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Original Comment I booked a hotel room through Travelocity.com. I got a confirmation from Travelocity the same day. On the day I was to stay at the property, I received an email from Travelocity confirming the hotel. When I arrived at the Hawthorn Suites by Wyndham Oak Creek, Milwaukee, Wi I was told that the reservation was cancelled. I had paid Travelocity for the room for two nights and had nowhere to stay. When calling Travelocity I had a 45 minute wait to speak to an agent who transferred me to "re-booking" and left me on hold for one hour and then disconnected. I had this happen twice Friday evening(July 23fd) We ended up sleeping in a friend's basement. On Saturday I called Travelocity again and after a 45 minute wait was told "We are very sorry this happened", and was going be transferred to "re-booking" again. This kind of service is applorable. Is this the kind of company Travelocity is? And, if this your norm, then how is it that you are still in business? Back in the day I could have voiced a complaint with the BBB. I feel Travelocity owes me more than an "I'm sorry this happened". I feel angry that Travelocity did not provide the service promised. I spent hours trying to get the problem resolved, which should never have happened.

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