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Original Comment My wife flew into San Jose, CA for business and we rented her a car through PayLess. When she arrived at the service desk the agent who barely spoke English immediately started their up-selling tactics and told my wife she can get a much nicer premium car for just $10 more/day. She was told it would have bluetooth, nav, leather, etc. When she got in the car it had no nav, no leather and the check engine light was on. The car had scratches and dings all over the place and had well over 30,000 miles. This thing shouldn't have been on the road. I'm currently going back and forth with the manager, Kevin Cuthbertson (who just told me to stop further correspondence) and he told me to bring the car in and they'll take off the $10/day. Now, with my wife in meetings all day does she really have time in the Bay Area to drive back to the airport b/c of their screw up? NO! Kevin was rude and I will socialize our experience with PayLess until I am satisfied. She was given an unsafe vehicle and God forbid she gets stuck on the side of the road. Shame on Kevin and PayLess Car Rental.

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