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Original Comment I bought a 75" QLED 80R TV during the end of year promotion. It arrived defective and I contacted customer support immediately. A return ticket with shipping label was processed that day. I was told that the model was not in stock and they couldn't say when it would be available. I told them I would look at their other TVs and pick one that was available. When Fedex twice didn't show to pick up the TV to be returned, I called Customer service again and was assured that I would be allowed to buy different model at the end of year price even though the promotion had ended and prices had increased. When I called to buy the new model TV, I was told they would not honor what I had been told, but only price match the original model, which is still not in stock and no way to know when it would be! I know that they were able to verify my prior calls as the calls are recorded. It is very inappropriate to lie to your customer who must take the word of the customer support rep spoken with. Honor the promise made and stop delaying the chance to have my TV in place now. I am looking to buy a model that is almost as expensive as the original purchase, not a lower level item.

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