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Original Comment On Wed., Feb. 4th my computer surge protector started on fire in my home, burning my carpeting, fortunately, I was home and unplugged it right away, when my electrician came on Thursday, Feb. 5th he said there was a problem with my xcel energy electrical line and was registering 167 volts instead of 122-124. I contacted xcel to schedule a service technician to come out was told the problem would be resolved by 2 p.m, when called back at 2, was told it would be resolved by 6 p.m., then when called back at 5, what told that xcel had to call out a special crew to repair my line, they were 2 hours away and it would take 1 hour for the repair, therefore, it would be another 2-3 hours. I had spent the entire day waiting at my home for xcel energy to show, I left to go the dinner because I turned off all my electrical power from the main breaker box to prevent an additional fire in my home. of course xcel came while I was gone and tested 2 lines at my meter and said everything was fine. I contacted xcel the next morning, Friday, Fed. 6th and said they needed to send someone out again because there was a problem. When the xcel energy technician finally showed up again on Friday, mid afternoon, he first said that he was on a wild goose chase then, upon speaking with my electrician conducted the proper tests he should have on Thursday when he was here and discovered that my electrical voltage was the highest he has ever read at 200 volts and proceeded to call in a crew to repair the problem. His notes on the order request was not specific as to how urgent my situation was even though I told the xcel energy call center each time I phoned in that their electrical caused a fire and could have burned my house down, subsequently, my furnace, refrigerator, oven/stove, garage door opener, bathroom fan, door bell, 4 surge protectors and other electrical items were damaged due to the excessive voltage and having to be replaced, not to mention the burn hole in my carpeting. I have requested a claim form, which can only be mailed and have tried contacting the claims department but only receive a message and I am unable to talk to a live person to see what I need to do to replace these daily living necessary items. I have had no heat, live in Colorado, which at night temperatures get to the 30s and 40s and find it unacceptable that xcel energy did not acknowledge the severity of my situation and just blew it off! Whom am I to speak with to find out what the process is to get my furnace, refrigerator, oven/range and other items replaced to I can get my life and home back together?

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