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Original Comment My first Toshiba was great. My second broke and their service department is beyond courteous and totally ignorant. Furthermore, when attempting to speak to a manager I was refused by the customer "service" rep. Calling back to other departments, when asked to be transferred to a manager I was disconnected not once but twice. In attempting to resolve my problem - a broken computer was returned for repair - Toshiba is sending my computer back to me without repairing because the claim they HAD NO ORDER NUMBER. Rather than contacting me either by email or phone, which they have on file, they are simply returning the computer since they couldn't figure out why it was sent in the first place. Thaey ARE sending me a free shipping box. This is the last Toshiba product I will ever buy.

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