Alfa Romeo Corporate Office

Alfa Romeo corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Alfa Romeo Automobiles S.p.A.
Fiat Group Automobiles S.p.A.
Corso Glovanni Agnelli
200
Torino, 10135
Italy

Alfa Romeo Corporate Office Comments

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07
Mar

Posted by Filippova


3/7/23 2:48PM

Hi.
I have a horrible experience with my Alfa Romeo Julia since I got it in December 2020 in Westbury NY.
-it had manufacturing issues with breaks
- it had an engine issue from beginning
It took them 2 years to figure out what is going, and only when I just push them to replace it. They so a lick just then.
For 2 years I was paying for luxury car, while I drove cheap dirty rentals. My car was in service for about 6 months out of 2 years.
All case managers ( except one lady and one guy Eric) were very rude.
When I asked then for a full service till the end of the lease, they told me that do not do it, when I asked for refund for months of torching , they said they can not do it, they just told me that I should be happy that they fixed it.
But 2 YEARSSS, isn't crazy? I had to take many days of my work, drive back and fourth, my adviser never call back to customers, have to idea WHY, I need to spend a lot of time on phone .
Never had any issues with any of my cars, had bmws for 15 years- 0 problem!
I'm trying to reach a had quarter office to see if they can resolve this issue, or I will need to file lawsuits again company
I hope u will be able to help and prove that service.
Appreciate your time
Yelena Filippova

23
Sep

Posted by Anonymous


9/23/21 3:50PM

My alfa has been in the shop 3 times in 6 months since i bought the car.....now its back in the shop for misfire in cylinders for a month this is ridiculous.my service guy is still waiting on alfa regional mgr to contact them because star is trying not to cover my warranty ive even got alfa care involved. alfa has the worst commutation! Im going to get my lawyer involved at this point if this dose not get resolved

18
Aug

Posted by Has made my decision to go back


8/18/21 11:54AM

As an owner of three Alfa stereos, one Maserati SUV all 2019's I could tell you worth complete honesty how wonderful these cars are. But I can also touch base with you on how poorly unprofessional and on knowledgeable most of your dealership represent your product. The experience I had at Newport alfa Has made my decision to go back to Mercedes-Benz. Dishonesty in total lack of knowledge it's not a back up for a prestigious Italian vehicle.

29
Jul

Posted by Serban Iliescu


7/29/21 2:38AM

Dear all,

I would like to draw your attention on the following unpleasant situation:

My strong believe is that I was cheated by the Auto Italia Impex SRL ) as for 7 months (December to July ) I have been told that they will remediate my problem and even asked for money (which I paid since December) but did not remediate; furthermore I was assured by the Director that if I make an official request - he will get it approved. However, this did not happened.

I want to claim practically 2 situations:

A. - one related to ethics and I dare to say even fraud if I was not insistent enough and threatening that I will sue them, I could have lost my money paid on 15th December to Oliviu Hrab. Not clear to me how a situation like this can occur in such a big company which treasures their image.


B- the particular situation related to extension of guarantee for the car Alfa Romeo Stelvio, ZARFAHLN2H7B64293 for which I kindly ask your opinion also. Please see detail on the translation of the official letter send to Auto Italia Impex SRL in July- after 7 month of being assured that there is no problem on resolving this.


Please see below the details and proof of my saying for point A.

In December I discussed with Oliviu Hrab who asked me for money to remediate put the car in the guarantee due to the particular situation. (I can provide bank transfer proof )

Since December many discussions and phone calls and physical visits took place from my side with Oliviu Hrab; but without any clear result, just being delayed. ( I can provide proof for the many sms and conversations, even for the physical visits- witnesses)

In June he did no longer answer the phone and his colleagues told me he does not work there and they do not know where he is. So, I decided to talk to his senior , namely Marius Geama, on 14th June , who seemed surprised by the story, he confirmed that the person still works in the company, he also seemed surprised by the 2 service books (one additional made by this guy). He looked to me reasonable and told me that he will take it over and it will be resolved; however - this did not happen either; however I finally received an official negative answer on 14th July .

I could not imagine that such situation can appear in such a big company. So, in conclusion my question is if this is the normal way of dealing with your customers and what should I do next?






Please find below the official request with some meaningful details:

Translation:






To the Auto Italia Impex SRL Director


According to the verbal discussion, I would like to mention also the situations previously described: The car Alfa Romeo Stelvio, ZARFAHLN2H7B64293, having a garuantee of 07/2022 - considering the pandemic situation and the state of emergency made the revision on 31.07.2020. I mention that the date when the revision should have taken place is March 2020. period in which in Romania was Force majeure.

I emphasize that the number of km was 12000km, so the limit of 15000km mentioned in the guarantee was not exceeded as for the period March to July was not moved at all.

Considering the pandemic situation considered as Force Majeure by many companies and the Emergency Situation declared in Romania in the same period, I kinldy ask you to agree on keeping the guarantee for the car Alfa Romeo Stelvio, serie sasiu ZARFAHLN2H7B64293 as initially stated.

26
Jul

Posted by bayouchix


7/26/21 10:22AM

I purchased a 2020 Giulia new from NOrthside Imports in Houston, TX August 2020. I traded my 2018 Giulia, which I loved, no issues and all of the service was done at Northside. Due to Covid I lost my job and I moved home to Louisiana. The nearest dealership is in Shreveport, Gregg Orr. This car has shut down during my drive 4 times now. Each time I have to have it sent to the nearest dealer Gregg Orr. I have pleaded with Alfa care to take my car to Houston to get proper diagnosstics. Each time the dealer never calls me to communicate the issue, when it is ready, how long they expect, if I need a loaner car...NOTHING! Alfa care jumps in and communicates with me. Thsi time I picked up my car around 230pm on Friday 23July. I was meeting a friend in Austin and drove from Shreveport to Austin...maybe 200 miles. I am in Austin traffic on Barton Springs an 1rst street...this is a busy area of downtown on the weekend. The car shuts down yet again. Now I have to go through this pain staking towing process with Roadside assistance...a bunch of incompetent people. It took 3 tow companies before being towed, from 930ish to 2ish in the morning. This is now my second horrible tow experience in a month. I want someone from
Alfa Corporate to call me, done with the BS.

12
Feb

Posted by Baker Buick GMC Cadillac in Char


2/12/20 6:37AM

I agreed to purchase a Alfa Romeo Stelvio from Baker Buick GMC Cadillac in Charleston South Carolina. The sales manager (Paul Streaman) and salesman ( Noah Prine) entered into a written and verbal contract with to purchase the vehicle and the day it was to be delivered, it was sold. I was having the vehicle transported to another city (at my expense) and I was told to get insurance on the vehicle. I was told the day it would be delivered and they would receive a check and sign paperwork. This was false information, they lied and the vehicle was sold same morning it was to be delivered. They scammed me out of money to have the vehicle insured. They refuse to honor our agreement.

27
Jan

Posted by Anonymous


1/27/20 11:26AM

I bought an Alfa 6 mos ago from Danbury Alfa in Connecticut USA. I think it is a good idea to check into this dealership and how awful they are. Look at the reviews. I can't believe the customer service and the lack of ability to fix my car. I buy a new car every year. This one is surely my favorite!I l
Unfortunately, because of this dealership, I have to move onto a different car that gives prestige service, not service where I have to work harder to fix the issue with my car!

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