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Original Comment Good Morning, <br /> <br /> I am writing this because I am having serious issues with your company and representatives on the phone. I am a member of Cheaptickets and use your company to book most of my flights. However, I received horrible customer service from multiple service representatives including Ann, 031353, Claudia, MAU and Wayland 326006. Due to the lack of customer service it is likely that I will NEVER use your company again.<br /> <br /> My flight to Athens Greece for my honeymoon was changed and confirmed automatically on Jan 20th, 2015 without my consent. I received a confirmation saying that I was automatically rebooked on the new flight leaving six hours (original flight left at 1635, new flight left at 0955) earlier then my original confirmed flight. I called cheap tickets, Jet blue and British Airways. British Airways informed me that they can not refund the ticket because Cheaptickets had already rebooked me on the 0955 flight. I informed them that this was done WITHOUT my consent and they told me that is a fault of the Cheaptickets company and Cheaptickets owes me the refund. I called Cheaptickets on Jan 20 AFTER receiving my confirmation email for the confirmed ticket to try and rebook the ticket to a different time. The agent told me that there were no other flights that fit my timeline and offered me a refund. I told her I needed to talk to my husband and I would call back tomorrow. At NO time did she say, the refund is only valid today. I just want to refund my money since Cheaptickets automatically rebooked me on a flight WITHOUT my consent. I have been on the phone with your agents for multiple hours in the past week and would like to get this solved because these are my honeymoon tickets and I cannot make the 0955 flight. I would like to get a full refund for both passengers because at no time was I consented nor did I request the time change. <br /> <br /> <br /> Thank you for your help and I look forward to hearing from you.

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