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I have contacted Anthem many times. I was double charged by a Dr. office. for months. They charged me out of pocket and charged my insurance. After calling Anthem customer service AGAIN, I received an email about a survey and I told them what was going on and how I never get anywhere with the office or my insurance. I received a call back from Anthem's Carla Cornman. I faxed her all the receipts from 2018. She said she would do an audit and contact me in a week. I NEVER heard back from her. I have left MANY voicemails and no response. Anthem has terrible customer service.


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