Travelocity Corporate Office

Travelocity corporate office headquarters location, phone number, address and feedback

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Please find details for the Travelocity corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Travelocity corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Travelocity.com L.P.
Sabre Holdings Corporation
3150 Sabre Drive
Southlake, TX 76092
United States
Phone: 682-605-1000

Travelocity Corporate Office Comments

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May

Posted by Anonymous

5/15/23 5:44AM

This is the second time that you guys have falsely advertised something on ur website.

1st time - I booked a "thing to do" in cartagena. The company you guys were working with did not exist and i never got my services upon arrival. This was 2 yrs ago.

2nd time - i reserved a hotel in RIO, with the "reserve now, Pay later" and even in the email i received states i will get charged the full amount on arrival. Reservation is in Feb 2024, i got charged today.

Your representative told me 2 days ago i will not get charged.

another representative told me today i got charged and there is nothing they can do about it and to reach out to the hotel if i want to cancel.

This is a Horrible way to do business.

Aug

Posted by David O

8/16/22 10:05AM

Terrible experience this past week with Travelocity--over 5 total hours on phone with customer service with no resolution, AND they charged our credit card TWICE!

We tried to use airline refund/credit from a cancelled flight in March 2020.
The reservation had to be made by phone with customer service--this took over an hour.
Our credit card was charged the difference between airfare and refund.
Less than two days later we received an email from Travelocity stating the reservation was cancelled.
Spent another two hours on phone re-booking flight and was told we had to pay again by credit card, and that the previous charge was just "pending" and would be reversed.

THE VERY SAME DAY TRAVELOCITY CANCELLED THIS RESERVATION AS WELL!

AND our credit card was charged a second time, the charges went through, and now we have a credit card bill coming up with over $700 of charges for failed reservations. Payments were made to Travelocity--NOT the airline.
PLUS we have over $600 of airline credits that seem impossible to use.

This is unacceptable. No one at customer service had a clue about how to resolve this issue (another two hours). Both times they made the new reservations under the old (March 2020) itinerary number...and that's all they see when trying to look up the current problem.

I have receipt emails from Travelocity for the charges, and I have emails with the cancelled reservations.

THESE CREDIT CARD CHARGES SHOULD HAVE NEVER MADE IT PAST "PENDING."
There is either gross incompetence going on here.....or fraudulent activity.

We are profoundly disappointed, as we have used Travelocity for decades, however, we never had a problem in the past.

Make this right, Travelocity, and do it quickly.

Jun

Posted by hochj

6/12/22 8:04AM

i made an error booking a flight the same day I cancelled and replaced to the right day they charged me 2x and wont refund my money customer service not helpful or informed

Jan

Posted by Anonymous

1/4/22 1:11PM

Do not use Travelocity they do not care and hide when you have concerns with their services. They will not help me with overcharges they try to pawn you off on the other company that they do business with not me. I have called customer service they cannot and do not want to help me and I asked for their supervisor or to speak with someone at corporate office they tell you hang up and call back but don't know which option to push to connect with corporate. If you try calling the phone number listed on website no luck either. The website is lies and they do not stand behind the fees that they have listed. They DONT care. I am contacting BBB.

Oct

Posted by Anonymous

10/22/21 4:46PM

Travelocity is impossible! I booked a hotel to New Orleans for 2020. We had to cancel it because of covid and flights being cancelled etc. I rescheduled for 2021. Unfortunately hurricane Ida had other plans for me and I had to reschedule yet again. I was told multiple times via phone, chat, Twitter DM, etc I would be able to have my full amount to rebook. I never saw that full amount available. I was told today I will only have $33 of my almost $1000 available to use. Nope not acceptable at all. Travelocity will not work with you and make exceptions when it's needed and I am livid! I refuse to lose $900+ due to circumstances beyond my control. This situation I am in is so frustrating. I was also told that they would call the hotel to see if they would allow for a refund and I was told the hotel said no. I find that hard to believe. I asked for that in writing from the hotel and that was not provided so I assume they didn't even call. I refuse to recommend or use Travelocity for anything else EVER again. They are awful.

Aug

Posted by Pissed off Customer

8/25/21 3:22PM

You all have by far the worst customer service known to man. Stop with the automated customer service and actually start to hire some people so that they can actually answer these phone calls so that us the customers don't have to spend four days and still can't get a hold of anyone and then when you try to put in your traveling tracking number your automated system always says that it does not recognize it. Do better because there are so many other traveling platforms for the consumer choose from that do indeed offer cheaper rates and actually give two cents about their reputation and having good customer service.

Aug

Posted by Mary S

8/20/21 11:53AM

We are at the end of our rope. Our story isn't new and trying to get any satisfaction from Travelocity trying to rebook a covid flight with credit is proving impossible. Hours of wait times followed by disconnections, promises of call backs (nope) and worst is trying to overcharge us for flights that are supposed to be "In kind" even according to the airline. I don't know what to do. Have tried going through social media no help
there either,
just connects you with bots.
Ready to file class action lawsuit. I know we are not alone.

Aug

Posted by AshleyP

8/19/21 11:30AM

Travelocity is TRASH. I GOT SCAMMED BY A HOTEL!!!

I booked an all-inclusive resort in Mexico. It was suppose to be 5 stars. Had great reviews on Travelocity. We showed up and the hotel was DISGUSTING!!! Definitely not 5 stars. It was so bad that we left the next day and went to the Hilton. Travelocity and the Resort REFUSE to refund us for the days we DID NOT STAY!!! They claim we did not cancel in time. How was I suppose to know that the hotel was garbage??? I would never have been able to tell that until I showed up. It was dirty, falling apart, and didnt even have hot water!

I AM LIVID THAT I CANNOT GET MY MONEY BACK!!! THIS IS A SCAM!!!

Aug

Posted by Michael

8/9/21 11:50AM

Stayed at a dirty hotel we booked through you. It was quality inn and suites of millville/vineland nj. I would direct away any customers inquiring to stay there

Aug

Posted by Suing!

8/6/21 8:05AM

Don't everrrrr book through them! My family got bit by bed bugs we had to stay in a room with mold the airlines that they booked us through canceled our flights we were told our flight and room we paid over $3000 they would give us a $200 voucher for our next flight the toilets didn't work we didn't have hot water the hotel manager kept putting us a nasty smelling rooms it was disgusting! They treated us like garbage.. and Travelocity said that I have to contact the hotel for a refund Or that they'll give us a $200 voucher If you want to book you should look yourself because let me tell you they don't help you this was the worst trip from h3ll I wanted to go home so bad but the airlines had fired their employees spirit airline to be exact so we had no way home!!! We had to buy new tickets on a different flight which cost us an arm in a leg!! And Travelocity has no answers keeps telling us that they're gonna have somebody contact us in 24 hours nobody contacts us nobody does anything this is bs! Don't book through them if you want to have a good safe fun healthy trip!

Jul

Posted by Disappointed in Travelocity Serv

7/30/21 9:03AM

I booked a hotel room through Travelocity.com. I got a confirmation from Travelocity the same day. On the day I was to stay at the property, I received an email from Travelocity confirming the hotel. When I arrived at the Hawthorn Suites by Wyndham Oak Creek, Milwaukee, Wi I was told that the reservation was cancelled. I had paid Travelocity for the room for two nights and had nowhere to stay. When calling Travelocity I had a 45 minute wait to speak to an agent who transferred me to "re-booking" and left me on hold for one hour and then disconnected. I had this happen twice Friday evening(July 23fd) We ended up sleeping in a friend's basement. On Saturday I called Travelocity again and after a 45 minute wait was told "We are very sorry this happened", and was going be transferred to "re-booking" again. This kind of service is applorable. Is this the kind of company Travelocity is? And, if this your norm, then how is it that you are still in business? Back in the day I could have voiced a complaint with the BBB. I feel Travelocity owes me more than an "I'm sorry this happened". I feel angry that Travelocity did not provide the service promised. I spent hours trying to get the problem resolved, which should never have happened.

Jul

Posted by Disappointed customer

7/16/21 8:39PM

Hello,
I'm trying to follow up with you guys about my refund for my cancelled flight on 6/25/2021. I was assured by one of your agents by the name of Joshua verbally and in an email as well that a refund of $1750.45USD going to be sent back to my bank account within 24-48 hours. It's been over 2 weeks now and I still have not received my money! I have been in touch with my bank, who stated there nothing reflecting on my account. I've also attempted to contact you guys via phone and email but to no avail. I have attempted to reach out to you guys on multiple occasions, requesting to speak with a supervisor in attempt to resolve this issue amicably but I keep getting hang up on intentionally by costumer service agents. At this point if I don't get any positive feedback/respond or get my money cal from you guys, then I'll be forced to take other actions. Please contact me via email or phone number in regards to this issue.

Thanks

Jul

Posted by Anonymous

7/15/21 5:01PM

Travelocity will never be used again in my family. I purchased tickets for airlines, hotel and car during the Covid epidemic, I had proof of medical reasons to cancel they would not give me a refund but gave me a credit. I was able to cancel the car and hotel. I had 3 tickets credit for $628.80 and I got the run around from Travelocity in using them for an up coming trip. I chatted and got the run around, called 2 days with dropped calls or stated I had to go to a special department and the call would be dropped. The American Airlines could see the credit but stated due to purchasing them through Travelocity I had to have them credit the account. I tried for 5 days and gave up. I had to purchase tickets through American and I still can not get a hold of Travelocity. I reached out to the credit card company which was American again and they stated the time was back in 2020 with no resolution.

My next step is to call the news to get a feature on why you should not use Travelocity!

The CEO can call me with a resolution because obviously his staff are not trained in resolving their issue.

Jun

Posted by I cannot believe you are still i

6/30/21 5:45PM

I booked a hotel room through Travelocity- when I call to get an itinerary or confirmation # - it states there is no booking but it is being taken out of my account. I tried on the phone, the app, the sight. All state no booking under me but it is obviously being taken out of my account. I just want the number. Also - I went to attach a picture of it coming out of my account and everything I typed was erased - just another annoyance after trying to reach someone for over 7 hours. The virtual assistant is not helpful if you don't have a number. I just want the confirmation or itinerary number so I can use the hotel room that I am obviously paying for - and let me add to this. I cannot upload the picture of the $ coming out of my account. Wow!!! This is very irritating

Jun

Posted by Anonymous

6/23/21 10:24AM

I have been trying to get into contact with a customer service agent for the last 48 hours! My credit card was charged 10 times!!!!!!!!!!! I have called every customer service number available and used the virtual agent feature, I have even gone on Facebook Messenger and still no reply! Horrible, horrible customer service, last time I will ever use this agency. If my issue isn't resolved I will be contacting authorities for fraud and reporting to the state attorney general for higher resolution.

Jun

Posted by Robert

6/10/21 4:42PM

I paid Travelocity for a 4 night stay at Rui Palace Las Americas in Cancun Mexico April 24 thru April 28 and received a confirmation email from Travelocity. When I arrived at the hotel they said they have no record from Travelocity. I provided the confirmation email and talked to multiple agents (3 hour wait for call back each time). The hotel charged me full price $961.12 and Travelocity almost 2 months later they still cannot contact the hotel reservation center to get my refund. I paid Travelocity and was charged again by the hotel.
A lawsuit seems to be my only option to recover the loss since Travelocity connect get a response from the 3rd party reservation center the resorts in Mexico use. It seems like a scam that Travelocity is participating in by doing business with them. Worst customer service I have ever experienced.

May

Posted by Sooooo Angry

5/31/21 5:36PM

I can't believe what this company has done to people. I attempted to purchase a trip to Minnesota from Florida last night. You rejected my credit card 3 times. I contacted the bank last evening. Nothing was wrong at their end. Said the purchases should have gone through. I finally gave up and today Travelocity has charged me for 4 airline tickets over $2000.!! I don't have an itenery number because you didn't book it. It's not listed in my upcoming trips. I can't reach anyone after repeated attempts. The chat line can't help me. This is absolutely robbery. If I have to fly to your headquarters.. I will. Just refund my money for tickets for a trip you couldn't book. How can the charges be there today when you couldn't complete my trip last night? I will never use this company again.

May

Posted by Theandrees

5/28/21 1:14AM

We purchased tickets for an international trip to Poland. We did not know that they were still closed for entry due to Covid. After we found out we tried calling for support to change the ticket. We left our number for a call back which they called back at 2:30 AM while sleeping. We missed that call. We called back then after being on hold for six hours the person on the call turned out to be a trainee that could not do anything to help. While my wife was trying to explain to him what she wanted to do she accidentally hit purchase. The guy freaked out that he couldn't help anymore and that we had to call within 24 hours to cancel the ticket. On top of that we forfeited $600 dollars which it never asked if we were OK with that. The guy put us on a call back but that would be 72 hours later but the tickets get locked after 24 hours. My wife then tried calling back was told it would be a four hour hold, she waited for an actual seven hours and then was was hung up on. She tried to call back and was told it would be 12 hours on hold. Our original tickets were economy plus so with the accidental purchase there was no choice for that. All we want is for the same thing with our new ticket. Please help

May

Posted by Mad and Sad

5/24/21 6:58PM

I have been trying for three days to get in touch with someone to use my credit and nothing. This is upsetting and disappointing. If i would have know Travelocity was going to treat us so badly i would have taken my refund instead of trusting you with my credit. Once i get this straightened out i will never us you again. DO BETTER

May

Posted by Gary

5/14/21 5:13PM

My girlfriend booked tickets on TAP AirPortugal through Travelocity in Feb.2020 (pre-pandemic). Due to our flights being cancelled indefinately, we have been getting NOTHING BUT CONSTANT RUN AROUND from Travelocity. We have spent COUNTLESS hours on hold with tour Customer Service only to be told that they airline is not allowing Travelocity to reimburse, yet Tap AirPotugal states clearly on their pandemic notes that if you booked tickets through a travel agency, to contact the travel agency. We are contributing to look at every avenue to get a refund, up to and including consulting an attorney. Furthermore, once this issue is resolved, I will NEVER do business and I will recommend to my family and friends NOT TO DO BUSINESS BUSINESS WITH TRAVELOCITY!!
Shame on you for this kind of treatment.

May

Posted by Anonymous

5/14/21 8:13AM

I consistently rent cars from Travelocity. And lately I have been literally left high and dry despite having reservations and then subsequent confirming reservations...

This past few weeks takes the cake. I reserved 3 different rentals for 3 different trips. Each a substantial length of time

Of the 3 only 2 were able to fulfill the reservation and one of them I had to re-rent at 3 other places on the fly to get the type of car promised to me each prior time.

The last one was the worse. I reserved a car at Thrifty for 11:30 pm last night at RSW airport. I arrived on time only to find a sign posted that said 'closed, go see Hertz'. After waiting 45 min at Hertz thinking they had the carry over reservation from Thrifty, they had nothing and no cars avail either. So I take a $200 cab ride home at 2 am

One of the reservations changed their price at FLL from $42/day to $750/day when I arrived. Take it or leave it I was told

So where is all the 'policing' of your partners ???

I am done with Travelocity. I called your 800 number many times for help only to listen to a machine

May

Posted by Alice

5/3/21 10:50AM

You use to be so wonderful, what happened? I booked a flight that you said I was able to move and today, since the country is closed down when I am suppose to go in June, I am told it is an non refundable ticket. That wasn't what you told me when I booked the flight. Please help. Over the years I have bragged how wonderful your company is and convinced my family and friends to use your services. What happened?

Apr

Posted by Yoselyn

4/30/21 11:49AM

I am writing to you to raise an issue about: Travel Agency

The issue that I have experienced was: I've been on hold for over two hrs I've been trying to cancel for past three days and I can not get a hold of anyone to cancel and get credit. I don't even want my money back. Husband and I were suppose to travel but due to him falling sick with COVID we had to postpone everything

It occurred on: 2021-04-28

This meant that Not only am I dealing with my husband getting COVID I have to stay on phone for hrs to try to get a hold of anyone! Very frustrated

Apr

Posted by THIS IS BULL****

4/29/21 8:26AM

This Site Is Is Horrible, I Made A Reservation Hotel And Flight Needed To Do A Small Change Tried Live Chat They Could Not Help Tried Calling 2 Hours 0n Hold Then Im Hung Up On Call Back , Decided To Do The Call Back Feature They Call Back At Midnight And I Still Was On Hold For Another 30 Mins , Tried Facebook They Are Taking Two Days To Answer. I Will Not Ever Use This Site Again I Also Found Out That I Came Out Cheaper Going To The Airline And Hotel Directly. I Will Inform My Job And Anyone Who Will Listen To Never Use This Site

Apr

Posted by IRATE CUSTOMER TIRED OF BEING RI

4/24/21 4:42PM

This company is nothing but a rip off. I had a vacation planned last year. My flight was cancelled by the airline due to the COVID pandemic. Instead of these thieves refunding back my money they gave me flight credit. Each time that I tried to use my credit I get the run around from Travelocity. I have been waiting to talk to a so-called agent since last night to book my ticket using my flight credit. Finally today at 3 pm I was told that an agent will not be available for 3 hours. At 6pm I received a phone call. The ill-prepared incompetent staff took my phone number along with my itinerary number and left me on hold for one hour and fifteen minutes. She never came back on the line. Needles to say, the call got disconnected and she never called me back, I called again and was told it was another three hour wait time. Every hour, the ticket price is going up. I WANT MY MONEY BACK FROM YOU THIEVES!!!!!!!!!!!

Apr

Posted by A pissed off person!

4/21/21 6:53AM

Travelocity stinks! I booked a vacation for 5 to melia, Punta Cana. I called back in 3 hours to add tow more people to my room. I was charged 1100.00 more (room only, no airfare). About 9 hours later I called back to ask to remove one of the people and to reimburse me for that one person. Now, of course, they can not do that. I need to wait 48 hours to get a confirmation email and if I will get any money back. Well 148 hours have apst and I never got an email nor have I received any refund. I have called several times and to no avail does anyone answer. I called again yesterday and left my number for a call back in 15 minutes. That was at 2:01 EST. I got the call back at 10:44pm EST...when I was already asleep. These bastards are terrible. I will NEVER use them again. I have written all over social media to not use them either. I am making everyone I can aware of the disgrace they are. They just rob you for your money.

Apr

Posted by LK

4/15/21 6:09PM

Tried to book a room in Philly area. Put in my dates and they were changed to the next weekend. I noticed this had happened after I paid. I rebooked for the correct weekend. Trying to speak to someone about a refund since it wasn't my error. Called and of course everything is automated. High call volumes and automated response was greater than 15 min wait. I opted for a call back. Which I received several hours later. Again automated. Press 1 to speak to someone or 2 to decline. Of course I picked 1. But it would registered and kept asking me to enter 1. So, I was hung up on. I called back and was told by automated operator that someone would join the call in 1-2 minutes. I am still on hold 3 HOURS and 3 minutes later. WORST company EVER!!! What a waste of time and money. The site made the error and I want my money back. This is how I spend my day off. I will spend so much time making sure people know how this business treats people. It's theft. I will not let this go.

Apr

Posted by Anonymous

4/14/21 7:27AM

Absolutley horrible. Booked a trip to St Augustine. Recieved a email from property owner stating property wasnt available and should not have been book. Monies were taken by Travelocity. Had to spend more money and book another place almost 2 hours away because everything was booked up. Muliptle emails, copies of property owners email sent, calls, hours on hold and failed return calls and still over 6 weeks later no money return or answers. Still awaiting a return call.

Apr

Posted by victor

4/9/21 11:15PM

Worst of the worst.
I booked 3 tickets through this outfit. Covid came and the countries planned to visit were Italy and Spain (Barcelona) Both countries closed their border. Flights were through Vuellings Airlines. The cancelled fares were charged back to Travelocity to refund passengers. This has been a year and not a single dime.

Apr

Posted by Ericka

4/5/21 11:40AM

I have now been on hold for almost 60 minutes! My credit card was charged $1098.58 at booking. The tickets, hotel accommodations and taxes and fees were $972.73. I was also charged $125.85 resort fee, which should've been paid on property. Since I saw it was included in the total charged to my account, I thought that Travelocity prepaid that to the hotel. Instead, I not only paid $125.85 to Travelocity, but again at hotel.

I believed this to be an oversight. A mistake made by some computer glitch maybe. However, I am on the phone with customer service that the computer voice said would only be "1 to 2 minutes" and at this moment, I am sitting here at 59 minutes. Because of this, I am beginning to doubt that this is unintentional.

If this is not resolved, I will never book again with Travelocity and will contact all 100+ family members that I sang your praises to and recant it all. I will also take to social media. I am a disabled veteran and live on a set income, this not not stealing from someone who doesn't notice $125.85. This is not someone who will go away quietly.

I have now been on hold for almost 61 minutes.

Mar

Posted by 3 hours

3/31/21 3:00PM

This is the worst travel company. No one will answer the phone. I have to cancel my trip because I am positive for Covid. I need a full refund to help pay for the work time I have missed.

Mar

Posted by J.B

3/30/21 1:23PM

much like everyone else, I am extrememly disappointed in the customer service at Travelocity. What happened to you? I need to change a flight, should be so simple! But i cannot reach anyone! I will continue to post on social media that your company is closing and no longer doing business. Hopefully this will alert other travellers not to use you! But I think you are doing a fine job yourself scaring people away! WOW I used to love using your app. Will delete it as soon as I change my flights!

Mar

Posted by Jen

3/29/21 9:08AM

I accidentally booked two rental cars. Been on hold for 1 hour and 20 minutes. Cannot get a person! Customer service is NO LONGER!

Mar

Posted by Anonymous

3/28/21 10:48AM

I booked a first class flight international flight for myself and my wife. Travelocity incorrectly spelled my name on my ticket and it has taken me hours to correct this. In fact, it's still not fixed. The time it has taken waiting for customer service has been exhausting!

Mar

Posted by N/A

3/24/21 4:53PM

TO CEO:Excel idea 4 TV ad since gnome is back. & I give my all full complete legal proprietary release(s) nec. 4 Ur corp 2 Use it. Show gnome on bch. Somewhere, promoting Ur co. then 1/2 size gnome exact color clothing, hat; shades, sudd. appears nxt 2 him. He says "Nephew! Ur heah!" Then says something else bout Ur co. & sudd. kid is MUCH closer to him, bugs him. So, ends wi him saying wi emphasis, "Where is your motha?" (Now facing left as if looking for her). Really wud be cute & funny. In next one, he cud annoy him in diff. manner. I seek no monetary comp., Wud just luv 2 C this ad idea on TV.

Mar

Posted by lawrence

3/23/21 7:46PM

From the comments I've read, I suppose I'll never get my refund for a flight I'm trying to cancel. I can't get anyone on the phone. The virtual assistant is no help at all. I really need that money back!!!

Mar

Posted by dissapointed in NY

3/23/21 2:39PM

We have been gong back and forth since Oct 10 2020 for a trip to Switzerland that was cancelled due to Covid, We even purchased the trip insurance! (what a waste of money) May 6 travelocity cancelled our trip, was told they would followup with an airline credit which we never received. Out 10th I reached out to them at 1-855-201-7820 was told we would be receiving a credit. fowwlowed up on Jan 17,2020 spoke to both Air Canada and Travelocity. Air Canada was great they told us that travelocity just needed to fill out a form so we could receive a none expiring credit voucher. followed up again on 2-19-2020 was told that travelocity never filled out or submitted the credit voucher form. called again toady 3-23-2020, the agent ws totally useless. was on hold for 1 hour and spoke to the agent for 20 minutes asked to speak to her supervisor.... she took my number and was told I would receive a phone call in 20 minutes that was 51/2 hours ago!!! This company needs to refund our money!! $3659.24!!!!

Mar

Posted by SAMANTHA MCKENZIE

3/20/21 6:45PM

This Just Happened To Me, I Was Scammed By This Company On January 21st, 2021. They Took My $800 For A Property That Was Fake, The Property Doesn't Exist, With No Real Phone Number Or Address. I Have Been Speaking With Agents Over And Over With No Help. I Am Currently Speaking With A Lawyer On How To File A Class Action Lawsuit & He Is Doing His Research At The Moment And We Are Going To Speak Again Wednesday March 24th, 2021

If Anyone Wants To Join In Filing A Class Action Lawsuit Against This Company, Please E-mail Me At [email protected].

We Need To Work Together To Shut This Fraudulent Company Down!!!!! They Cannot Keep Getting Away With Scamming People.

Mar

Posted by Tanya

3/17/21 11:28AM

I booked a trip to Belize last February before the pandemic. I was inform that I am not entitled to a refund, however; I will review a coupon for my trip. Therefore, I called on February 16, 2021 to inquire about my coupon so I can book my trip for this year. When I spoke with the representative about the dates for my trip she inform me I cannot change the sated once I book the trip. I told her I will call back when I have the correct dates. She inform me to call back when I have my dates for the trip and the price will still be the same. I called on Monday March 15, 2021 trying to book my trip and was inform I had to pay 40.00 more for the flight and 99.00 for the hotel. When I ask why do I have to pay more money I was inform because the price change. I ask for a refund do to the price change and I was told I cannot get a refund because I booked a non-refund trip. So I ask can I speak with a supervisor to assist me with this matter. I explained to the supervisor why I was requesting a refund he was very aggressive asking do I know I booked a non-refund trip. I told him I understand but at this point due to Covid and the price change I would like my money back. He inform me to contact the hotel. I called Hopkins Bay resort in Belize on Tuesday March 16, 2021 and was inform the trip was cancel and they did not receive any funds from Travelocity with an email confirmation to back their statement. Can someone please assist me with getting my refund back I just don't trust this agency at this point.

Mar

Posted by Anonymous

3/6/21 4:21PM

Evil company.

Mar

Posted by LOST & ANGRY

3/2/21 10:19AM

3/2/21 I recently went through travelocity to book a trip for my family and it stated there was an error with my card, but the funds were taken from my account for American Airlines, yet I did not receive any itinerary or booking information, but the money was taken out. I have been trying to contact someone to see what is going on and to refund me my money as there is no trip booked. I called every number possible and no one is responding and I can't get through. There is fraudralent activity going on here.

Mar

Posted by Gman

3/1/21 8:13PM

We need a class action due against this corrupt company. It's coming

Feb

Posted by Bhoitsma

2/26/21 8:56PM

Nobody can find my booking other then the airline. I made the booking through you guys how is it that the only company that can see it is the airlines! When I asked your company service team they always say the systems are down. bS! Thanks for ruining my vacation. And forget asking for a supervisorZ you are put on hold for 45 mins. Thanks for easing

Feb

Posted by Carly

2/20/21 4:18AM

Absolutely do not use this company under any circumstance, Hotel cancelled our booking and I have been trying to get a refund ever since.

Jan

Posted by Karen

1/26/21 12:47PM

The worst ever. Had a trip cancelled due
To Covid and a $1297 credit. Got to the airport and had no tickets for 2 of us. After letters and Facebook messaging which was the only way to get through to them they offered me $545. On the phone for hours, incompetent help.

Jan

Posted by Anonymous

1/23/21 8:03AM

I have used Travelocity for at least 6 trips in the last several years. No more! When they attack free speech and use their businesses to promote any narrative, no matter which one, I'm done.
Travelocity Pulled advertising from Laura Ingram for criticizing David Hogg. CEO, Barry Diller signed the open letter opposing the candidacy of Donald Trump. Diller was also giving lip service to the BLM crowd after the George Floyd riots. New CEO, Peter Kern parroted the same America-is-racist hysteria, lack of diversity, blah blah blah. Has none other than Chelsea Clinton is on their 'woke' board of directors. Obsessed with indoctrinating employees.

Jan

Posted by Pravalgi

1/4/21 9:28AM

Travelocity ripped me off io $2000 for a trip to Venice cancelled by Covid in May. They are corrupt and Incompetent. Could not even secure a voucher from the airline for future travel. They think they're keeping my money- but I plan to pursue this with legal again and through confessional inquiries. I booked last December and have been dealing unsatisfactorily with customer service for 8 months.

Dec

Posted by Ivory

12/9/20 11:07AM

The worst customer service I have ever experienced. As a hospitality major, Travelocity needs to do way better. Earl was not helpful and very rude. Travelocity offered a book now pay later option for a property that does not offer that, and took the money anyway that was not supposed to be paid a WHOLE MONTH early. Then had the gull to issue a receipt for a refund but never disperse the funds.

Nov

Posted by Anonymous

11/23/20 8:52PM

Travelocity is the worst thing that happened to us. Due to COVID 19 we are unable to travel and they will not issue a credit. I have been in the phone for 7 HOURS trying to deal with this and I can't get anywhere. This is BS!!!! Promised calls and promised refund down the drain. Liars!!! The last rep "Joe" even had the guys to tell me that I'm not the only one going thru this, there 2 MILLION others customer going thru the same thing.

Nov

Posted by Anonymous

11/18/20 5:46PM

This company is a joke! There is no way to contact a live agent. I have a credit from Travelocity. I have been trying for 4 hours to get someone to book me a flight using that credit. All the chat customer service people are stupid. I spoke with 5 agents and no one fixed it. They just talk around amd feed me NS! Never ever will I use this company again!
I would like a response via phone call so. Can get this done!

Oct

Posted by Lonnie

10/30/20 6:40PM

Room was arbitrarily cancelled by Motel 6...asked Travelocity to deal with the matter...They couldn't/wouldn't get a resolution. You can't just cancel a reservation that has been confirmed...I am looking into attorneys to resolve...and I will go down to Phoenix to file a small claims if I have to. Travelocity has been as worthless as a $3 bill in the situation.

Oct

Posted by Rick

10/26/20 4:16PM

Since Oct 6th have attempted to get a $16 refund fir Travel Insurance. Have spoken and emailed numerous times. Eventually, spoke to a supersivor. "Rusty". She said she could refund but needed my CC info. I explained I made reservation via PayPal so as not to provide CC info since they no longer had my PayPal info. I advised I do not want to provide my CC info as that is why I used Pay Pal when I made Room Reservation and Travel Insurance...and should not have to provide my CC info. She nicely explained she can not refund without such. I reiterated my irritation and such is unexpectable. Travelocity has mishandled this matter from beginning when I called and requested cancellation Oct 6th... and was advised it would be handled. I received notification that the room had been cancelled and $74.19 would be refunded; which I did receive. I thus assumed I was to cancel the Travel Insurance and receive $16.00 refund via the Insurance provider. When I called them they said I must receive it via Travelocity. So, I called Travelocity and was confirmed they would refund such; as such must go thru Travelocity. Well, why was it not done when I spoke with the person who took my cancellation. Regardless, this whole mess is a result of Travelocity mishandling and they should do the right thing.... refund the $16.00 via a check to me. I have had 5 telephone conversations and emails in attempting to resolve this matter. Someone in the hierarchy should authorize such a simple and small amount. The mere potential lose of a customer and other customers thru my sharing my experience is much more in value than writing a check for $16.00. Be customer focused.

I request the appropriate Management whoever has authority to authorize a check be sent to me. It is not that difficult. Be customer focused.

Thank You
Rick

Case number E-27211526.
Itinerary 7551801804310

Oct

Posted by FED UP

10/13/20 10:07AM

We booked our vacation back in February,and it's in PLAIN WRITING that our tickets were refundable. We took out the insurance too. They are trying to say with this airline (Air Canada) they can only give us a credit because Air Canada stated anybody who cancel after March 19th could only get a credit. I told them I don't care what Air Canada stated (After my purchase), it's on my paperwork that I would get a refund. Do anyone know if there is a class action lawsuit against travelocity and Air Canada?

Sep

Posted by Anonymous

9/28/20 5:05PM

Travelocity Thieves, it has been 5 months and I still don't have my money back.

Sep

Posted by Jerry

9/23/20 11:28AM

Apparently everybody is having problems with Travelocity these days my problem is we've been 4 months trying to get our money back where we paid for our vacation and took the insurance and they will not pay us back and they owe me over $2,000 is anybody else having the same issue and if so how about we get together and start a class action lawsuit against Travelocity

Aug

Posted by Jesse

8/20/20 4:09AM

I'd have loved to gone and seen my son like I paid almost 2ooo dollars(including cancellation insurance price match etc.) Though since you've cancelled (granted this lovely catastrophic event) now he has deployed to Afghanistan. I'd really like to get my money back (ahem cancellation insurance) but your agents have told me my money is not going to be refunded, so I hope you enjoy that money you took without providing a service. Love you #travelocity

Aug

Posted by Erin

8/6/20 8:38PM

First time using Travelocity on February 27, 2020. Booked an entire trip for 2ppl; hotel, flights and rental car. Trip was to be taken 04/25-04/30 from LAX to OGG, with a 5 night stay in Maui, HI. Due to the COVID pandemic our flights were canceled by Delta. I requested a cancellation for our hotel and rental car through Travelocity's website. Was only refunded the amount for the hotel and never received refund for flights and rental car. Spent ridiculous amounts of time on hold, transferred and hung up on by Travelocity. Finally was able to get through to someone last month. Was told we had flight credits but if we were going to use them it had to be done by September 30th, 2020, the flights had to be taken from original airline and original airports. When asked about the remaining $312 that was for rental car, agent didn't have an answer. Essentially we're out $912. We won't be able to use our flight credits which is $600. With such a small window of time to use them and Travelocity's absurd requirements, it's impossible for us to take our vacation in 2020. Shame on you Travelocity, shame on you! My husband is a essential healthcare worker, which I provided documentation of and you still refuse to refund us our money.

Jul

Posted by Minnie

7/18/20 4:51AM

I would like to thank the representative from the corporate office for her help with my traveling. I'm sorry I didn't get your name but I wanted to let your supervisor know how professional, patience, and helpful you were. I was dealing with agents from Thursday night until Friday morning trying to change the destination of a trip, because the previous destination was locked down with the Corona virus. I kept getting hanged up on no one returned the calls, and now we are in the window of cancelation or paying more money. After getting frustrated I asked for corporate, of course she said she didn't know the number. I said I will look it up, but she did transfer me. I was going to blast Travelocity on social media, but was very pleased with the corporate agent. Thank you again for solving this issue.

Jun

Posted by NotGoingtoFallForIT

6/18/20 3:56PM

Absolutely the worst of the worst. They do not follow there written policy and hire cheap labor that have no possible training to resolve an issue. Wait time is upwards an hour anything you call, and they fail to issue refunds they agree to and refuse to issue refunds period. You are left to deal with hotels and airlines that have not been paid directly and agree with you but direct you back to this horrible company Travelocity. Hope they don't exist in 2021, they should be under by then.

Jun

Posted by BG17

6/11/20 1:12PM

I am having such a terrible experience, first i was on hold for 1 hour and 30 minutes to get an agent, once the agent answered he transferred me to another agent and i have to wait another hour. Now i have been with the agent on the phone for over an hour and she placed me on hold 30 minutes ago to check my flight information. I have been waiting for over 30 minutes for the agent to tell me that my flight is confirmed. Now i cannot hang up because i am not sure if there will be an issue. This is horrible customer service, the agent should at least have the decency to come back to the line and let me know that she is working on the issue. Now i am not even sure if she is working on the issues or just forgot about me and left me on the line.

Jun

Posted by Don

6/5/20 9:52AM

My flight with TAP Portugal was cancelled by the airline. I have twice talked with Travelocity clerks after very long waits and 2 disconnects. Travelocity takes the position that the airline policy forbids them from processing a refund. I have talked to TAP Portugal twice and both agents said the same thing, that in order to get a refund for tickets booked through a travel agent the travel agent must make the request to the airline for the refund. Once they receive the request they will process a full refund.
Travelocity staff are either very poorly trained or are lying. Since both USA and EU airline regulations require full refunds in such a case, Travelocity really needs to get it's act together.

May

Posted by Dad'Ums

5/26/20 9:27AM

SCAM -- DO NOT USE TRAVELOCITY. They are not helpful, they are not consistent, they are NOTHING like Priceline or other reputable sites. They're stealing money and are NOT worth it -- avoid TRAVELOCITY at all costs.

May

Posted by John

5/23/20 2:17AM

John & Sue Martin got turn away from the country suites hotel only wanted to get away for the weekend to celebrate are wedding annivery of 23 years and got turn away what are u going to do we felt so emmbarased never will book anything with u again John Martin Sue's husband it does matter where we were from they should of honored are reservation

May

Posted by Dave

5/12/20 3:03PM

In February I booked a trip through Travelocity from Phoenix to Calgary and back. Because of Covid 19 we could not go. On March 12, 13 and 14 I tried to phone Travelocity. I could not get through until the morning of March 14. After 2.5 hours of being on hold someone finally answered. I explained the problem. The Travelocity person said she would cancel the flight and I would shortly receive an email about my credit. I still have not received an email. The flight was obviously not cancelled as Air Canada sent me an email the day before the flight to confirm our seats on the flight. Since then I have tried to contact Travelocity but there is no way to get through and and the chat room is useless. My bet is that Travelocity has gone bankrupt and is holding our money to pay of their debts. Corporate deceit. I have lost a considerable amount of money. Obviously I won't use Travelocity again but at this point I don't think they care.

May

Posted by Ali

5/9/20 5:05PM

This is a rip-off!!! The hotel and the airline cancelled our May 13, 2020 trip. I spoke directly to the Hotel and they said they do not have a problem refunding our money without penatly. I had to wait a month to reach someone with Travelocity. Then I had to speak with 5 agents and 1 manager. Either no one has appropriate training or they flat out don't know what a scam Travelocity is. I asked the Manager Mariah, after waiting for 4 hours to be contacted with her, who has my money??? She first said no one has it, then she said the hotel has it (clearly cluless). But due to Corporate agreement with our Hotel i Cancun they cannot refund me my money. Travelocity only wants to give me a 12-month voucher to use at the hotel. Again, I DID NOT CANCEL MY RESERVATION, they did. And now Trabelocity doesn't want to refund me my money. Travelocity is not taking ownership of being the mediator. Avoid Travelocity at all costs. I will also be contacting Better Business Bureau and then my attorney.

May

Posted by Anonymous

5/8/20 3:24PM

This is a scam or outright theft. We were to travel to Italy at the end of May. We have been on the phone everyday numerous times while also sending multiple emails. We are either on hold or told someone will get back to us. They never call us back or when they do they give us misinformation. The hotel in Italy says they don't have our money it was never released from them and that we should be able to get it from Travelocity. While Travelocity tells us they say it's not refundable per the hotel. Someone's ripping us off. We want our money back. Will never use Travelocity again and am reporting to BBB

May

Posted by S. J.

5/6/20 10:23AM

Good afternoon!

I booked accommodations for the D2 Summit in Orlando Florida on 03/03/20. As time passed, United Airlines cancelled my flights and the hotel closed. My trip was scheduled for 05/07-05/11. My hotel was refunded $280 but the balance of the flight $879.36 was NOT refunded. As a matter of fact, Travelocity took it upon themselves to issue me a credit, going as far as lying stating "we've tried to reach you. " No email or phone call was attempted on Travelocity's part. As per DOT regulations I am entitled to a refund because the airline cancelled the flight. I have tried countless times to speak with someone but to no avail; the online help is a joke, as it stops responding after I state my issue.

I have already contacted the better business bureau and am now reaching out to corporate. My next step will be to contact an attorney. I would like a refund of my flight tickets in the amount of $879.36.

May

Posted by Kathy

5/1/20 4:02PM

Looking at all the previous comments, it appears others have actually been able to speak with a human at Travelocity - that is not the case with me. Booked a trip for my son from Reno, NV to Lisbon, Portugal through Travelocity to depart May 9th. Obviously, all the flights were cancelled and Travelocity sent me an email that I had received airline credit. My son was on American, Iberia and British Airways - airline credit with who? And it is going to expire before the date we have rescheduled the trip. And because Travelocity took it upon themself to cancel the resevation, I can not get the booking number for Iberia and therefore cannot rebook through Iberia. Big mess! When I called previously, the recording said I had to wait until 72 hours before the trip to talk to anybody. So I waited, and now all the prompts take you around and around and then hang up on you. Just have to figure out how to get this mess straightened out since $1,370.23 is a little too much money just to say forget about it. Let's see if anyone contacts me.......

May

Posted by ALFREDA

5/1/20 3:17PM

On hold for now for over 80 minutes. Went to the online help and the live person Julia simply stopped responding when I told her what my issue was. This should not waste this much time. PLEASE REFUND $133.00.

May

Posted by ALFREDA

5/1/20 2:38PM

Thought that Travelosity had refunded all of my money for a trip that was cancelled due to Covid19. I am writing anyone at the corporate office b/c I found out that I was refunded all but $133.00. The finance company informed me that Travelosity requested funds in the amount of $1961.25 on Jan 21, 2020. On January 22, 2020 Delta Airlines drew down the cost of the airfare (which was refunded to the finance company) leaving a balance of $133.00.

I am now again attempting to get the funds ($133.00) returned to the finance company so that my account can be balanced out. As I fore-stated, I am not working and I am having to care for two elderly parents with active/positive Covid19 virus. This is stressful enough without the back and forth with Travelosity.

This constant chase is really sad. Customers should not be subject to this especially in a time like this. This not the time to take advantage of people who have been loyal customers and referral sources of this company. PLEASE REFUND $133.00 to the finance company.

Apr

Posted by ALFREDA

4/24/20 3:59PM

I made a previous post and was very upset with what I have been experiencing over the past few weeks. I am big enough to complain and I am big enough to say thank you! Qahir from the corporate office resolved my issue and gave me verification in writing.I enjoy the product Travelosity offers and I use it alot. This was the very first time I had an issue. I am happy it was finally resolved. Not working and no money is no fun. This will help me during this crazy time. I am going to need a vacation after all of this is over and I am going to give Travelosity my business.

Apr

Posted by ALFREDA

4/24/20 3:36PM

I have been getting the runaround about returning the airfare portion of a trip that was cancelled due to COVID19. The airline reported that Travelosity had not released funds to them so they could not give me a refund. When I called Travelosity for the 5th time I continued to get the lies that they did not have the funds and that Delta would have to issue me a credit. I use this service frequently but the quality and customer care has gone to crap. They take your money and lie. When I asked to speak to a supervisor I was placed on 2 30 minute holds and was told the Corporate office is on the west coast but i looked it up while I was waiting on hold to find it is in Texas.
Please return my funds. I did not cancel this trip for no other reason than COVID19 shut down everything; including my job. Both my elderly parents are Covid19 positive and I am their caregiver. I really don't have time to chase down a resolution to a problem that is so simple to resolve. Travelosity I do not have the money to lose please do the right thing and refund my money.

Apr

Posted by Moe Moe

4/14/20 6:22PM

I can't believe they just took 1700 dollars from me and I can't even feed my four kids right now.

Apr

Posted by D W H

4/13/20 10:17AM

Furious that Travelocity isn't taking calls for people whose flights aren't in the next 72 hours and it won't let me make changes online! AWFUL CUSTOMER SERVICE! Funny how all the airlines I've called regarding flights I have booked for June had zero wait times!
My sons college graduation changed from June to October! I don't want to wait until June to make my flight changes!

I will never use Travelocity again! And I am a regular customer!

Apr

Posted by Crystal

4/13/20 9:51AM

I am never using Travelocity again. My trip is 5 1/2 months away and I get an email that the airlines cancelled my flight. It seemed funny so I called them to follow up and they said they did no such thing and the flight I was scheduled on is still set to fly out, but TRAVELOCITY cancelled my flight.... without asking me. I cannot get refunds from hotels/tours that far out because their COVID-19 policies don't extend 6 months. I cannot talk to anyone at Travelocity because it automatically hangs up on you if your reservation is not within 72 hours. All I want is a refund. I am set to be out $2k because of this. Treat your customers better and contact me and refund me my money before I have to get a lawyer involved.

Apr

Posted by Anonymous

4/9/20 10:01AM

I have spend hours trying to cancel flight itinerary. I have called,written used online and nothing.This is terrible service.Do what other businesses do when they are over loaded-hire more people.Please help me cancel these flights which I insured.Future business is dependent on this.

Apr

Posted by Anonymous

4/3/20 5:43PM

After many years of using Travelocity , I must say his has been the Lowest of lows. I am so disappointed, in the way your rep. Cancelled my trip after me asking for a supervisor. Covid 19 is no fault of anyone so why am I being treated this way. I had the price match ,which they refused to honor. I was smart enough to screenshot everything and will be taking this matter to court and any news media and social media platforms. You have lost a customer after many years of loyal patronage. I really want to use profanity, but I will not follow you guys into the gutter.

Apr

Posted by Ed

4/1/20 4:07AM

WE were issued two itinerary's for the same trip in the same day. We have called three times about this issue without resolution. I have waited hours on the telephone waiting for help and they have dropped me each time.

Mar

Posted by KP

3/31/20 2:07AM

Over 24 hours collectively on hold for the last 3 days. Each time I do get a hold of someone I get the run around. My airline canceled their flights and the airline said that I am entitled to a refund but that I have to go through Travelocity. Not what travelocity was saying at first but they started to change their tone when I mentioned what the airline said. Still no solution or update from travelocity. Currently waiting on hold for the 3rd time today (6hrs/4hrs/and almost 4 again). Technical issues each time I get through. No way to email or a direct number even though I already got through and started the support process 3 days ago. Each time I have to wait in que and start with a new agent. Contacting lawyer if issue acceptable solution isn't figured out and relayed soon.

Mar

Posted by AMELIA

3/23/20 7:52PM

I have only received half of my refund for my itinerary. Alamo Rental Car states the refund should be processed thru Travelocity. I have spent hours on hold only to have the phone disconnect. I am so pissed! Don't play with my money, refund now!

Mar

Posted by MolR

3/23/20 3:30PM

I too have been trying to get a refund for a trip to San Francisco scheduled from March 17th -21st. I have been able to contact Delta and the hotel directly multiple times but not Tavelocity. Today, in yet another attempt. I spent 3 hours and 40min on hold before the phone went silent. That was my second call of the day. the first one dropped after 45 min. And the fact that when I do get through it is always someone with a heavy accent who is oceans away and doesn't hesitate to click end call because they don't care is SO frustrating.
IT IS TIME FOR A CLASS ACTION LAWSUIT! For our refunds, plus the interest that Travelocity is accruing while it conveniently can't seem to function. I know for a fact that the hotel I was with has refunded my money, I just have to get it through travelocity.

Mar

Posted by Judyd

3/18/20 2:23PM

I am not a CEO or managing director of a company. But common sense says if your phones. Email. And chat is not working. Shut down, or cutting people off. let people CANCEL OR CHANGE BOOKINGS ONLINE. GET YOUR WEBSITE WORKING TO FO THAT. WHO ON EARTH IS THE IDIOT RUNNING THIS COMANY?

Mar

Posted by Charlie

3/17/20 4:19PM

I understand the pandemic has caused major supply chain and service disruptions but the Expedia Group and/or Travelocities lack of support to people vacation investments is terrible. I too have tried to get thru to your customer service the past two days. Endless hours on the phone in the que only to be disconnected after an hour or so. Once I made it an hour and ten minutes before being disconnected. I purchased a vacation package to Aruba back in November. As you may know, effective 3/25 Aruba closed all international flights from being accepted into the country. I am expecting a refund if I ever get thru. I too will be contacting the attorney generals office the end of this week if I don't hear back from you or can't get thru.

Mar

Posted by Charlie

I tried to book flights through Travelocity's web site but I couldn't because it wouldn't accept my credit card info. So I called for help and was told they were having "technical difficulties" but he could do it for me. He booked the flights but when I printed out the information on my printer, he had my husband's middle name as the last name. So I called back (the hold wait is about 7 to 10 minutes) The second agent apologized and said he would refund the money and I could re-book the flights online. I had already spent hours trying to book online that morning so I refused and told him to re-book them immediately. He did get me new tickets with a new confirmation #. I refused the insurance when asked. The next morning, there were THREE identical charges for the tickets on the credit card and a re-booking fee with charges for insurance. I called back (more hold time) and the agent apologized and said the extra charges for tickets would come off the credit card in 24 to 48 hours. When asking about the booking fee and insurance, she put me on hold for 15 minutes while she "checked on it." I finally hung up and called back and got another agent. He explained that the booking fee and insurance could be taken off the credit card but he had to ask his supervisor. I finally got it straightened out with Four agents, a half hour of total hold time, two days of frustration all for a simple trip to Florida. Two of the four agents spoke English enough that I could understand them clearly.

Oct

Posted by Bonnie Luby

10/10/12 10:06AM

I noticed on my Discover Card that MVQ SavingsACE 9282702497291774 MVQSavings have been showing up on my bill. When I called them, the manager said I was signed up through Travelocity and I received an email on it. I do not remember signing up for this quote savings, and according to the manager this has been on my bill since December. I did, however, book a Vega trip during this time. The MVQ manager said there was nothing he could do for me. What can you do since you have no signature on me signing up?

Bonnie Luby

Oct

Posted by Grace from Medford, NJ

10/2/12 7:38AM

Be aware when using Travelocity to purchase airline tickets. The lowest price guarantee is very misleading. When you go to call the customer service phone number, all calls are outsourced to INDIA. The connection is quite poor and the accent of the Indians make communication extremely difficult if not impossible. In frustration, you just give up! I will NEVER use their services again!!!