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Like so many people on this page, I have had nothing but awesome experiences with Uhaul in the past few years where I have moved a lot. HOWEVER!!!! THAT ALL CHANGED!!!!!<br /> <br /> I needed a 26ft truck for my move this past June. Called my local Uhaul provider to see if they had any. They didn't. They told me to go ahead and do it online, wait 24hrs and then call the number they gave me to dispatch to see where my pick-up would be as I had movers coming that afternoon. Did EXACTLY what they said and was told I could pick my truck up 20mins away from where I work and everything would be great.<br /> <br /> That was on Monday. Thursday get a call from an extremely hateful and rude woman from dispatch saying that I have to drive 2hrs (out of state) to pick up my truck. And that I was given wrong information and that it was my problem.<br /> <br /> So, I was pissed, but needed a truck so I called back to dispatch and was told that since I was picking the truck up out of state, I needed to call an different dispatch. Called that dispatch had a really nice lady on the phone who was going to help me out, took a message to the supervisor and everything.<br /> <br /> Never heard back from Supervisor!! Called back on the day I was driving down to pick up my truck and go the guy on the phone. He was pleasant. Told him my situation how now this truck was going to cost me 2x the amount of money it would due to gas for both trips in the truck and trips in my personal car. He apologized and we spoke. I mentioned if they would give me an AUTO TRANSPORT NOT A DOLLEY. I wouldn't care about towing my car back up. He said that he would do that, gave him the make and model of my vehicle. 97 Infinity QX4. He said it wouldn't be a DOLLEY.<br /> <br /> Got down there and there is a Dolley hooked to the back of the truck. I asked the older people if this would work on my car as I have been told before by Uhaul that it wouldn't. I got them to help me load it. My wheel base was too large for the Dolley, asked them if that would be an issue, they said it wouldn't. I put it in neutral and the 4wheel drive in Neutral. Again, asked them if I needed to do anything else for the vehicle. They said NO!!!!! I am not a mechanic, I don't even change my own oil. I can change a tire and put gas in my car and drive. THAT's IT!!!!!!<br /> <br /> I drive back up to my office where I'm going to drop my car and the dolley off so I can meet movers, get out of the truck and notice under the dolley there is grey goop. Thought to myself, crap ran over a can of caulk in the parking lot. Looking at my car, I notice that the left tire net is off and laying on the side, that concerned me. So, I finished unhooking my car, got in it, started it up, put it in reverse, and the car wont move. So, I get out and look again under the car and I'm missing my entire axle from the passenger front tire. Now, I'm freaking out!!! My car was fine, now I can't even drive it. Good thing I had the insurance!!!<br /> <br /> Long story short, I get it to the mechanic and the transmission is fried and the axle is destroyed. So, I contact Uhaul. Numerous phone calls, and no call backs. Finally get a hold of their insurance company and they say I'm SOL. Its my fault. I should be a mechanic. Everyone who uses their company needs to know everything about a car and that they will not help get my car fixed. <br /> <br /> I work for a large company. I deal with customer's and high end electronics on a daily basis. Uhaul is a joke!!! The company does not care about anyone and now they wont even take a call or return one. <br /> <br /> I'm getting a letter together to an attorney and posting this on Google, yahoo, yelp, you name it I'm posting it. My comment is if anyone else has a problem let's put it to them. They need to know that not only do they have HORRIBLE customer service. But they don't care about us. They have Managers who make A LOT OF MONEY who don't care what happens to the people who pay to use their service and don't care about keeping customer's happy.<br /> <br /> Sorry for the rant. Just pissed as hell!!!


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