Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Groupon Customer Service is a nightmare. I've been dealing with an issue for OVER A MONTH, nearly two. I purchased two mattresses via Groupon Goods on Nov. 21st - the order listed that I'd be contacted within 10 days for delivery. Over two weeks later, I was in contact with Groupon because I kept trying the warehouse for delivery and they finally got the company to agree to a delivery date. My mom took a half-day off from work, and NO COMPANY - NO PHONE CALL, NO NOTHING. I called Groupon again to complain, and got several emails back and forth with a promise of a redelivery. They did come back, but with ONE MATTRESS. I refused delivery and contacted Groupon again. I was out over 1200 dollars for over a month and received a refund for just one mattress over two weeks ago. Repeated calls and emails and discussions with SEVERAL customer reps still haven't yielded me my full refund. My compensation for all this terrible trouble, interest charged to my account, and aggravation???? 30 Groupon dollars. This is ridiculous. I am considering legal action at this point and vow not to purchase another item from them again.

Feedback

Your Name

Your Email

Verification