roadservice charge that we did not see until after we were on the road. That was our fault even though we indicated we didn't want that or insurance. The car had dents above the wheel along with black marks along side, back and doors. The inside was dirty with attempt to cover up smell of cigarettes. We went back in and said the car was unacceptable to be told that's the only car to take it or leave it.
Exchanged info with another couple that was also going to contact corporate to report their shady dealings, poor vehicles and unprofessional staff.
We will never rent from them again and suggest if you do to question everything. It may be less expensive but it is not worth it. They are scammers!

Jul

Posted by Jeannette

7/29/14 5:50PM

Worst company ever. I reserved a car and had to wait over an hour in line with my six months old then I was told that it would be at lease another 30 minutes of wait. There were a dozen of people in front of me that were complaining as well. Five other customers walked out. I had to leave because I was tired of waiting and my baby was fussy. There was no room to sit, there were people every where. They refused to give me a refund. I showed up, paid ahead and had to go due to excessive wait. This company does not care about its customers and they are poorly ran. Don't ever rent from them.

Jul

Posted by Jack

7/26/14 11:50AM

Save yourself a ton of grief and DO NOT EVER EVER EVER rent from Payless. Read down the list of comments here... read the comments about Payless on Yelp.com, Google Reviews, Payless Facebook page, etc. etc., and they are 95% negative, because this company is terrible. Add my name to the list of people who was lied to, scammed, ripped off, deceived, you name it, by this company. It's amazing it can stay in business. I was cheated out of over $120 by lies and misrepresentation. I've called the manager at the Orlando office 4 times, each time he's "busy" and I've been given a promise of a return call within 24 hours. Still waiting, 10 days later. My purpose in life now is to warn humanity that Payless exists only to cheat their customers and provide the world's worst customer service. Don't believe me? Just read the other reviews. There are literally thousands.

Oh, and it's interesting that Payless is asking for my name and email as I submit this so they can contact me if necessary...I INVITE THEM to contact me! Please! I love to talk you. I'd love to get the money back that you scammed me for! And I'd love to see the Orlando office complete some customer service training modules. Although it's questionable whether they'd pass them....

Jul

Posted by Ms. Worthy

7/14/14 11:52PM

I rented a car from payless on July 11 through July 14,2014 at Savannah, Ga/Hilton Head Airport. I was very pleased with the price. My son rented from thrifty. Customer reps at Payless were Brian, Joshua and Alicia.
They said instead of getting two cars, we have a SUV that would fit all of you, (4 Adults, 2 small children) including our child seats. Well, my son said no. By the time he got to Thrifty and was very disappointed in the condition of the car and not great service, I laughed, because I was very pleased.
Well, I wound up getting the Durango SUV for all of us. Your three customer reps were absolutely wonderful, over and above helping. The SUV was great, no complaints and a great price.
Before I left the airport on July 14,2014, Joshua and Alicia were on duty again. I rented my vehicle for my next trip to Savannah, Ga at the end of August for a
week. Great Price. I am a perks member.
Thank you so much for great customer service reps such as the three that took care of myself and family. We were in town for a family reunion, in August, we will be back for my sister's 70th birthday.

May

Posted by Not Happy

5/4/14 5:35AM

LOOKS LIKE THIS IS THE SAME COMPLAINT AS OTHERS HAVE.

Dear: Customer Service

On April 26, 2014, I rented a car at 5309 McCoy Road Orlando, Florida and was very disappointed in the service I received. On January 17, 2014, I received the above confirmation number and Priceline trip number on line and receive my quote of $263.18.
Prior to renting the vehicle I contacted my insurance company Geico and asked if I would be fully insured while operating one of your rental vehicles. They informed me that I would be fully covered and gave me a verification of coverage, which I presented at the time of my rental.
Upon check-in I was disappointed to learn that your company would not accept Geico insurance. My coverage was more than sufficient and would have covered each of your requirements for use of the rental car. When renting your vehicle online nowhere did it state that you wouldn't accept Geico insurance. If I had known this, I would've rented a car elsewhere.
The service agent handling my rental was very disrespectful and completely unconcerned and showed no common courtesy when explaining your company's policy. I don't think that this was fair, seeing I had to pay $456.66 to rent your car which will never happen again.

May

Posted by Ryan Warchol

5/1/14 12:55PM

My wife flew into San Jose, CA for business and we rented her a car through PayLess. When she arrived at the service desk the agent who barely spoke English immediately started their up-selling tactics and told my wife she can get a much nicer premium car for just $10 more/day. She was told it would have bluetooth, nav, leather, etc. When she got in the car it had no nav, no leather and the check engine light was on. The car had scratches and dings all over the place and had well over 30,000 miles. This thing shouldn't have been on the road. I'm currently going back and forth with the manager, Kevin Cuthbertson (who just told me to stop further correspondence) and he told me to bring the car in and they'll take off the $10/day. Now, with my wife in meetings all day does she really have time in the Bay Area to drive back to the airport b/c of their screw up? NO! Kevin was rude and I will socialize our experience with PayLess until I am satisfied. She was given an unsafe vehicle and God forbid she gets stuck on the side of the road. Shame on Kevin and PayLess Car Rental.

Apr

Posted by Ellen

4/14/14 10:00AM

Just left Las Vegas,4/12/14, was only there 4 days. 2 of us rented cars. we were told that the laws in Nevada changed, and that we HAD to take the insurance coverage, even though we were both fully covered by our own insurance. I asked when the laws changed, and she said, "within the past year'. FLAT OUT LIE!!!!! and we didn't find out about this till the very end, after she printed out the bill. By then it was too late to go elsewhere, so we left with the cars.
After much wasted time we didn't have, multiple calls to my insurance company, calls to Nevada insurance companies, and attempts to reach the manager,it was confirmed that she liled. The manager told us that she would have to watch the video of our transaction. My son went down first, she made him wait another hour while she watched the video, (as she hadn't done it yet), then he resigned another contract. I could not go the day she said, as I was over an hour away. 7:30AM the next morning, the manager calls me to say that if I don't get down there, she would have to charge me for the insurance.
I did go down, using much extra gas, wasted more of the little time I had, and "Jessica" was still at her post working, and probably scamming other people....
Saying "sorry" is not good enough. This person flat out lied to us, and cost us time, money, and aggravation we didn't need, only having 4 days in Las Vegas. I am hoping corporate can do something about this.... The Customer Service is nil-The manager acted like she was doing US a favor by doing the right thing, and removing the bogus charges that totalled more than $200.... Corporate needs to look at your employees!!!and promote more customer service.

Apr

Posted by Noel007

4/1/14 12:45PM

Be careful about the rip off in Los Cabos, Mexico. They were trying to rip off. Even though we already have a reservation. I hope the Corporation would be aware of what is going on over there.

Feb

Posted by Valerie

2/11/14 8:15AM

THIS IS THE COMPLAINT TO WROTE TO CONSUMER AFFAIRS:

On February 1, 2014, I went to the Atlanta airport counter to rent a car from Payless Car Rental. The polite young salesman that waited on me quickly printed up the invoice, asked me to sign and initial in several place and proceed to give me the keys to the car. I questioned the salesman about what I was signing and what I'm purchasing. He explained collision insurance is INCLUDED with the rental agreement. I understood that to be not optional and not an extra fee. However, I did initial and sign the agreement. After receiving the car, I had time to carefully read the agreement and because I was not given a choice as to whether or not I needed extra car insurance,I was over charged bogus fees.

I have Full Coverage on my own car which is in the shop. When I returned the rental I spoke to the "City Manager of the Payless office- Vilaire **" who was adamant about my signing the agreement and NOT being able to receive consideration for this grievous charge. Had the counter person asked if I want or need car insurance I would have said NO. I have proof of my own car insurance and would save $46.00 on excessive fees. Their OTHER CHARGES include:
Energy Recovery fee .60
Vehicle license fee 2.00
Consolidated facility 5.00
Collision damage waiver 21.99
Supplemental liability 12.99

Roadside service protection 2.99

To rent a car from Payless BEFORE all the fees was $10.50..... total they charged me $67.91. For PAYLESS to treat a consumer and the public (if it happen to mem it has and will happen to many others) with such disregard and bad business. They are stealing Money from the public and this issue should be looked into.

cc: BBB, GA Attorney General Office

Feb

Posted by Carlos

2/3/14 11:07AM

This is hands down the most unprofessional car rental agency in the business. As a Travel Agent I have warned all of my clients to avoid PAYLESS at every single location worldwide at all costs. I have advised clients that they should take taxis over renting from Payless or expect hidden fees and charges they will have to fight for years.
Payless deliberately makes it difficult to contact them in the hopes that customers (victims) will give up and then Payless will get away with unjustified and bogus rental charges. I will be reporting them to all state and federal agencies for investigation and you should do the same. This company needs to be shut down!

Jan

Posted by Very unsatisfied customer

1/29/14 1:17PM

The contact telephone number for these people, is no longer in service. Please update the telephone number, w/ current information. Thank you

Jan

Posted by Mom of 2 teens

1/16/14 10:08AM

I rented from their Oakland California location for 5 days, worst rental ever.
1. Wanted a small car - was upgraded to a gas hog!
2. Filthy inside
3. A used dental instrument came out from under the passenger seat when I braked - - disgusting!
4. Contacted the local Payless, they could care less about making a correction - even when I returned the car.
5. Tried to call corporate office, non working number

**NEVER AGAIN!

Dec

Posted by Lynne

12/28/13 2:30PM

Rented online and brought my confirmation with me but the Tampa Airport offsite office of Payless Car Rental then proceeded to add more tax, roadside assistance, and then more tax on top of that so that my reserved quote of $177.44 became $262.00 at the end of our rental. When I tried to explain we had no reason to buy roadside assistance because we carry on our cell phones ... I got nowhere with the idiot who manages this site. The other taxes were bull as well. We did pay for a tank of gas but that should only have added $42.00. I will NEVER rent a car from this jerk again. !

Dec

Posted by FL

12/6/13 4:53PM

Dec. 2 2013 I tried to rent a car from Pay less rent a car at Las Vegas Air Port Complex and the salesman gave me a very hard time for not adding the add ons - he went on and on and after 15 minutes I finally left and went to another rental agency. My guess it was the rate of $7. a day and they really didn't want to rent to me.

Nov

Posted by Anonymous

11/26/13 10:16AM

NEVER NEVER NEVER.... car was great until I got a call back after my trip saying I never returned it. VERY POOR SERVICE>

Oct

Posted by Anonymous

10/28/13 8:14AM

I rented a car at Sea Tac airport in Seattle, Wa. The car was fine but the staff needs to be retrained. I have rented from several other companies at the same location and the customer service is night and day. The counter help was checking his personal phone and was asking me personal questions about my insurance card. I went below to pickup the car and thats where the biggest problem is. The personnel in the booths were so busy on there persnal phones, I stood at the window waiting for them to lookup and help me. Thean returning the car, i had to find someone to help,then the attendant walked over as if I was bothering him. He asked me if I had filled it up I told him yes and he says well let me check as if i was liar. Horrible customer service. Please retrain or address the pickup and return attendants.

Oct

Posted by MLB

10/22/13 2:07PM

I rented a Car in Montreal Canada and I should have known at that time to walk away. But, we took the car out of desperation because of Time Limits. The car was a Garbage Dump! Sticky Coffee Stains all over the center consol. Windows that were so dirty both in and out that I had to stop and clean them to see the road.
The Last straw was that I got a speeding ticket (My Bad) but, they charged me and extra $75.00 and when i called the Montreal location they "Malik" hung up on me. And oh yea I arrived at 8am to return the car and had to find a gas station at that hour that was open plus I had to park it in an offsite lot and take a shuttle bus to the airport! IF YOU RENT FROM THEM AND YOU READ THIS YOU'RE A FOOL!

Oct

Posted by Anonymous

10/1/13 5:26AM

will never us payless again. arrived at sky harbor airport to pick up car and was told that i could not drive my car to colorado. i was never once informed of this until the day i arrived at the counter. the guy at the counter appeared to care less about the situation they left me in. never again! The expense that occurred because of this is so frustrating. unbelievable

Aug

Posted by carless in Vegas

8/3/13 11:05AM

Never use Payless. They are liars. I rented a car through a third party; I was quoted $39 which included insurance. When I got to the counter, they tried to charge me over $128; after arguing, they changed it to $76. This was suppose to be for one day; bottom line is they did not want to honor the rate given by the third party. I will never use Payless car rental again.

May

Posted by Anonymous

5/13/13 5:57PM

Never again. Rented two cars for a week in Cabo. I was quoted $340 for each car and ended up being charged $654 for each. Ouch! Hopefully I can recover some of this excessive overcharge.

Mar

Posted by summmerr1

3/11/13 4:04PM

Will never use payless rentals ever again, pushy people and confusing billing. Was over charged on my rental and now I cant get my refund or my deposit back. I have called everyday and get told that my refund was processed and when I call my bank they inform me that nothing is pending. Already made another reservation with a different car rental company on my next trip.

Mar

Posted by carol

3/11/13 8:38AM

WILL NOT USE AGAIN. THEY PUSH THE CDW - COLLISION Damage Waiver and say that it will cover deductible and be primary and not get charged for rental while being repaired . well they lied. I paid for the coverage and still got charged the deductible , the rental , and a $200 admin fee. So they are not trustworthy.

Aug

Posted by FDonnaK7

8/9/12 12:03PM

Very disappointed with service from payless will never use them again. Our flight to MCO airport was delayed due to weather, when we arrived at the airport payless was closed, had to sleep in airport till shuttle picked us up at 5:45am, when we arrived at payless they did not honor my rental reservation I was considered a cancelation because I was late, so as a walk in gave me a vehicle at a much higher rate. Flights are delayed all the time I feel payless should have accomadated me very poor customer service. Should not advertise on airline websites. My confirmation page says secure car reservation false advertising.