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Original Comment On 9/9/2015 I attempted to pay my electric bill with this company. After receiving a bill for payment of $104.08 in the mail, I tried the phone 1st, nowhere on my account was the amount from my notice, it stated a completely different amount. I attempted to make my payment through "Bill Matrix" a third party credir card payment vendor for xcel. My payment was declined, but a authorization was placed on my card for 10 days (placed a hold on my account) Now I don't have the funds to pay my payment because xcel has a hold on my funds. This xcel experience has been THE worst payment experience I have ever had. I am Cisco certified in computers and networking, I work 10-12 hours a day online, this is the worst company as far as ccustomer service goes. I will NEVER utilize "BILL MATRIX" again, It seems that the old go to the grocery store to pay my bill is the only thing that works, as it has for years, no errors, no HOLDS on your debit or credit cards.....Just a payment, they give you a receipt and ONLY CHARGE YOU $1.00 transaction fee. ( BILL MATRIX CHARGES $3.45 per payment....What's happened to AMERICA'S Corporate world...YOU MUST PAY ANOTHER COMPANY TO PAY YET ANOTHER COMPANY XCEL >>>YOUR PAYMENT SYSTEM SUCKS..I HAD TO SPEND 2 1/2 HOURS ON THE PHONE TO GET THIS STRAIGHTENED OUT,My time. NOW it's going to be another 24 hours till I get my hold released from my debit card. Why is it they instantly can place a "HOLD" for 10 days in an instant but it takes 24 hours to release. Something's wrong people..call your congressman and complain. I'm going to!

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