Xcel Energy Corporate Office

Xcel Energy corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Xcel Energy, Inc.
414 Nicollet Mall
Minneapolis, MN 55401
United States
Phone: 612-330-5500
Fax: 800-895-2895

Xcel Energy Corporate Office Comments

Posted by ronbrownavnn


On 9/9/2015 I attempted to pay my electric bill with this company. After receiving a bill for payment of $104.08 in the mail, I tried the phone 1st, nowhere on my account was the amount from my notice, it stated a completely different amount. I attempted to make my payment through "Bill Matrix" a third party credir card payment vendor for xcel. My payment was declined, but a authorization was placed on my card for 10 days (placed a hold on my account) Now I don't have the funds to pay my payment because xcel has a hold on my funds. This xcel experience has been THE worst payment experience I have ever had. I am Cisco certified in computers and networking, I work 10-12 hours a day online, this is the worst company as far as ccustomer service goes. I will NEVER utilize "BILL MATRIX" again, It seems that the old go to the grocery store to pay my bill is the only thing that works, as it has for years, no errors, no HOLDS on your debit or credit cards.....Just a payment, they give you a receipt and ONLY CHARGE YOU $1.00 transaction fee. ( BILL MATRIX CHARGES $3.45 per payment....What's happened to AMERICA'S Corporate world...YOU MUST PAY ANOTHER COMPANY TO PAY YET ANOTHER COMPANY XCEL >>>YOUR PAYMENT SYSTEM SUCKS..I HAD TO SPEND 2 1/2 HOURS ON THE PHONE TO GET THIS STRAIGHTENED OUT,My time. NOW it's going to be another 24 hours till I get my hold released from my debit card. Why is it they instantly can place a "HOLD" for 10 days in an instant but it takes 24 hours to release. Something's wrong people..call your congressman and complain. I'm going to!

Posted by judy


On Wed., Feb. 4th my computer surge protector started on fire in my home, burning my carpeting, fortunately, I was home and unplugged it right away, when my electrician came on Thursday, Feb. 5th he said there was a problem with my xcel energy electrical line and was registering 167 volts instead of 122-124. I contacted xcel to schedule a service technician to come out was told the problem would be resolved by 2 p.m, when called back at 2, was told it would be resolved by 6 p.m., then when called back at 5, what told that xcel had to call out a special crew to repair my line, they were 2 hours away and it would take 1 hour for the repair, therefore, it would be another 2-3 hours. I had spent the entire day waiting at my home for xcel energy to show, I left to go the dinner because I turned off all my electrical power from the main breaker box to prevent an additional fire in my home. of course xcel came while I was gone and tested 2 lines at my meter and said everything was fine. I contacted xcel the next morning, Friday, Fed. 6th and said they needed to send someone out again because there was a problem. When the xcel energy technician finally showed up again on Friday, mid afternoon, he first said that he was on a wild goose chase then, upon speaking with my electrician conducted the proper tests he should have on Thursday when he was here and discovered that my electrical voltage was the highest he has ever read at 200 volts and proceeded to call in a crew to repair the problem. His notes on the order request was not specific as to how urgent my situation was even though I told the xcel energy call center each time I phoned in that their electrical caused a fire and could have burned my house down, subsequently, my furnace, refrigerator, oven/stove, garage door opener, bathroom fan, door bell, 4 surge protectors and other electrical items were damaged due to the excessive voltage and having to be replaced, not to mention the burn hole in my carpeting. I have requested a claim form, which can only be mailed and have tried contacting the claims department but only receive a message and I am unable to talk to a live person to see what I need to do to replace these daily living necessary items. I have had no heat, live in Colorado, which at night temperatures get to the 30s and 40s and find it unacceptable that xcel energy did not acknowledge the severity of my situation and just blew it off! Whom am I to speak with to find out what the process is to get my furnace, refrigerator, oven/range and other items replaced to I can get my life and home back together?

Posted by Anonymous


Excel Energy Are A Bunch Of Crooks.we Paid 80% Of Our Bill Of The Amount Of $1280 And They Called Me And My Wife Low Life Which We Have Recorded And Have Sent The To The Local News Station.we Are Now Looking To File A Lawsuit Against Excel.to All Customers Dont Let These Corporate Jerks Run You Over.stand Up To These Scandals!!!see In Court Very Soon Excel Energy!!!

Posted by Anonymous


I am a builder in Colorado been doing it for years(9). I requested for new resadential service .November 12,2013. The bill came in over $17,000.00. Which was paid march 10, 2014. Still don't have service. It has cost my customer and my small family company thousands of dollars. We have lost most of the profit on this job because of excel. Dropping the ball.

Posted by Anonymous


My thing is this crap happens.I called them they said there is no disconnection notice yet yesterday morning the guy showed up my door here to disconnect the electric with out a notice. He disconnect and I pay that morning so now that hole day plus the next day no reconnect my fridge is leaking and they can't give a answer to when there coming. They sure will disconnect bright and early but to connect they drag there ass wtf.

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