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Original Comment Is the worse company I have ever had to deal with. Last year me and my family booked their vacation through Expedia (believing the website description regarding the hotel) when part of my family arrives there the hotel didn't even have air condition and the rooms were we dirty and full of insects. They left and traveled all over Mexico to find a hotel which took 1 day and a half to find another place. We tried to change our reservation at this point but at the time we couldn't because the prices were too high and the customer service person canceled our flight and we couldn't find another flight. So my whole vacation was ruined because of you guys. They redound my hotel and transportation money but not the flight so they gave me a credit which I wrote I have till July 27 to use. I called today July 21 to book another vacation and they are telling me the credit is expired. Is 700$ we are talking about. Not only that I'm trying to explain the issue but the only answer is the exact same sentence. So my credit is gone they are saying was till jun 26. The only reason I'm waiting until now is nothing else but knowing that I have till July 27. I'm like I will wait and get my honey moon vacation package. I feel that no one is working with me or try to help me. Even if they can't try to get my whole money back they can try to discount my vacation now. Not only my vacation got ruined last year but is the same thing is getting ruined this year. It was Expedia fault to begin with to put false info about the hotel last year which cost me and my family vacation to be ruined and is Expedia fault this year to give me false info about the date last year and steal 700$ from me and say That oh that ticket is expired. I'm beyond sad and I don't know how to explain how horrible dealing with this company has been. I need help and no one seems to care. Please if someone cares about a customer in you office to give me a call or at least express some care about a customer which had no vacation last year and may not have one this year. Please help

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