U-Haul Corporate Office

U-Haul corporate office headquarters location, phone number, address and feedback

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Please find details for the U-Haul corporate office below. We do our best to keep this information current, but if you are aware of any updates to the U-Haul corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
U-Haul International, Inc.
AMERCO
2727 N Central Avenue
Phoenix, AZ 85004
United States
Phone: 602-263-6011
Fax: 602-277-4116

U-Haul Corporate Office Comments

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May

Posted by Mrs Price

5/22/23 12:06PM

I have rented a unit from the Broad st Augusta Ga location for several months @ $119 then price went up to $129. I'm ok with that. My issue is with the GM ( Felicia). 1st it was the access code did not work ( lightning hit building) so had to access through key pad at another building. No problem. 2nd Felecia denied my husband access even though he had my info ,code ,ID & key to unit.3rd Again my husband was denied access by GM( Felicia) saying we did not have 24 hr access even though my contract says we do. Another employee to ( Felicia we did have 24 hr access. I called former GM with complaint , then Felicia called me to ask my husband to come back & husband was allowed access.After I made that complaint NOW when I tried to pay my bill the day before due date & was told my bill was now $139 with 10 added for 24 hr access. I paid that bill under protest. GM ( Felicia) then calls me to say because of computer glitch Everybody is Being charged 10 extra for 24 hr access. Even though my contract says I already have 24 hr access. This is not acceptable. I might add that the Only issue has been when my BROWN SKINNED husband tries to access our unit. THAT IS CERTAINLY NOT ACCEPTABLE . MY HUSBAND IS A VETERAN & DOES NOT DESERVE THIS TREATMENT. If this is not corrected I will be closing my unit @ letting our VA rep know of this issue. I have also rented trucks several times...that will also stop.
Not the service UHAUL should be proud of.

Nov

Posted by Cakes

11/6/22 2:04AM

I rented from this location last month!

Peak Business Services
14440 Cherry Ln Court # 117
Laurel, MD 20707

And had the worse experience ever!! I completed my rental online and went to retrieve my Keys from the lockbox. Upon opening it, the box was empty. I went inside to inquire why the box was empty and the owner operator held up the truck keys and jangled them in my face. He then told me to show him my ID or I couldn't rent HIS truck!! I explained that I had rented every online and that U-Haul already had my information. At that point, he proceeded to put the keys BACK in his desk!
I couldn't believe it.. even though I felt weird and creepy giving this guy my ID to pour over, I really needed the rental and didn't have time to go some place else so I showed him my ID and he poured over it!
I am hopping mad , and even more pissed that the District Manager send me a generic email crediting me $50 off my rental INSTEAD of addressing the issue!!
I want to feel safe and not harassed when renting from your company. Something tells me that that operator only treats women the way I was treated.

Please have someone from U-Haul contact me, and please not the area manager who definitely did NOT solve the issue.

Kind regards

Veronica Sallee

Jun

Posted by Emmerson Mincy

6/2/22 7:47AM

Yesterday, I went to the U-Haul located at 9178 Colerain Ave, Cincinnati, OH 45251. There was a handicapped couple ahead of me and they were almost in tears because her husband, who was on a breathing machine, was told that the hitch that they had paid for and reserved in January was not available. They then stated that they had called 4 times the day before to verify that their equipment was available. The manager barely made eye contact as she explained that it was not their fault. They were brand new. They then received a call from a gentleman who said he was double charged for a vehicle that he had returned. He went on further (I am hearing the attendant repeat his information) that he came in to return the truck but the attendant who was described as a young blond woman said that she did not have time for this and to just put the key in the box. With extra profanity, the entire staff went on about how the last management team was a complete mess and that they had just started. Now it was my turn. I asked for a truck. I stated that I did not want the insurance and he informed me that he had to read the statement that I would be completely responsible for damages if I did not get the insurance. I still declined. This all occurred just before 8am. I got my truck and proceeded to do my chores. I then got a call at 3:30 that my truck was due back at 3:15 and that I had requested a truck for 6 hours. I told the manager that this was not true. She then told me that she would make the corrections. Today I got a bill that shows that I have been charged for 2 days and I also have been charged for insurance. I returned to the U-haul to fix this problem. As I noticed the day before, the manager does not make eye contact and acts as if I am not speaking to her. I repeat that I spoke to her yesterday about the charges. She acts as if this is the first that she has heard of it. She then says that she will take care of it. I then show her my bill with the $10 for insurance. She says there is nothing she can do about this. All the while making no eye contact.

May

Posted by UPSET CUSTOMER

5/31/22 9:37AM

I Will Never Recommand Uhaul To Anyone. Because I Used The Trailer For One Day And Was Charged For 3 Days. The Customer Service People And Also Corporate Have No Customer Service Skills. I Was Moving My Us Military Soldier Home. I Think It Is Quite Ridiculous That I Was Charged For Three Days And I Only Used The Trailer For 24 Hours. Uhaul Is A Total Rip Off......

May

Posted by Do not use this company

5/27/22 12:54PM

I can't believe that I haul truck rental still exist. The company has the most rude customer service and is so poorly managed.
I will definitely let everyone know NOT to rent anything from u-haul

Nov

Posted by Kim

11/17/21 10:43PM

U-Haul is one of the worst moving companies you could ever get I have had a U-Haul truck for 4 days I called and extended the services with the customer service I guess they didn't make notes or something happened and then I lost the key so I called them back this evening and told them they were supposed to be bringing me another key and making payment arrangements and they had this might the tote that they had the U-Haul truck towed with all of my belongings in it I don't believe it I have never in my life had anything like this happen

Jul

Posted by Anonymous

7/25/21 5:02PM

A few years ago I brought a Car -Dolly from a friend that knew the Guy in Shreveport La that at the time he was working on U-Hual Equipment ,Ok here where it get interesting,I had his Dolly 10 Years pull it to the store on Hollywood in Shreveport to order fender for it and they order the fender and sold them to I bought new Tires for it to all new Safety Starps for it I had over $1500 in it ,Them I let a friend use it to get his car back Home He set it on the side of the street and the next time I head from Him is tha U-Hual had pick it up and Claim it was stolen in 2004 ,I was told by the U-Hual Man in Shreveport that I could not have it Back because in 2004 it was Stolen ,The man you had working on your equipment sold 3 of them 1 to my friend 2 to a State Represented and one to a Judge as I said I am out over $1500 on fixing right and taking care of it I would like U-Haul to Replace it or write me a Check for $1500 a did nothing Wrong at all it had to be off your books ,I try to talk to your man in Shreveport But when I did he told me that I couldn't do nothing abut it and then he would not get back in touch with me

Jun

Posted by Robbb

6/28/21 2:52PM

After reading other comments mine seams no more worse or less than these below me. All I can say is that U Haul is a poorly run and the workers try their hardest to make it worse to the customer. Its been a couple of weeks so far and I still have not received my deposit money back, and that isn't the reason I was writing a sad review. My reason is what it seams U Haul does to most people after reading the reviews. renting a trailer just to get their to find out that they rented my reserved trailer out to someone else. We called to tell them we were going to be about an hour late to pick up the trailer. The woman, if that what you want to call her had told me on the phone that we rented the trailer for the whole day and did not have to have it returned until 8:30 the next morning. Well they rented it out and offered me a trailer have the size. What else do you do when you have my integrity to my customers for whom I was renting it for. I had to make a whole new reservation while i could see the trailer out the window. My customer used their card to reserve the trailer and they do not except cash and the only card i had brought with me was a debit card with 25 cents less on my card that they wanted to reserve the trailer. I had to run up to the bank and pay $4.95 cents to put 25 cents on my card to rent the trailer. Then they charged me more than i was told to reserve the trailer, in which I still have not received my deposit back and neither did my customer get theirs back after 10 days. As I am writing this we all have yet to receive our deposit put back on our card. Ok, now that I had to rent a smaller trailer it cost me an additional $100.00 at the dump because i had to make two loads instead of one. Plus all this additional time that I had to pay my helper to help me do the job, plus twice the gas , time, wear n tear on me and my truck! This has been one of the worse, sorry excuse of a company wasting my time and money for their incompetence. Even a man working there told me in private that this is how things go everyday! What a racket! I only needed the trailer for two hours. I should have kept it till the next morning just so they couldn't rent it out any more times the same day! There is more to this experience, but I don't feel like getting into it. All I can say is that U Haul and their employees all SUCK! I will never rent from them again and I WILL go out of my way by spreading this and keeping people from renting at U Haul.

Jun

Posted by Sherri emahiser

6/19/21 5:29AM

I am having a lot of trouble with the Atlantic beach, Florida u haul storage. On Mayport road. Terribly run and managed.

Jun

Posted by Nola Coonass

6/14/21 12:07PM

I have been renting a unit that is the back of an old truck here in Louisiana ever sence I've had the unit the roll up door has been broken sence the first week that I had the unit that has been like 8 months now and the manager at the location told me that I have to take off work and come sit there while they change the door out but they just got the door like a month ago and every month I've been late on my payment because I feel that uhaul should have already gotten me into another unit that the door is not broken but every time I'm late they threatened to auction off my unit and then sue me for the payments that I'm behind on but if I try and go into my unit I have to tie up the door so it doesn't fall down and hit me in the head , I'm so sick of this crap ! I've been putting up with them long enough someone from Corporate needs to contact me and make this right , because they also went up on my monthly payment because I don't have direct pay set up ha ha ! Wtf? Really? What kinda crap is that? I'm a paying customer and this is the treatment I get for doing business with them .

Apr

Posted by Diana

4/7/21 8:33AM

My son rented a u haul truck at 13330 I 10 East Freeway 77015 Uvalde Exit on 4/6/2021. When he returned the u haul they said that he had a broken taillight, my son is a good driver with a commercial drivers license. The taillight was messed up before he rented the u-haul. He should have taken a picture,so now they are trying to charge him for the taillight. This is not the first encounter with U-haul at this location. I have retained a lawyer to handle u-haul deceptive practices. You will be hearing from our attorney shortly on this matter. I can no longer let this go. I looked over the first time this happened to my daughter. Your company needs to fire everyone at that location for deceptive practices. And by looking at reviews from that location this is not the first time.

Dec

Posted by Anonymous

12/20/20 8:20AM

I live in Montana and I rented a u hual, but the u hual was from Arizona and was equipped with summer tires.
Why aren't they installed with all season tires if these trucks are being used all over the United states and dropped off at random.
I was told by another u haul representative that they are equipped with all season and I am telling you they are most definitely not in my case.

Dec

Posted by Dave

12/6/20 4:12AM

U haul in burnsville I used 2 years ago was a nightmare. I did that u box trailer were you use own truck to tow.Everytime I can to pick up they couldn't help me.There was only 1 guy that could find box and get it ready.I took average of 1 and half hours plus to get my u box ready and I had 12 of them.Some times he wouldn't be there for hours and I had to wait because nobody else could do it.ill never use box again took me way to many days to move because stupid u haul in burnsville mn off highway 13. Also I'm missing somethings because they had to change 1 of my u boxes to different one so messed up my lock .Next time I'll just rent truck all.

Sep

Posted by Disappointed Customer

9/23/20 9:08AM

I reserved a 15' rental 2 weeks in advance for August 19th. One day before my rental I was told that the location I reserved at no longer had a truck for me to rent and recommended another location that had 20' trucks that I could get with a free upgrade. I arrived at said location and they did indeed have a 15' truck- awesome. I reserved the truck until 3pm. I realized my time was running out do I called the associate who informed me t GG st it would be ok if I went over my time, to just drop the keys in the drop box. There would not be any additional costs. I dropped the truck off a little after 5 (location was closed) and put the keys in the drop box. I also filled the tank up with fuel.
To my surprise I was charged for fuel and another rental day. I also was not aware of the $1/mile charge. Which was another $44. My total rental charge was $152!!!
Trying to reach anyone on the phone was a joke. I finally was able to reach someone via chat who disconnected me when I asked for Corporates contact information.
I certainly will not be doing business with Uhaul in the future!

Sep

Posted by Sorry But U-Haul Policy Says...

9/14/20 9:52AM

Service and business practices so utterly shady that for only the second time in my adult life, I'm compelled to take time out of my busy day to write a complaint.

On Sep 8, I reserved a 26' truck for a 10:00 Sep 12 pickup at 2701 S Horner Blvd, Sanford, NC. Why did I order a 26' truck, because I had furniture and equipment requiring a 26' truck. If not, I would have got the 20' for less money. Although I live in Myrtle Beach, SC, I decided to have my wife drive me up to my parents house in NC so I could get a one way rental that would include a month of free storage in Myrtle Beach (that's another issue for later in the post). When I arrive at 10:00, the guy tells me they don't have any 26' trucks but he can give me a 20' for $251 (full price). I would have refused and taken my business elsewhere except I had movers from out of town that were at my parents house ready to work. I still had to pay them for the two hours they were waiting around for me to return. Therefore, I agreed to take the 20' truck but said I didn't want to be charged for it. The employee said U-Hauls "Policy" wouldn't allow them to not charge me (claiming U-Haul Policy is code for we can do whatever we want with impunity while receiving top cover from leadership). After a few minutes of back and forth, I was clear I didn't plan to pay anything for the 20' truck. The employee asked for my credit card. Again, I said I wasn't paying. He said one was needed on file for the account. This made sense to me in case there were incidental expenses. After running the card, I see the charge of $251 on the screen. He then acts as though that's what we agreed upon. I tell him I'm not paying it and ask to speak to the manager. He calls the manager, who isn't in the store, to explain the situation. No resolution, "Policy says...". Then I ask to speak with the manager but he won't call her back or give me her number. I ask for the number to Customer Service. He doesn't know and won't look it up for me. I locate the number and immediately know this customer service rep will be no help so I ask for the highest ranking person working that day (Nathan from AZ). He again offers me solutions that benefit U-Haul while stating "Policy won't allow him to wave the $251."
They make it seem as though I'm unreasonable and just trying to get something for nothing. Here's my rationale for a free truck. If everything doesn't fit in the 20' truck, I have to drive back to NC the next weekend, pay for movers to come back out, and rent another truck at full price to pick up the remaining furniture. This means U-Haul rented out my 26' truck and stuck me with the cost of having to rent out two additional trucks. If that's not a shady business plan, I don't know what is.

Don't let it be said I complained without offering solutions. This is how I would have handled the situation:
- Have the exact truck requested available at the specified time and location
- If I don't have the exact truck, coordinate with a nearby store to have one of theirs delivered and in place by the time the customer arrives
- If unable to have the exact truck delivered, do the leg work to find a truck, and then call the customer to tell them where the new pickup location is
- Let them use one of the "local only" 26' trucks and have my minimum wage employees drive down to SC and bring the truck back
- Give them a 20' truck at no cost or a couple extra months of free storage (you're already giving one month free, what's two more)
- Have the common decency and respect to call and say "Sorry Sir, we screwed up, don't waste your time and money driving here, only to get a truck that doesn't meet your needs
Should I go on? Let me tell you about me and every other customer, we don't care how the sausage is made. I don't care what hoops your employees have to jump through behind the scenes, so long as the trucks and equipment are in the appropriate place at the agreed upon time. If circumstances prevent that from happening, the make the customer whole. This is obviously such a rampant problem that if you had to compensate each customer for your screw ups, you'd be bankrupt in a matter of months.

A couple hours later, after zero help from your employees, I had to try and find another truck before everything closed. Remember, I still have movers waiting on me. I just happen to drive by an auto body shop that rented U-Hauls as a side hustle. He didn't even show up in Google Maps. At the end of the day, with no help from U-Haul, I was able to get my 26' truck.

But wait, there's more. I mentioned earlier that I specifically wanted a one way truck so I could get a month of free storage on their largest unit which was actually six small units attached to each other. On Sun 13 Sep at 12:30, I pulled up to the U-Haul store in Myrtle Beach. I had to go inside to get a key card for the gate since their machine wasn't working earlier in the week. Once again, since I hadn't yet put my furniture in the units or put locks on the doors, all my units were given away. I showed them the email proving I had been given all six units but they didn't believe me since I didn't have the contract in hand. I had my wife drive back home to find the contract. Only then did they believe me. However, it meant absolutely nothing since the units were already given away and people had the stuff in them. Their solution was to five me five separate units located all over the outdoor facility. They same employee that rented the units to me apparently gave them away only a day or two later. Was there any compensation or a vow to make things right. Absolutely not. They made money off the units they took from me, I ultimately ended up with four less units than I initially planned and when my free month is over I'll actually be paying a higher price than my original contract. Once again, it's a win win situation for U-Haul with absolutely zero ramifications and all employees are fully covered because all they have to say in any and every situation is, "I'm sorry Sir but U-Hauls policy says...". This allows the to seem like the good guys trying to help while blaming a shadowy no name leadership figure who operates way above their pay grade. Pathetic.

As long as this rant has been, I haven't even touched on all the details from these interactions or the insinuations that somehow I'm making up stories and I'm to blame for all these issues.

This is more than one bad experience, this is the U-Haul culture. At best, I can say you have a great deal of incompetence running through your business but honestly it seems like your daily practices are dishonest and corrupt. I hope your company reaps what it sows.

Sep

Posted by B

9/11/20 3:08PM

I had a negative, frustrating and disrespectful encounter with Neftali Martin General Manager at 24th Street and McDowell Road. The incident occurred on Friday September 11th, 2020 at approximately 2.15 p.m.. A car was exciting the gate so I stood to the side ✋ waiting for it to pass. The driver stop next to me and rolled down the window. She (Neftali)said, "you can't just walk on to the property you to sign in at the pole." She did not bother to identify herself. Ask if I needed any assistance. Or even bi other to greet me. She just assumed facts not in evidence. More importantly I was not going inside the gate because my storage unit is in Building B. I was onlt waiting for the car to pass so I could sign out. I onformed Neftali that I have been signing out for nearly 2 years. Her response was she was just doing her job. Well without customers there would be no job or company. As a former employee working customer service at the CORPORATE OFFICE I understand the value of creating ? great customer interactions. In this case she acted less as a general manager and more of a profiler unprofessional. HER DEMEANOR AND ATTITUDE NEEDS A U-HAUL?

Sep

Posted by TiaJuana

9/9/20 4:08PM

THE ENTIRE DAY WAS AN EPIC FAIL!! It started off with a scheduled one-way 10' Truck pick up on August 15, 2020 - which was by far the worst experience I have had thus far during my many years of using U-Haul!! I was scheduled to move into an apartment in VA on that day - so everything was based on a timely transition of my storage items from a local WV storage unit - back to the apartment in VA. Also, my storage account needed to be closed out, as well.

This is the disaster that ensued: (1) The location was changed at the last minute -the night before. (2) The new location area was remote and had NO INTERNET SERVICE - which was not indicated anywhere, especially since I was listed as using my mobile app to pick up the truck. My account was PREPAID and well noted that I was using mobile reservation pick up! (3) At the remote location, the store was not open on time due to COVID. It opened 2 hours after my scheduled pickup!! (4) The storage facility Manager was leaving for the day as I was arriving to remove my items from the storage unit and close my account!
Basically, during this catastrophic event, I had to drive nearly 10 miles to get internet reception to call 1800-UHAUL. Once someone finally answered the phone, the rep politely listened to my dilemma, said they were sorry for this issue, proceeded to tell me that I "should be able to have internet reception", or the "store should be open" then proceeded to place me on an "extended" HOLD - this happened multiple times throughout my wait time; even though I said that I was in a remote area with no internet reception. Even after I explained in detail (to the multiple representatives that answered my calls) that the truck was in a remote area - and still I was bounced around several times, with no regard for my plight. I was on hold for almost 2 hours and then for nearly an hour each time after that!!! Did I mention that I had PREPAID for the truck that I was to pick up, to eliminate any hold ups, since I was on a tight schedule? This entire disaster is unacceptable behavior and poor customer service practice. With my poor internet reception issue, I even suggested to one of the reps that they find a replacement truck and they should speak to the person to ensure that I could pick up the truck, however, I was placed on hold - yet again!

I cannot believe that I drove for 2 hours from VA to pick up the truck at 8 am in WV - to not be able to pick it up for 4.5 hours -- until 12:30 pm! That alone would have enraged the average person! However, I attempted to hang in there to finish what I had started. Once I finally got the keys to the rental truck, I called to find out that I just missed the Storage Manager, as she was on her way out the door for the day at the same time that I was able to pick up the truck! (Despite everything else, once the store owner arrived, he was as nice and as helpful as he could be under the circumstances!) However, in the meantime, I LOST 4.5 HOURS - waiting just to get the truck!

Needless to say, THE DAY ENDED IN DISASTER. So much was riding on the timely move of the furniture from the storage unit to the new location -- I MISSED EVERYTHING!! The day was a total waste -- of my TIME & MONEY! I am so angry and disappointed that is why I am making a point to send this detailed complaint to the Corporate Office. It is my hope and prayer that someone (with a heart) will find the decency and integrity to make this right. If I may suggest, it would be commendable if U-Haul would allow me a FREE one-way trip to make up for this debacle. Not only would it make things right, but it would restore my faith and goodwill in U-Haul once again - after all these years!

Sincerely,
Tia
Tia Shepherd
Email: [email protected]
Direct: 301.523.1956

Aug

Posted by Anonymous

8/15/20 9:29AM

To who this may concern:

I rented a 20'' told Truck from UHAUL Company. They didn't bother to take me to the truck after signing the paperworks. I inspected the truck for my own safety during the pick up. While driving on the I75 the inside tire, behind the passanger site exploded partially. I thought because the strong sound that the truck went loose from the driver cab, I try to stay calm in an intent to control the rooking truck. I pulled over the 20'' truck to found out how lucky I was for not having an awful accident. During the entire drive from Fort Lauderdale to Fort Mayers the exhaust stack(pipe) was resting on top of the inside tire behind the passenger seat, meaning it was hard to see unless you were doing a complete and professional inspection. The damage and wear conditions of the tire impacted me, because I felt this was fault of the neglecting behavior and irresponsibility of the UHAUL employees. It took about 5 hours for me to finally get to my new apartment. But the time I lost during the long process it wasn't as significant as the mental impact the situation did on me. And if this wasn't enough, as what it looks is a standard behavior the employee in charge of the truck inspection during the drop off, didn't found anything wrong with the tuck, even though the exhaust pipe was lost. I want to point out that opening a claim is useless, they don't feel any responsibility for their poor work. And no action have been taking to evaluated why this happen and to avoid this happen again.

Jun

Posted by Chris

6/24/20 7:56PM

I called Uhaul in an attempt to retrieve some receipts from a UBOX rental that I placed last year. I'm not great with computers so I wasn't sure what to do. I got transferred to a woman names Honoree Pemberton (ext 850881). She was very helpful, pleasant, and patient. If all customer service departments were staffed with people like her, the business world would be a much better place. Please reach out to her and give her a pat on the back. People like her are often not given the recognition they deserve.

Jun

Posted by John Egan

6/8/20 4:22PM

My comments are a little different than most herein but here it goes anyway.
- I reserved a mid-sized truck from their Tuscon site. I confirmed the day before pick-up that it would be ready for me the next day.
- However, when I went in on 5/18/2020 at noon, the size I reserved was not available. But they told me they had "great news", that I would be charged the same agreed-to rate but receive a larger truck. Essentially, the reservation was for something much smaller and when I arrived at the Tucson site, great news - a larger truck was all that was available but at the same price. That was not really great news as it was harder to drive than the unit I had confirmed the day before but also it cost me more in gas as well. So not a big deal but DO NOT TRY TO CONVINCE ME I GOT A GREAT DEAL!.
- I returned the larger truck to Scottsdale, one full day early and with more in gas than I received in Tucson at the start of the trip.
- When I called the Scottsdale rental center and let them know that I forgot to pick up (locally here in Scottsdale) a few items and that I needed a comp from the manager, for a few hours of use, he basically told me he could not help me. When I escalated to Customer Care, I was promised a resolution but heard nothing for two weeks, until I called them this PM.
- We shall see if I need to escalate any further as they have until the end of this week to take care of me.

Jun

Posted by JD

6/5/20 8:44PM

Hello,
I would greatly appreciate this be sent the human resources department along with the training program director.

My name is Jacob Denemark i have been a loyal uhaul customer since the mid to late 2ks. Ive used uhaul for storage (inside and out) trucks, trailers ect. And many times !

I called the closest location (uhaul and my pics are attached) to a car dealership ( i was purchasing from)and arranged for a one way rental from orlando to black lake rd in Odessa, fl (which is inside my neighborhood .7miles from home) which was important to me as i had to pick up my children at a specific time. Or else i would have driven (a much shorter distance than i had to travel to return uhauls trailer and pay for it convenience completely diminished and became headache and sadly, it cost me double the rate it normally does when i rent) so that reservation was make last monday for a pick up today this morning shortly after the branch opened (in orlando). No hick ups picking up the trailer and once again confirm the drop off location. No problem the owner of the store says!

I load the car head back towards tampa home. I start getting messages that my drop off location has changed to a location that would be an hr round trip from home after unloading the car. I get on the phone and spend almost 30 mins w customer service to have to call the local route manger ( who is very polite but offers 0 compromises or anything really besides getting a call from her boss.) I let her know i needed a call back soon i was almost back to tampa and needed to unload and return the trailer so i could get my kids.

Welp, here is where the experience changes my forever attitude and feelings about uhaul... i get the call from her boss who immediately is aggressive and overly assertive for me to crumble to his narrative as if im a huge burden to him. He spoke down to me the entire time like i was his property at this point all i did was listen. During this time he told me it was my fault for messing up the online reservation. "THIS IS WHAT YOU WILL BE DOING NOTHING ELSE AND DONT ASK ABOUT COMPENSATION THERE WILL BE NONE". i had yet to say anything but Good afternoon this is Jacob as i answered the phone...
At some point 2 mins after starting this call and sick of listening to his orders and demands i told him you need to listen to me for a moment. Immediately before i finished he went on another minutes or so rant. I told him this is crazy how you speak to your customers im fn blown away! I tell him i didnt make an online reservation i called uhaul and they selected everything and made the reservation he said thats not possible and there is no way a uhaul representative would do that. I told him look at the reservation and when it was made (5 days ago) he again a few times basically called me a liar was very loud w me and finally says o i see it now it looks like one of our employees did the wrong thing. Went on how this is a MAJOR inconvenience to me and not my issue. He goes off on me again i finally tell him i am giving you a heads up i am going to email corporate. He then softened his tune quickly and apologetic, soft spoken and toned. He needs training. I run a small business of 43 people and if one of my employees ever spoke that way to one of our customers well im not sure how that would end.

As now, instead of less than 2 mins to drop off trailer and home its 25 30 mins each way , extra fuel, tolls ,time.

I am going to dispute this on my cc as i think this will be the only way ill get anyone to read this or ever get back to me. So letting you know in advanced.

I would like a phone call from someone about this. This isn't how you treat a customer thats been with you for over a decade.

Thanks
Jacob

Feb

Posted by Millard customer

2/21/20 10:39AM

Scary experience with Daniel pie in omaha 135 St location. He and Meagan use gang up tactics. Dan appears to lack emotion control with customers, his attitude and bearing felt very threatening to me, a small female, and to top it off he cancelled the reservation I had made which caused a great del of hardship to us in our moving day. Both were smug, irritable and aggressive. The worst U-Haul experience I have ever had. I have used U-Haul many other times and have been quite satisfied.

May

Posted by Federal Prosecutor

5/30/15 6:20AM

The mechanic who installed my hitch took my rear light assemblies off to install wiring. On the way home I heard noises in the rear and when I checked the drivers side rear light assembly was loose. I will have to go to a body shop to have it properly reinstalled. The wiring harness he installed was hanging on it's wires and banging on the side of the trunk as I drove along. That also will have to be professionally reinstalled. The mechanic and manager are not professionals and I would not recommend anyone risk their new car to these people. I will be videoing the repairs and will file a claim for damages.
Also, the mechanic told me twice that I had ordered the wrong wiring part and I told him that the UHaul system gave me no choices. If the wrong part was ordered, it was UHaul's fault. My appointment was for 7am and the mechanic did not arrive until 7:30am. Every time a new customer walked in, he took off and left my car unsecured, where the public walked by to get to a rest room. He spent more than 1 1/2 hours away from the car. At the 4 hour point, I asked the manager why my car was not being worked on and he told me that I had been told it would take at least 3 hours. I then told him that it has now been 4 hours, and he said, "Do you want to argue, or let us finish?" The manager never apologized for the delay and was too busy conducting his own family business on his mobile phone to treat customers with courtesy and respect.
Although UHaul is a great company nationally, I can not recommend this location and will want to be compensated for my losses relating to this service.

Sep

Posted by swartzi55

9/3/14 1:08PM

I have used u-haul for over 30 years after my last experience I will never use them again and I will make sure that none of my friends or family use you all again I spent five hundred and forty three dollars on a 26 foot truck that was supposed to take 6 hours from Vancouver Washington to Spokane Washington before it was over 36 hours have gone by and I'll never use the company again! after spending 543. Over 200 for gas. the truck broke down twice they couldn't find anybody to reload to another truck I finally fix that one and then left us stranded and we had to find our own gas after I put a hundred in there but only lasted for less than 100 miles. we had to wait usually over an hour on the phone with anyone. the breakdown was not our fault it was not our fault that they had to fetus it was not our fault they had to put us up in a hotel it was only supposed to take 6 hours and it took 36 so none of that was my fault it was all the companies fault so I'll never use them again and you guys suck!

Aug

Posted by Gursharan Nat

8/22/14 7:20PM

I will like to make comments on slow and rude service I received from you dealer located on Parthenia, Northridge, California. I rented the small Truck on Aug 15 and retuned today. When I was renting the truck I asked the lady if I can leave my car just for one hour, because there is no parking available on the street and 90 degree out side. She reply very rudely 'no' it will be towed away. Today when I was returning the truck Aug 22 I was told the truck was dirty inside. I was willing to pay to cleaning charges. I was asked to pay $40.00 for for 10 minutes job. I hired a laborer from the street just for $5.00. Lady name is Sylvia, she was very slow and rude.

Aug

Posted by Dmullen79

8/18/14 9:34AM

Like so many people on this page, I have had nothing but awesome experiences with Uhaul in the past few years where I have moved a lot. HOWEVER!!!! THAT ALL CHANGED!!!!!

I needed a 26ft truck for my move this past June. Called my local Uhaul provider to see if they had any. They didn't. They told me to go ahead and do it online, wait 24hrs and then call the number they gave me to dispatch to see where my pick-up would be as I had movers coming that afternoon. Did EXACTLY what they said and was told I could pick my truck up 20mins away from where I work and everything would be great.

That was on Monday. Thursday get a call from an extremely hateful and rude woman from dispatch saying that I have to drive 2hrs (out of state) to pick up my truck. And that I was given wrong information and that it was my problem.

So, I was pissed, but needed a truck so I called back to dispatch and was told that since I was picking the truck up out of state, I needed to call an different dispatch. Called that dispatch had a really nice lady on the phone who was going to help me out, took a message to the supervisor and everything.

Never heard back from Supervisor!! Called back on the day I was driving down to pick up my truck and go the guy on the phone. He was pleasant. Told him my situation how now this truck was going to cost me 2x the amount of money it would due to gas for both trips in the truck and trips in my personal car. He apologized and we spoke. I mentioned if they would give me an AUTO TRANSPORT NOT A DOLLEY. I wouldn't care about towing my car back up. He said that he would do that, gave him the make and model of my vehicle. 97 Infinity QX4. He said it wouldn't be a DOLLEY.

Got down there and there is a Dolley hooked to the back of the truck. I asked the older people if this would work on my car as I have been told before by Uhaul that it wouldn't. I got them to help me load it. My wheel base was too large for the Dolley, asked them if that would be an issue, they said it wouldn't. I put it in neutral and the 4wheel drive in Neutral. Again, asked them if I needed to do anything else for the vehicle. They said NO!!!!! I am not a mechanic, I don't even change my own oil. I can change a tire and put gas in my car and drive. THAT's IT!!!!!!

I drive back up to my office where I'm going to drop my car and the dolley off so I can meet movers, get out of the truck and notice under the dolley there is grey goop. Thought to myself, crap ran over a can of caulk in the parking lot. Looking at my car, I notice that the left tire net is off and laying on the side, that concerned me. So, I finished unhooking my car, got in it, started it up, put it in reverse, and the car wont move. So, I get out and look again under the car and I'm missing my entire axle from the passenger front tire. Now, I'm freaking out!!! My car was fine, now I can't even drive it. Good thing I had the insurance!!!

Long story short, I get it to the mechanic and the transmission is fried and the axle is destroyed. So, I contact Uhaul. Numerous phone calls, and no call backs. Finally get a hold of their insurance company and they say I'm SOL. Its my fault. I should be a mechanic. Everyone who uses their company needs to know everything about a car and that they will not help get my car fixed.

I work for a large company. I deal with customer's and high end electronics on a daily basis. Uhaul is a joke!!! The company does not care about anyone and now they wont even take a call or return one.

I'm getting a letter together to an attorney and posting this on Google, yahoo, yelp, you name it I'm posting it. My comment is if anyone else has a problem let's put it to them. They need to know that not only do they have HORRIBLE customer service. But they don't care about us. They have Managers who make A LOT OF MONEY who don't care what happens to the people who pay to use their service and don't care about keeping customer's happy.

Sorry for the rant. Just pissed as hell!!!

Aug

Posted by David Vetch

8/5/14 11:35AM

I scheduled a 26 foot truck with car transport several weeks ago. I set the preferred location to a convenient pick up location. I chose to pay more than budget because I have had very positive experiences with u-Haul in the past and liked the convenient locations. The day before pick up, I am now told that I have to pick up my truck 30 minutes further than I agreed (given good traffic conditions) which is two cities away from where I live. I then have to drive to a second location that is several more miles from the truck pick up. Looking at the web site, the new location for pick up does not even show up on the 18 closest locations to my zip code. I have to type in the pick up city to get it to show up. Again, a chose to pay more for U-Haul for convenience and due to prior positive experiences. Now I feel that I may have made a mistake. The person that called to confirm my reservation was also very unprofessional. She did not seem like she knew what she was doing. I asked her if I could pick up the truck closer to where I live, she redirected me to the 1-800 number. I told her that it was not necessary, and that I would do that after the call. I then asked her if I could at least pick up the truck with the trailer. She said that she would call U-Haul and "try." She told me that she would call them and call me back when she knows one way or the other. She never called back. I called the 1-800 number to see if there was anything that could be done. The representative seemed to have an attitude and told me there was nothing that she could do. She then transferred me to "traffic" so I could ask them. The person that picked up answered as "U-Haul." I asked her name, she seemed upset that I asked. I told her the situation and asked if she could help me. She told me that she could offer me a 10 foot truck in my preferred location. Think about this for a second. I need a 26 foot truck with a car transport, and the agent offers me a 10 foot truck. She was also very aggressive. I just wanted to talk to someone to see if my original agreement could have been honored. I am a reasonable guy, and I am not yelling at any of these representatives. I did not understand the aggression. I then called the 1-800 once again. Jean answered who was the most helpful. I asked how I should lodge a complaint as this is now a very unpleasant experience before I have even picked up the truck. She demonstrated actual customer service and show empathy for my situation. She informed me that I will need to finish the rental, then lodge a formal complaint on-line where a manager would contact me within 48 hours. I told her that I would do just that and thanked her. I then told my wife of the situation. She also called the 1-800 number to see if anything could be done. The agent told my wife that it was not possible because the manager at the pick up location does not work Sundays, and could not be informed that someone could pick up the truck to bring it to my preferred location. This makes sense, but it should not be the customers problem. We are paying U-haul a substantial amount of money. Did the manager at the pick up location drop the ball, or U-Haul. Either way, I feel that we are paying the price. I will give U-haul an opportunity to make this right. Like I said, I am a reasonable guy. I just hope that a responding manager can see the error and try to make it right for this customer. Update: they said they could only do a $50 refund which did not cover the gas and 2 and 1/2 hours it took to pick up the truck and trailer. Very disappointed. I do not suggest U-Haul.

Jul

Posted by renroth

7/31/14 10:28AM

Dont rent uboxes. They will never come to you. Waiting for over a month and they have not left the point of origin. Blamed on a computer program. Cant get a bill of lading with this new program.

Jul

Posted by Unhappy uboxes

7/26/14 7:53AM

Ubox?? Beware!!!!!! We are living out of a hotel in Florida. I have a wife and three kids. We signed a 6 month lease for a condo and haven't been able to stay there. We had 3 uboxes in Jackson michigan and they were supposed to be shipped 1 month ago.... They lost 1 of our boxes, found it after 3 weeks, then was finally supposed to be shipped to leesburg Florida. Still not here!!!??? I've called and complained to corporate, they say "someone will call you back". No response or callback. We spend$70 a day for the hotel and $50 a day or more on food because we have to eat out. This has been one of the worst things ever...a move is supposed to be easier with ubox. Whatever!!!!!! We don't hardly have any money left. We have paid more in hotel and food bills than the shipping charges for the uboxes. Corporate does not want to help us. Absolutely ridiculous... Customer satisfaction??? What is that??? Uhaul is a joke...time for a lawyer I guess....

Jun

Posted by Anonymous

6/20/14 9:08AM

Uhaul Box has been missing for a month. At this point I don't even care if they do what we payed them thousands of dollars to do and deliver the box, I just want to know where our belongings are. Most of the things in there are irreplaceable to us and I would at least like the opportunity to attempt doing Uhauls job for them.

I am currently looking for a lawyer as Uhaul refuses to give us a solid answer and has nothing but lies to offer us. Each time we call asking where it is, or when it will arrive, they give us the same answer, "It's arriving tomorrow". There have been well over 7 tomorrows.

Uhauls COMPLETE LACK OF ACCOUNTABILITY is disgusting and they need to answer not only to me, but to the hundreds of other people who's containers have been lost, their valuables been destroyed, and lives disrupted because of some corporate pig that doesn't care about their customers after they've received your money.

If Uhaul obviously does not care about it's customers, as evidenced by the hundreds, if not thousands, of startlingly negative reviews on the web. They have lost yet another customer.

May

Posted by BH

5/26/14 10:02AM

I am writing on behalf of my sister. I live in Ohio and she lives in Pa.. She wanted to rent a U Haul trailer here in Ohio to pick up some items and take them back to Pa..I drove her to the pick up location here in Ohio when she was here for a visit so she would know where to pick up the trailer. All her arrangements for the trailer were made on the phone. On the 23rd of May she called the Ohio location to just verify everything was a go for the 24th when she would be coming from Pa..She was shocked to learn that her trailer was not at the location and was at a different town which she had no idea where it was or how to get there. All they gave her was a phone number. She was very upset but the person she spoke to said, "if you read your paper work we can change locations." She had no paperwork, nothing was sent to her via mail as she does not have a computer. She has no GPS, she's not good with directions so this really was a major upset for her, coming to an area that she did not know. She called the phone number and got an answering machine everytime and you could not understand what the recording said. She called me and I tried the number and I could not understand the recording. I tried 5 times and no one answered the phone, just the recording. Later that day I wanted my husband to listen to the machine and see if he could understand the name and when I called that time I actually got to speak to a woman. She was very nice and I explained what had happened for my sister and learned that this number they gave my sister was not even the number where she was to go for her trailer. If I had not spoke to this woman it would have been nothing but a wild goose chase as to where the trailer was. I was told that on the paperwork this woman looked up on her computer it said they had tried to call my sister twice to tell her of the change and even "texted her." It was a home phone number how do you text that. She does not have text on her cell and hadn't given them her cell phone number anyway. She does not have an answering machine at her home so why didn't they keep trying her???? If she had not called the day before she would have come and found out the trailer was not in the location it was supposed to be and where it was they were closing at noon that day and she would if she had found the place not been able to even get it. The whole thing was a nightmare and disgusting. What kind of company is this? Beware people and seek out another way to move your things because U Haul is not the way.

Apr

Posted by Anonymous

4/4/14 6:52PM

I booked a truck rental, and recvd a call from someone by name of Kerry (this was Stuart Fl location on Monteray Rd) she was very abrupt and would not even listen to me when I asked for a confirmation of my rental. She hung up while I was still speaking. I don't know how this company can stay in business with people like that dealing with the public. Alsolutely awful experience and would never, ever deal with Uhaul again. I should have read the reviews first!!!

Oct

Posted by anonymous

10/6/13 1:44PM

My husband reserved a 17 ft truck for saturday 28th of September at our storage facility. A week prior to our moving. We wanted to pick it up for 9am. We rcvd an email saying it would be avail. for 3:30pm and return Sunday. That was not the time we stated. I sent a reply email to correct the time to 9am and return the same day. I then called to speak to someone to make sure it was corrected. My husband goes Saturday morning to get the truck, and it is not there. He is told you are scheduled for 3:30pm. He said my wife called and said that was wrong and gave 9am etc.. long story short, we got a truck 5 1/2 hours later which totally screwed the whole move! Why bother reserving when u haul does what it wants and the heck with the customer. I wonder how they would feel if us customers stopped giving them business?

Very discussed customer

Oct

Posted by HORRIBLE EXPERIENCE!!!!

10/4/13 11:47AM

I just got off the phone with Katie, the U-Haul executive assistant for Western New York, I told her about my horrible experience with a U-Haul rental this past weekend and she offered what U-Haul calls a $50.00 customer goodwill refund. I tried to explain that my husband and I called a month before our move to rent a U-Haul from Pro Auto in Bath, New York. My husband even called the Monday before our Saturday move to verify that our 26 foot truck would be there at 8:00 a.m. on Saturday, September 26, 2013. John Sincerbox, owner of ProAuto, told my husband that, "He was in the system and the truck would be there as scheduled." The day before our move, at 11:00 in the morning, the owner, John Sincerbox, informed us that we would not be able to get that truck, or any truck for that matter. We asked him if he could help us in any way because we had movers coming and we had to be out of our house on Saturday the 26th so the new owners could do a walk-through on Sunday the 27th. He wasn't even apologetic or helpful, and when we called U-Haul customer service we recieved the same response with no apology. That Friday, the day before our move, we spent about 2 hours calling every truck rental place known to man, but we were told that since it was the end of the month that ALL trucks were already rented for the weekend. After many frustrating phone calls we finally found two businesses, about 40 miles from us, that were willing to rent us U-Haul trucks that they were selling. We had to travel 40 miles to pick-up both trucks, drive both trucks to our house, load both trucks, drive to our new house 90 minutes away, unload our belongings, take the one truck back, take the other truck back to the house we were moving from because we couldn't fit everything in the 2 - 14 foot trucks, drive back to our new house and unload again, then take the other 14' truck back to its original destination 40 minutes from our new home. After I explained to Katie, the U-Haul representative, what we had experienced, she stated that the only thing she could offer us was a $50 customer goodwill refund. I told her that we were originally supposed to pay $159 for the 26' truck and now our bill for both 14' trucks is $433.99. That's a difference of $280, not $50. She said that is all she could offer - take it or leave it! She also told me that we only had a reservation, but that reservation does not guarantee us a truck. The only guarantee is when we get a call back 24 hours before we are supposed to pick-up the truck. I asked how ANYONE can count on this kind of service when they are moving the next day, and told her that we did not receive a call 24 hours in advance. She said that is their policy and there is nothing else she could do for us. I am appauled by U-Haul, and their lack of empathy for the customers that rent from them. Obviously, customer service is not important to the U-Haul company if they treat their customers in this manner. When I looked at all of the reviews from other customers, I could see that I wasn't alone. Every review tells a nightmare that a customer experienced from scheduling U-Haul equipment. U-Haul shouldn't even be in business because their guarantees are useless and their customer service is horrible!!!!! I, nor anyone I can communicate with, will ever use U-Haul products. I am going to make use of my blog and other internet websites to tell my story and I suggest everyone who has ever used U-Haul does the same. We need to show this company that their word and their customer service are the most important parts of running a business, and when you treat the customer in this manner, their company will surely suffer the consequences.

Jul

Posted by wrotten customer service

7/17/13 1:25PM

I'd like to share my incredibly frustrating experience with U-Haul this morning - 7/17/13. Over a week ago, I made a reservation to have tow hitch installed on my vehile in preparation to haul kids bikes for a mini vacation. I was verbally given time to be at the outlet and was told I could wait for the vehicle as the install would be around 1/2 an hour. Additionally, I was sent an emailed confirmation with pricing, service date and time and a list of all parts, prices etc. I arrived on time only to be told by the counter gal that she didn't have anyone there that could install my parts until the afternoon. I showed her my confirmation with date and time and she informed me "oh, yeah, corporate schedules the appts all the time, but they don't know what our technicians hours even are." I could come back 5 hours later to have the parts installed if I wished. Well, I'd taken the time off work to specifically be there at 9 AM and wait for my vehicle as I was told I could. I left very disappointed. My disappointment grew 10 fold however when I actually tried calling corporate customer service to get some answers. I was told the following: "we don't show a reservation for you." I gave them the contract # from the confirmation and it was "oh, there you are." Next the response was, "perhaps someone called in sick in the morning." I informed her, according to the local employee, "she never has anyone there that early to perform installations." I then asked to be transfered to someone higher up only to be put on hold for over 20 minutes before I finally hung up. She did ask me though why I "just didn't go back in the afternoon." I called back again, immediately, reached another customer service person and asked to speak to someone in a supervisory position. I was told to call a # in Seattle. I did that, only to be told by that customer service person that although they were sorry, there was nothing she could do other than file a complaint. I didn't want to complain - I wanted to explain and be speak with someone who could provide a solution and make me feel like my input and failed experience mattered. I told her a computor filed complaint didn't work for me and I wanted to actually speak to someone in management. Apparently U-Haul has no acting managers as she said her hands were tied and all she could do was lodge a complain into her "system" on my behalf. I asked how long it would take for someone to call me and she said usually 48 hours. Ironically, we're supposed to be on our mini vacation in the next 48 hours. I guess what pisses me off the most is that no one really cared. I got the courtesy, "I'm sorry", but not one person I spoke with and I spoke with at least a dozen people, really took an interest in my concern. Not just the fact that my hitch isn't installed, but a bigger, systematic problem where the right hand (corporate) didn't know what the left hand (U-Haul service center) was doing. When a customer service person, supposedly as high up as where I got to, couldn't put me in contanct with someone who could actually help me resolve an issue and perhaps realize the "bigger" problem - there is a system fault within their company that no one seems to be concerned with. So how big is U-Haul as a company? I don't know. I imagine them to be huge. I imagine them being able to have working internal systems for handling issues, customer service or otherwise. I imagine them actually caring that a customer had a poor experience. I guess not. I wonder what kind of comments I get from my over 800 Face book friends.

Jul

Posted by Anonymous

7/8/13 7:19PM

we had the worst trip and experience with U-Haul,

on the 3rd off July we had rented a U-Haul truck not knowing the brakes were going to be bad on the truck. we started out on the trip until we were on the BQE by the Varizano bridge. the truck pulled to the right and it made a screeching noise. we pulled over onto the side of the road and called roadside asst. and they told us what to do and we were on the side of the road for like 1 hour. so we so after talking with roadside assistance we drove to Aberdeen Maryland and we had to stay there from July 3rd to July 5th. then we had called cooperate office and had told them what had happened ad no one had called us back. so I called the place where I rented the truck and I wanted to talk to the boss but the person that I spoke to said that the boss would not be in until Monday the July 7th. When I talked to the boss I had told her everything that happened and about the brakes and that we stayed in Aberdeen Maryland from the 3rd through the 5th and that I wanted all of my money back or a portion of it back.
well she called me back and she had told me that she could only give me back the portion of the hotel room expenses and the food expenses,now I will call cooperate office and take further action because I think that I should get more money back for the truck expenses and what not.
I will never deal with U-Haul again,I was very unhappy with them and very very mad also

Jun

Posted by Anil

6/24/13 3:07PM

This was the worst experience I have ever had. Let me explain why????

I made a reservation online for the truck and through phone for the storage. I was provided a storage in Burnsville, MN location. My move in date was 6/23/2013. On the day of my move I called 952-894-6760 number to confirm my storage just to make sure nothing has changed. When I called the number, I asked them " Is it ok if I will be there around 4:30pm for the storage?" I asked the same question twice and the answer was YES. When I reached the facility at 4:30pm I was told that it's too late to unload because the storage door would be close by 5:00pm and alarm would go off if the door is opened. I TOTALLY UNDERSTAND THAT PART. But my question to U-Haul is that... How is the customer supposed to know that the storage door is closed and the alarm would go off? Why did no one tell me about it when I asked them "Is it ok if I will be there around 4:30pm for the storage?" and why the answer was yes. I understood the situation and agreed to leave the truck in the storage location with my stuffs inside and decided to come back next morning. (I know it sound simple thing to do but it's not that easy when you have to reschedule all your office meeting and change other things that was scheduled before). I understood the situation of the storage employees, checked in my truck and decided to come back next morning. When I checked in I made my situation clear and I got an statement with 0 balance.

Next day I went to storage and unloaded all the stuff and left the facility. I got an email saying that my credit card would be charged for $24.00 and in an email it clearly said to call if I have any question or concerns. I obviously had a concern because the same truck was checked in twice in the same location and I was charged $24.00. I called the facility and took 15 minutes to explain my situation to the lady who answered my call. She told me that I would have to talk to the general manager. She also noted my number and told me that the manager would call me in 10 minutes. I waited for the call never got call from the manager and I called back again. When I called back I was asked to explain my situation again. The asked my contact number again and I never got call again.

I am not complaining because I was charged $24.00. I am complaining because I am frustrated. I can understand the manager is busy but what about us? We are also an employee for other company and we spend time to make a call and explain our situation but we cannot keep calling and explain the situation again and again. Why was the same truck checked in twice and the additional amount was charged? Isn't the information supposed to flow within the same location?

I hope somebody will listen to my Concern

Thanks
Loyal Customer

May

Posted by starrybeach1

5/30/13 1:52PM

Worst service ever!!!! Worst customer service! Rude rude rude people especially Debi Desisto in Hemet Ca. ABSOLUTELY THE RUDEST PERSON! DO NOT ABSOLUTELY DO NOT RECOMMEND UHAUL IN HEMET CA FOR SURE!

May

Posted by VERY ANGRY

5/29/13 5:24AM

I just had the worst experience with Uhaul EVER! I have been renting trucks with them for 30 years and will NEVER rent one again. I will go to Budget. My mother passed away and Ihad to go move my fathers home. My reservation for the largest uhaul seemed to disappear. Then they don't have one and give the the next smaller size and charged me more! Then I have to come back and rent a trailer as everything wouldn't fit and they give me faulty equipment that can't be driven at night and could not have even cared. I had unloaders in my home town already set to unload the next morning and had to pay them even though I was not there since I COULD NOT DRIVE AT NIGHT. Your customer service is AWFUL!!!!!!!!!

May

Posted by Pissed Off Customer

5/21/13 3:11PM

Moved across the country. When I left I felt every thing was great new changes in my life so excited for the future. Well now the my life is hell. I purchased 4 U Boxes. Was quoted one price get to Arizona and of course the price is now different. Was told I should have liked in on that price well duh that's what I thought I did. Called and called again never was able to talk to supervisors was told someone would call me in 48 hours no response. Called The Corporate office what a freaking waste. So here's the run down money drafted with no approval, promised shipment would be here, still no household goods. Could be another 10 days, and by the way you have to pay another cost to have goods delivered to your house on top of the money you have already paid. But hey lady you are nobody one customer not coming back no biggie we still have millions more, and by the way Have a Great Day. I will find justice some how some way. UHaul are crooks and liars. Mommy Daddy why are sleeping on the floor. Nobody has answers. Thanks Uhaul.

May

Posted by UNHAPPYCustomer

5/19/13 1:21PM

We dropped our van off for a hitch in Arvada, CO - 6275 Wadsworth Bypas- Finding on pick up - they broke our tail light and drained our battery!! Whatever they did on installation continues to short our battery- on returning to have the hitch removed -Manager Dawn would NOT talk to us.Deanne Holland, Staff, was yelling at us- trying to humiliate us in the store. We had to file with their insurance! They would not even call to make their own claim. TERRIBLE SERVICE _ TERRIBLE EXPERIENCE - will never use UHAUL again and will see about proceeds for small claims court.

Mar

Posted by ks0739

3/26/13 10:32AM

I rented a truck from the Morse Rd. location in Columbus, Ohio. When I picked the truck up I was told a "hold" would be placed on my debit card in the amount of the estimated amount for the rental, which would have been fine IF it was actually a "hold" only. When we returned the truck we paid in cash and they were to release the hold. However it was never a "hold", they actually debited my account which caused me to overdraft. Every single person I talked to within the Uhaul organization, including the cooperate office was very rude and argumentative. I got no where with Uhaul, I have submitted a dispute of the charge with my bank as well as a request with Uhaul Corporate Office to reimburse me for overdraft fee's.We'll see what happens......

Mar

Posted by Anonymous

3/21/13 5:38PM

I have been a U-Haul dealer since 1992. This week a regional or district manager has asked my employee of 21 years with storage rental and u-haul rental experience to apply for a job in our area where they are locating one of their "big" stores. How unprofessional can one be to hire my trained employee away from me????? Hire your own people and train them the way I did. As a small business I can't offer all the perks a big corp. can but he has been treated well over the years. Now I need to rethink if I still even want to be a u-haul dealer. Probably not with such low scruples. I am looking into the legal aspect of the circumstances to ascertain if filing a lawsuit is justified.

Nov

Posted by eyewitness

11/30/12 6:52AM

i just bought $86666. worth of axels and frames from uhaul and after they got my money now refuse to sell me the axels for the frames,as agreed ,, as per there craisglist advertisement and emails with pricing and samples to me now i want all my money back bait and switch , lets sell the goods and drop the ball about supplying buyer with the rest of the parts what a rip off

Oct

Posted by Anonymous

10/24/12 11:06AM

I recently rented 3 storage unit's with your Nile's Ill location . So far , I've had $107.77 drawn off my debt card for no apparent reason ( my bank got the money back )....I was told payment's VIA money order were OK ...Now am being sent late notice's .. I called and NOW HE say's NO , we don't accept money order's...I must now drive a total of 180 mile's to pick up the UNCASHED money order , that's been sitting there for a MONTH , drive back to my bank to cash it , then back to repay the bill...
I will tell every person with ear's to never ever use U-Haul

Sep

Posted by Mshorty51274

9/27/12 1:58PM

I allowed my children to use my bank card for a uhaul truck because i was told , after i expressed great concern , that the card would not be charged unless the truck was not turned in on time. Probably, needless to say but it was charged causing me to overdraft. I called corporate number and was told that they are sorry that i was misinformed and that after my kids pay cash that they will refund my money 3-5 business days. I asked to speak with someone higher up.. was told they left already, when I mentioned the time it was (3 in the afternoon) I was then told very rudely that they can leave whenever they want. Very nice for return business I should say. Guess

Sep

Posted by Brahms

9/27/12 12:50PM

I closed my storage space. My automatic payment was reversed because I left the space on the 15th. I got a written receipt the same day I closed specifying that the space has been closed and to CANCEL my automatic payment. Three days later was charged once again and nobody is returning my calls. I've been trying to contact the storage manager several times and my calls are being ignored. I contacted my bank and they informed me that U-Haul never cancelled the automatic deduction from my bank account. They are starting an investigation.

Aug

Posted by Dissatisfied

8/15/12 12:23PM

I called the CORPORATE CUSTOMER SERVICE #. You can't even get the email to anyone to file your own complaint via email. How horrible is that? The company has your email address yet, you can't get any at the corporate office. It seems customer service isn't a priority.

Aug

Posted by Pat

8/4/12 10:41AM

Earlier in the week beging July 30, 2012 ending August 5th 2012 i called your office in Hazleton Pennsylvania to reserve a 14 foot truck for Sunday August 5th 2012. the man that i spoke to took my credit card information including the number, expiration date and 3 numbers on the back. Well today August 4th 2012 i called to see if i could get a smaller truck since a lot of the things to be moved have already been moved. When i called there was no reservation under my name, phone number, or credit card number. We even checked all of my credit cards just in case i used a different one and there was no reservation. now i had to reserve a van which may not be big enough and we may have to make two trips. I do not want to pay for the mistake of your employee. i feel that i should not have to pay for either the cost per mile of 59 cents which the van is going to cost or for the gas that i am suppose to replace before i return the van. I want to hear back from you in the next hour with your decision on this matter. I have used U-Haul before that is why i called this time but after all i have had to go through with calling my credit card companies to make sure that there have been no charges and having two of my credit cards canceled as of today so no charges can be made on them until the new card is issued which will take a week to ten days. i had to keep the one card that i reserved the van on. as i said i want to hear from you within the hour. Patricia McGlynn