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Original Comment I have been a Toshiba laptop user since 1985. since the I have upgraded my top of the line unit every two to three years. Currently,I have a Qosmio X505 Laptop that was received by Toshiba's repair depot in Jeffersonville, Indiana for warranty repair on Nov. 6, 2013. During the past five (5) weeks this unit has allegedly been shuffled between three (3) repair sites and still has not been repaired. The "support team" and "escalation department" refuses to communicate in writing confirming the status of my repair. On Nov. 20th, I was told the unit was not repairable and I would receive a new unit or cash compensation because they couldn't find the necessary part. Today, during the 16th telephone call to one of Toshiba's support personnel, I was told the unit was assigned its 3rd escalation reference number and being sent to another depot. when I asked for an e-mail or fax confirmation of the details regarding the current status of my repair, Anna told me "it was against corporate policy to confirm or communicate any contact details in writing". When I asked to speak with her supervisor, she stated "it is against corporate policy to refer any escalation department matters to a more senior person". I HOPE 'SOME DAY SOON" to get my computer back but also surely, this is the last time I will ever buy a Toshiba product.

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