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Original Comment HORRIBLE SERVICE AFTER THE SALE. Purchased a bowflex max trainer and was broke down within 6-7 weeks. They would not send out a tech and tried to diagnose over the phone. Then lied to me, saying a part was on back order. Called again and they said they had the part. Called again and ask about the parts because they only had sent confirmation for one or two them. I was told that they probably were coming from different warehouses. ANOTHER LIE. Sent me 3 parts from the same warehouse and shipped them all separately and on different dates. Called to set appointment for tech to come and was told it could take 10 business days to send one out. Tech shows up today and guess what.........it still doesn't work. Now they tell me these are in such demand that the parts are on back order and estimated 30-45 day wait which is the same waiting period if you purchase one today. REALLY, its been over a month now. I asked them why do I have to wait the same as new purchase. They said that they have no control over orders. So I asked them to intercept one when it came in. Once again, they don't have control over that. Who in their right mind would believe that if they are shipping new orders on daily or weekly basis that someone could not get the part that is needed. ABSOLUTELY UNBELIEVABLE. If I decide to wait this out, then that machine will have been broken down for 2 1/2 months. Asked them why are they putting new orders in front of current customers who have not been able to use their own machines for a month. They said they weren't doing that. Then why will it take me the same length of time to get my part as it does if someone ordered a new machine today. DEAD SILENCE. Appears all that they care about is making a sale. So pathetic.............I will never buy anything from them again

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