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Original Comment I purchased a 55 LEC Toshiba tv from Brandsmart and also purchased an 5 year extended warranty with Brandsmart in September of 2011..Toshiba replaced my original Tv I purchased in March of 2012 (rightfully so because I was still under a 1 year manufacturer warranty)....now its September of 2013 and my tv has stopped working and I need from Toshiba is something staying the replaced/exchanged my tv so that I can use the warranty I paid for.. Shannon - a customer service manager supposedly told me that she sees the notes of my tv being replaced; however she is unable to send those notes to myself or Brandsmart..i spoke to Katie-another customer service manager whom told me that there is no one above her that I could speak to...she was the highest person I could speak to and that yes there is documentation of my tv being exchanged; however they could not send to me or brandsmart....i could not receive any notes nor any documentation showing Toshiba picked up my defective Tv and replaced it with my current tv that is no longer working...Brandsmart still has my warranty on a tv I no longer have because Toshiba exchanged/replaced my tv...as a consumer I do not under how your customer service team can tell me verbally that they replaced/exchanged my tv but can not put in writing this same information so that I can have a brand smart tech come out to service my tv!!! Prior to authorizing the new tv being sent to me, I confirmed with the Toshiba rep that my warranty would be for the new tv....disappointed consumer with Toshiba and Toshiba customer service

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