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Below is the email trail on a complaint we had with a recent Payless car rental. Their response basically tells us to rent from another company. No problem, and we will encourage anyone considering using Payless car rental as a vendor to stay clear of Payless and their bad business practices.<br /> <br /> Location:<br /> Indianapolis, IN (C) - IND <br /> <br /> Create Date:<br /> 04/26/2015 9:30 am <br /> <br /> <br /> Name:<br /> Billie Kinnett <br /> <br /> Subject: Extra fees for out of state use<br /> <br /> <br /> Message Posted Successfully<br /> <br /> <br /> Ticket Thread <br /> <br /> <br /> Sun, Apr 26 2015 9:30am<br /> <br /> We recently rented a car for 4/14/15 - 4/19/15 and were informed there is an extra per day charge for using the rental car in another state. I have rented cars many times in the past and have never been charged this extra fee and strongly disagree with this policy and question the term unlimited mileage if we are charged for traveling to another state. Any vehicle insurance coverage is honored in any state so I am questioning the reasoning behind the out of state charge.<br /> <br /> Thank you, Billie Kinnett <br /> <br /> <br /> Wed, May 6 2015 7:21am<br /> <br /> What is the status of my complaint? Billie Kinnett <br /> <br /> <br /> Fri, May 8 2015 4:25pm - Heather - Payless Executive Desk<br /> <br /> Billie, <br /> <br /> We appreciate your interest into the reasoning behind our policies. <br /> <br /> Unfortunately this is not information that is available to provide for you as the decision to have a policy is not provided with the policy. The only thing to advise you would be what the policy is. If your needs are in direct conflict with one of our policy's, we unfortunately would encourage you to rent from a company that more accurately fits your needs. <br /> <br /> Thank you for your time, <br /> <br /> Heather <br /> Payless Executive Desk <br /> <br /> <br /> Fri, May 8 2015 6:56pm<br /> <br /> Your response is confusing to say the least, but we will most definitely take your advice to do business with another vendor. We will also contact Payless Corporate Headquarters with your surprising advice to a disappointing conclusion on this matter. Billie Kinnett <br /> <br /> <br /> <br /> Message Posted Successfully


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