The Hartford Corporate Office

The Hartford corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
The Hartford Financial Services Group, Inc.
One Hartford Plaza
Hartford, CT 06155
United States
Phone: 860-547-5000
Fax: 860-547-2680

The Hartford Corporate Office Comments

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14
Aug

Posted by Dissatisfied Customer


8/14/23 7:35AM

I am very dissatisfied with Hartford Insurance for the way in which our claim has been handled. It has been a month since our claim has been filed without full resolution. The lack of communication with us has been horrific. We do not understand why the customer has to do their job. We had to take pictures of our roof etc. We then sent them to the claims representative as instructed; yet, we did not hear back from her after multiple voicemails were left. We contacted a supervisor and was assigned to another representative who told us they were now handling the claim. We thought we were making progress and were told the claim was approved and we would receive the full amount of the funds after we sent in the signed contract from the builder. However, during that process/same timeframe, the original representative sent an email letter on a Saturday and a voicemail and just took it upon herself to pay part of the claim and close it out without even speaking to us. We wanted the full amount to be paid at one time so we could work with the builder to fix the roof as quick as possible since we have been having a number of rain storms lately. As of today, additional messages have been left with the representative's and their supervisor without a response or resolution to the matter. We are still waiting for a response and need to get this resolved asap. (Claim number PP0019859452)

09
May

Posted by Anonymous


5/9/23 6:35AM

This continues to be a nightmare for me. I've been getting the run around the whole time my claim has been filed. I'm off because of physical and mental health problems and the way that this company does business only exacerbates the problems.I've had a consumer affairs person reach out and the people they referred me too can't rectify things.This situation has me scared I'm going to end up in the hospital because of this.

25
Jun

Posted by gmg3


6/25/21 2:14PM

I find The Hartford staff I have spoken with to be incompetent. I keep getting the run around when for several months I have been told things that never materialize. Their staff say and promise things but nothing ever happens. I wouldn't do business with The Hartford if it was the last insurance company available. I wish there was a way to converse with a top company official who would actually correct problems. Getting through their walls is near impossible.

05
Apr

Posted by Tj


4/5/21 5:37PM

To whom it may concern,
My job has invested in this company for insurance on us workers. But even though my company has purchased you have to fight tooth and nail to get them to pay you out. I've sent ample amount of information on why I'm out and my case worker has said I don't have the information needed. And my case workers boss is only taking the word of the case worker. I've been out of work since February 11th of 2021. And my case worker told me on the 27th of Feb 2021. To quit my job because I just can't be there long (telling you I have been at my job for almost 8 yrs) and I said I won't be able to make my house payment, she said move out. If these r the type of uncaring individual this company has working there. No wonder why this complaint area is so full.

13
Nov

Posted by ME


11/13/20 12:13PM

To Whom It May Concern:
I filed this claim in April 2020. An adjuster from your company came out and made an assessment of my roof and I was awarded $1566.00 for repairs. The check was sent to me BEFORE I had a chance to get my own contractor to look at the damages. I have had 3 different contractors look at my roof and they have all told me that a new roof is required. My home was built in 1999 and I purchased this home in 2004. I have NEVER had the roof replaced. I promptly called and emailed Molly DiGrazia and told her that all 3 of my contractors said that I would require a new roof. I then asked Ms. DiGrazia if she would send out another adjustor to reevaluate the damage to my roof and she told me that The Hartford does not send pout a second adjuster. She told me to email pictures and estimates that my contractor had given me. I sent all information to her and never received a response. I later received a response that Ms.DiGrazia was out of the office indefinitely and that someone by the name of Mr.Richard Davis was taking over my claim. I tried for 2 weeks to contact Mr. Davis and finally received an email from him on July 27th, 2020. I explained to Mr. Davis that the $1566.00 that I was given was not enough to replace my roof and that I wanted someone to reconsider my claim as several months had passed and the damage from the water leaking through my roof has now damaged the ceiling inside my home as well as the drywall and wood floors. I have been dealing with this claim since April 2020 and here it is NOVEMBER 2020 and my roof has not been replaced and YOUR COMPANY THE HARTFORD has NOT bothered to reach out to my by either phone, email, or letter. I find it very disappointing that I am paying my insurance EACH MONTH and I can't even get a respectful phone call regarding my claim. I want this issue fixed. I want compensation for the damage of my ceilings, drywall, and floors. This is my FINAL notice to The Hartford. If I am not contacted by Dec 12th (8 months since I filed claim) I will be getting a lawyer involved.
I have sent in pictures and estimates on 3 different occasions only to be ignored. Remember while your taking your time in contacting me, the damage is getting worse with each rainy day that we have.

07
Feb

Posted by PirateDave


2/7/20 7:55AM

I have received a telephone call from the Hartford for the past 20 straight days. The call comes from a Hartford assigned phone number of 800-460-9706 at 9:25 am each morning. I have contacted the company several times, but nothing is done to stop the harassment. Finally, I contacted a "Michelle" in the executive office and she was absolutely no help at all! She tried telling me this was not a company telephone number (totally wrong!) and that "scammers" were doing it. She refused to let me speak to the CEO of the company.......guess she's in total control and runs Hartford.

11
Jan

Posted by Cece


1/11/20 12:15PM

Dear Sir, or to whom it may concern. Just to make it short on here because there is too much to say. However, I will follow this up with a letter. The person handling my claim is lying to me, and is trying to take my money for my car that was totaled out! She made up a tax law that the state of Illinois do not have to take 8.5% in taxes on the amount of my car for what it is worth, and $500.00 for other things that was not true from a report that she said came from the CDE that has a contract with the Hartford. Well I checked with Illinois State Laws who wants me to do a three-way with her over the phone because we do not have an Illinois Exempt A Tax Law, and the damage report on my car that determines the value of my car which she said came from CDE was found to be not true because I went to the CDE to get my things out of my car and I took pictures! She was informed of this and told me, "ME AND MY TEAM ARE NOT DOING THIS OVER AND WE ARE STICKING WITH THE PRICE WE QUOTED TO YOU." IN OTHER WORDS THE HARTFORD GROUP DON'T CARE even if what we told you was found to be not true! So, I hope that I hear from you within five days before it is aired on the news. Thank you for your time.

13
Feb

Posted by Anonymous


2/13/17 3:07PM

I stopped before hitting man's car at the rear. He said no problem but his friend said what about the dent from the front. Oh, yes you did that. Then he started threatening me. He wanted my info and I knew if I didn't and left he would say I hit him and ran. I told your claim people that I did not hit him and their was no damage to my car and it showed when you took the picture. His insurance company called and wanted a statement, you denied claim. I thought it was closed. I get a letter from state for 2 accidents in 3 yrs. I thought it was because of an old accident after my husband passed. However, it seemed much longer and could not find paperwork. Now I am in A Fib again and upset. I passed. THEN I get a letter from you stating that it was because of an accident I didn't have and you paid property damage on his old dent and no one even contacted me you put it against my drivers license!! I guess an old lady in her 80's must kicked in that long dent or maybe used my head. But you know WHAT you have also upped my premium over $1,00.00 a yr! I get $1,600.00 a month and have a mortgage. I can not believe he got away with it. When I have an accident I own up to it and when I didn't a bully got old damage paid. If I had known what had been going on I would have gotten a lawyer now I pay the price. The Customer service and Claims people have been no help and say their is nothing can do but go another insurance DA!







I would like to tell you about the horrific experience with my homeowner's claim and how I sat for 3 months with mouldy carpet in my living before your approving the claim and that is when my A Fib started. I had to threaten to get the contractor paid. I told then if I died of a heart attack my kids would sue, I got the check. Oh I am getting used to my new pace maker, thank you. I always felt safe insured by you but feel like you threw me under the bus! I know I won't get any help from you but I cried a lot and feel a little bit better for having my say.

30
Mar

Posted by Anonymous


3/30/16 9:07PM

In October of 2015 I was told that I could no longer drive, so I sold my car. I contact the Hartford customer service number and canceled my car insurance, Policy #55 PHD632770. Your representative assured me that the insurance would be canceled as of the end of October. At no time did they ask for written termination. I sold my car in Oct

I continued to receive bills and called your customer service department three more times. Each time I was assured that my insurance was canceled. To date I have never received a cancelation notice. In fact, I just received a past due notice for my policy.

Is it your habit to prey on seniors? I want my policy canceled as of October, when I first contacted you. I will not pay any amount past that date, as you were informed several times that my insurance was canceled, and that I no longer had a car.

Please be aware that I have done the following:
a) Contacted the BBB regarding your company
b) Contacted the head of your sales and marketing regarding your poor customer service
c) Contacted the AARP regarding your predatory practices
d) Contacted the Attorney Generals of Utah, Washington, and your headquarters state of Connecticut regarding your predatory practices

I have notes from the initial and second times I called your customer service line. I will expect any supposed past due amount to be credited to me, and will expect a notice of termination in the mail within 10 business days. I regard your business practices as extremely shady, and your customer service, so-called, as unhelpful and lacking in basic training.

Sincerely,

Peggy Wilson

10
Mar

Posted by Marcy B


3/10/15 2:43PM

In November, 2014 a Hartford insured significantly damaged my parked car. Hartford paid for the repairs totaling $12,600, but there was frame damage. They won't recognize that damage and the car is worth less due to this. The car was worth $24,000 before the accident and now is only worth $15,000 as a trade in. They are not acknowledging my claim for Diminished value even though I have proof of my loss. They don't deal fairly with you and you never communicate with the same person. They are in violation of the Insurance Code, Sections as far as fair and honest practices. I can't even get their Chief Risk Manger to communicate with me. Don't do business with a company that has such bad business practices and can't manage their people to do their jobs.

20
Feb

Posted by Never get Hartford Insurance


2/20/15 10:51AM

the business is a complete trainwreck. They lose everything, they cannot find their own files, they cannot access their own computer system, and you cannot talk to anyone on the phone as you only listen to music for hours. No matter how many times you send documents, they claim not to receive them. Then they deny your claim based on having not received documents.

23
Jan

Posted by Agnes


1/23/15 8:41AM

I would like to begin by saying I'm sooo disappointed that my claim for damage to my house was denied!!! I'm a 66 year old retiree on a fixed income and thought that since Harford Insurance was thru AARP that the service and commitment would have been better. I have structural damage happening as we speak to my home. There are gaps in the ceilings and cracks in the ceilings also. Had a company come out and inspect and found that the support beams and leader boards under the house have shifted causing the gaps and cracks in the cabinet area and the ceilings throughout the house. Hartford sent out their own inspector and determined by the inspector that these damages have been caused by cold/hot weather which is a lot of "bull". They also determined the other cause was the settling of the house. My house is over 15 years old!!! Why would there be settling at this point?? I can't understand why my claim was denied on these factors because the company I had to inspect the first time indicated that the beams and ledger boards have shifted under the house from not being properly secured when the house was built. Also, where am I supposed to get the monies to have this repair when I'm retired and on a FIXED income!!!! I want someone to look at this and let me know why I pay premiums for insurance and when I need it they don't want to pay for the damages???????? I feel like I'm being ripped off by Hartford.

02
Sep

Posted by Neutrino Cat


9/2/14 9:08AM

I am a 27 year Hartford Worker's Compensation claimant, for 25 1/2 years I had been thoroughly satisfied with the services provided by The Hartford and if I had been asked in a survey to grade the people fronting the corporation, I would have given a score of 100 percent, or excellent, PERFECT. Any problem I had was always resolved inside of PMSI, and was not thrown into the lap, or laps of 4 or 5 Hartford representatives.. In, March 2013 the CEO then, Liam Mcghee took everyone using a company that was then named PMSI (recently a merger has changed the name) for medications and placed us with a horrible company, called EXPRESS SCRIPTS (Hartford Employees who have to use it, hate it as well).. Express Scripts has not been able to find me in their system, several people at The Hartford became involved over time, and although that single incident was resolved, the problems with Express scripts continued and persisted on, until I stopped using them in early 2014.. BUT, The Hartford Insurance company has a contract with Express Scripts using them as the Administrator authorizing prescriptions & payment. Every single medication with a prescription that my Doctor writes is TURNED DOWN for payment to the local pharmacy... I am then forced to phone my claim Rep with the Hartford to override Express Scripts TD, and any prescription that maybe approved is only authorized for 30 days despite my Doctor's request for 90. It is my view that if Express Scripts cannot get the business, then they have been authorized by someone within the Hartford to only fill the script for 30 days, unless overridden by a manager with the Hartford. It is a fulltime job a few days per month dealing with Express scripts! PMSI has a beautiful pharmacy management program/software that makes prescription management a no-brainer, easy peasy... Express Scripts is an effing Nightmare.. I wish Mr. Christopher J. Swift, age 53 would weigh the consequences of poor quality service provided by Express Scripts to claimants and employees. The cost to The Hartford over the long haul is turnover, and retraining within the customer service ranks all caused by upset claimants who blame the employee, wrongly I might add.. It makes me a nervous wreck trying to get a prescription filled these days, think about what a half dozen scripts does to me.. warmest regards, Big fan of The Hartford, Hater of Express Scripts!

14
Jun

Posted by Anonymous


6/14/14 5:24PM

My comments pertain to the customer service provided by the claims department. As a customer for several years and am amber of the industry for twenty seven years I was appalled at the inadequate service, the attempts made to "appease" the customer and the final judgement of the claim despite the appraisal of a third party. The original claim representative indicated the processing of the was dependent on who reviewed the claim. The claim representive took several pictures of the damaged property and indicated he would do his best to get the claim processed for a new roof. He then stated my words were mere here say. I have no need to falsify my statements since I understand ethics and honesty as an insurance employee. The manager of the department indicated he would send an enigineering consulting firm to visit the premises to "appease" me. The engineering retained the same position as the The Hartford. My consulting firm reviewed the property and indicated a new roof was necessary. Since my family lives in a subdivision with an active HOA a patched roof is not aesthetically pleasing nor permissible. The engineering firm used by the company has very poor comments by customers and customers were consistently denied claims. As a result of the process and the integrity of all persons involved I could not recommend this company. Hopefully changes will be made to increase the customer service and financial integrity of the company. An insurance company on this path will not remain financially stable and prosper.

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