Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I rent cars often, and usually go with the other guys. Payless came up with a very competitive rate for a standard suv @ $29 and change a day + applicable fees and taxes, so I gave them a try. Total online reservation came to $163 and change with all their little fees and taxes.. When I get to the counter to pick up the vehicle the rep asks if everything went ok. I let him know I initially wanted a mini van, but when I priced earlier in the week they were at around $35+ a day and made the giant mistake of not booking at that time. I let him know, when I re ran my search, his company for the SUV was the next best thing and that I could not find the vans at the pricing I had earlier in the week.. At this time he pointed at a sign that said &quot;50% off of select upgrades&quot; on their counter. He also saw I had my ID and my AMEX card out and said, &quot; between the 50% off, and your amex card, I can get you to around $30 to $31 a day for the mini van&quot; I was Floored at what incredible customer service this guy was providing. He then hands me a reciept with a total estimated charges of $416.93. I said thats not $30-$31 a day... he says dont worry sir, your getting half of that back, and again points to his &quot;50% off&quot; sign. <br /> <br /> Today when I returned the vehicle, they give me a final reciept of $ 354, which reflected a &quot;fuel&quot; refund because I brought the van back with a full tank of gas. <br /> <br /> Sour right?<br /> <br /> Heres where it gets super sour. I requested to speak to a manager, but had to wait over half an hour, becuase Mrs. Shea was helping TWO OTHER highly disapointed customers. By the time she got to me she was very irritated, and visibly upset. I got the wrath of that. To the point where im trying to explain how we were mislead and charged a significant amount of money more than my original reservation and she's threatening to call security if I did not leave her kiosk. Did I mention my 9 year old daughter was with me and had to witness the condescending and unproffesional tone this &quot;manager&quot; took with a very disatisfied customer? <br /> <br /> I now have to wait up to 48 hours for her to review the video and audio recording of the misleading,malicious, and preditory conversation with their employee( I dont remember signing a waiver letting them know its ok to record my coversation for the sake of monitoring, and to use to see if im telling the truth, but kinda glad they did this without my conscent or their wouldnt be a record of the convo). I believe based on the tactics used, it is safe to assume that their employees recieve some type of incentive for upgrading your intital reservation. I cant come to any other logical explination as to why someone would LIE THROUGH THEIR TEETH to get me to upgrade the vehicle. <br /> <br /> I have also notified the better business bureau, and will also be notifying any and all regulatory agencies who regulate this terrible company. <br /> <br /> Consumers BEWARE!!!!!!!!! PAY THE EXTRA COUPLE OF DOLLARS AND GO WITH THEIR COMPETITORS. THIS PLACE IS LAUGHABLE....AT BEST.

Feedback

Your Name

Your Email

Verification