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Original Comment I purchased my first Toshiba laptop and I can guarantee it will be my last. I had problem with the hinges closing from the beginning and just thought it was because they were covered which I had never had before. My monitor started separating just slightly and it was becoming harder to close so, I took it to Staples and talked to their computer person and they said that Toshiba had some problems with the covered hinges so to call the repair department and they gave me the number. That was on June 5th. I STILL don't have my computer and was told that I had '2nd generation' damage that was going to cost me $144 to fix. I said why? if there had been no '1st generation' damage then there would be no 2nd. I was told it was because I 'used it after I discovered a problem" I can not get anyone at Toshiba to help me and do not know how to get ahold of someone in the corporate office. Their customer service is awful.

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