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I am wondering why Toshiba charges $24.95 to have the computer sent back for repairs. It came defective brand new. Charging us to repair a brand new computer is like charging a re-stocking fee to replace a broken item in a store! My suggestion to all of us experiencing problems is to put these complaints on yelp.com to make others aware and to the Better Business Bureau for rectification. I am not happy to have a new computer with 2 things broken, and have to pay MORE for it to be right! And it sounds like then, they still don't get it right! :(


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