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Original Comment I booked a flight with Expedia.ca then i cancelled it due to family issue the call center agent told me it's a non refundable ticket but it's creditable, however i called after 2 weeks to rebook & damn i spent more than 3 hours over the phone cuz all representatives keep saying no availability since the original flight was a special fare one I asked to deal with a manager they transfered my call to a guy called Leon he's a supervisor @ the escalation department, i beleive he's not Egyptian like the rest of agents . may be he's European & not located in Cairo, Egypt as well. he was so professional & confirmed my flights in 4 minutes then he offered me a 100$ coupon for the long time on hold with the call center agents..oh finally, thanks god & thanks Leon

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