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Original Comment With a credit from Cheaptickets.com, I booked roundtrip ticket for my sister and I July 2021 for Porta Vallarta, Mexico for March 15, 2022. When I checked the flight three weeks ago, Cheap Tickets replaced the ticket with a previous trip that was cancelled. It took me several hours on the phone for them to correct this error. They sent me a paper confirmation restoring my original March 15th trip. American Airlines also had the corrected itinerary on their website.<br /> When we arrived at the airport on Tuesday (3/15) and tried to check-in, American Airlines had no record of this itinerary. Cheap tickets processed the ticket but never transferred the information to the airline.<br /> I was on the line with them for two hours at the airport. We missed our flight and several others we could have taken. Each time someone came online, we had to wait about 30-40 minutes for them to return with a response. I even tried to book a flight for Wednesday, March 16th, to no avail. Each time I tried to book another flight, it took CheapTickets too long to confirm the ticket with their Ticketing Department and the flights departed without us. Finally, CheapTickets suggested that I purchase new tickets and then call them to discuss a credit or refund, to which I refused. We did not get to go to Mexico. Cheap Tickets said they would investigate to see if error was caused on their end, and I would get an email indicating if I am getting a credit. Currently waiting for their reponse. This has been the worst travel experience I have ever had in all my years of travel.

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