Purchased a life time membership 20 years ago.Now they tell me its no good because Ballys sold out to 24 Hour Fitness so I have to pay alot more money for a facility that is not very clean.Rarely are the swimming pool steam room sauna and whirlpool.Usually one or two of them dont work.
My wife is a Special Ed. teacher and I'm a custodian making $12.00 an hour. We went yo Bally's in the Bay Area to take advantage of the $9.99 a month no contract cancel anytime special. We talked to the manager John who told us the special was really a very restricted program that offered nothing but the basics and would cost us $250.00 just to sign up.
While I was in the bathroom, he called in 3 of hours "steroid" posse who pressured my wife into signing up for 4 PersonalTraining sessions per month at $120.00 per month on a recurring contract. When I got back, they explained that it was a"one time" deal that could be cancelled at any time.
This contract was signed in Dec., I finally saw the withdrawls on our bank account and we are out $ 400.00+ in 2 1/2 months. When I complained John not only insulted my wife by telling her to "read the fine print next time", he also offered to rework the charges if we signed up and paid for an entire year in advance.
We are cancelling both contracts immediately, but unfortunately it has to be done by mailing the cancellation forms to the state of Washington which will guarantee that it won't cancel until AFTER the next billing period. This company is run by crooks, employs and trains crooks and scam artists who take advantage of people who want to be healthy.
This my wife's second try at Bally's after they overcharged her by $2,000 and threatened to report her to the credit agency if she didn't pay. We finally got them to admit their error and send a correction to the credit agencies. I only need 1 go around with these bozos and that's one too many for my taste.
Bally Total is a freaking scam artist. they wont even allow you to cancel your membership if you don't have a valid medical reason or don't live withing 25 miles. Its BS and by far the worst gym to ever be apart. they need to stop ripping people off of there money and BS contracts!!! I Would never recommend this Gym to anyone its a disgusting place!
TO:President of the company
I was used to be Bally Total fitness member, however, my Identify and home address had been stolen by one of your employees in below Location, My home address info.has been illegally given by your employee to the third party who has same last name with me, and added as referred person without by authorization.Since then,My annual charges has been increased.And $99.00/annual promotion has been sent to the third party person which I don't even know. The third party person's promotion letters have been sent to my home address over a year now, the promotion should be addressed to me instread of this unknown person.(my name is JING XIE)(the Uknown person is BOWEN XIE)I have been contacting below location terminal manager,he has not resolved this issue till now.This means,The promotion letter will always indicate the unknown persons' name incorrectly and will always sent to my home address.
Solution:
1)My previous member I need your company's attention to investigate this issue and fix it on the promotion letter in order for me to join the club as $99.00 per year.
2)The unknown person's name (BOWEN XIE)should be compeltely removed from my home address and your system, I do not know him,and need to know which employee gave my home address to this unknown person under his name and input into. the system.
3)I need someone to fix the issue and send me promotion letter under my member and correct name(JING XIE)
4)BELOW TERMINAL is fully aware of the issue,knew was your intenral mistake, however, just no one helped me fix it.
5)In addition, no live person in customer service can help me out. Costa Rica rep. is nasty and not helpful.
I don't want to complain this to commsummer company to do the furher investigation, hope your company can resolve it internally.
Location: below is the location illegally used my home address to the unknown person.
Long Island Expressway, just next to the Cross Island Parkway. The club is very much in demand. ...
I have been Bally Fitness a loyal member for 20 years since 1993. I was always able to renew my membership for 3 years with 2 times a week session: I can't come to gym more than twice a week. This year in October my renewal was coming due and I called Bally's to renew it again for 3 years. I was told by the customer service representative that they already review it for 1 year unlimited, which I don't do ever, without my authorization and when I asked for 3 years 2 times a week, they said it cant be done. I'm very disappointed on your recent policy regarding people who are not able to come to the gym more than 2 times a week. There is some kind of discrimination against customers who want only 2 days a week membership since you allow 3 years renewal for 7 days a week. Also, there is no consideration for your customers loyalty and Gold Premium Membership that I purchase 20 years ago.
As of now I cancelled the electronic payment because you don't ask your customers before they renew your membership, HIWinstead you choose for them. I would like some kind of response from someone why make a decision at the Corporate Office so I will decide whether or not to continue at Bally.
Thank you.
Here is a good one; I have been a Bally's member since 1998. From my home I need to take three subways ("C" to "J" to "E") which takes and hour plus in each direction so I tend to go to location nearest my job (45 East 55th Street NY, NY). I do not go every day and there have been times where it was a month between visits.
I recently went to the location near my job only to be informed that that particular location is now a Bally's Sports Club and in order to continue going there I need to upgrade my membership to $450.00+. When I questioned what made that location a sports club I was told they upgraded the location.
I was given a "courtesy pass" for that day however I would have to upgrade to the much more membership in order to continue using that location. The interesting part of this was when I entered the gym, everything was the same! There were no upgrades; same equipment, same floors, same walls, nothing changed!
I spoke to the locations manager who informed me that due to the rental rates and cost of doing business in Manhattan, all the clubs became sports clubs and the fees increased accordingly. It is the cost of doing business in Manhattan. When I asked about all those members living in Manhattan, who cannot afford the increase, because not all people living in Manhattan are wealthy, what do they do? His answer, "I do not know."
I tried calling the customer service number, to no avail. They kept reiterating and pushing the upgrade which I cannot afford so I decided to call the corporate location, which just like calling the customer service number, to no avail. You cannot get a person on the line unless you want to speak to payroll.
So, I have decided they have received enough money from me as I am cancelling my membership and those in Manhattan need to take a stand and let Bally's know they will not be screwed because Bally's became greedy. I guess we could all call Seven on Your Side or Help Me Howard.
Oh yeah, when I asked Mr. Bankhead why Bally's never informed their members they were changing the Manhattan clubs, he stated, "They did inform those who bought their memberships in Manhattan. You opened your membership in another town so you would not be informed." "Even though I use this location the most?" "Yes." So, if you opened your membership in California and move to a new location, Bally's does not inform you of any changes to your "new" local club. He odd thing about this comment is they have our email addresses, what does it cost to send a mass email? NOTHING!
I have been with Ballys for years last year I decided to pay for the whole year I was told there was no contract and when my year is up that's it, low and behold today I call to restart a membership with them and they tell me in order to do month to month I need to pay from April until August! Why in the heck would I pay for months I did not use especially if I was under no contract? I was told because I did not cancel my membership this is why I have to pay from April! This is crazy I had no obligations to cancel anything hence no contract! This is not the first time ballys burned me when I was 17 I was told to sign up for a free week at the gym then I was screamed at for 2 hours in a room about being fat with my friend long story short my friend ended up signing a contract and I was suppose to get mines free, I never went back to that gym and is still fighting this on my credit report, most recently I was changing from just getting out the shower in the locker room and a male worker walked into the locker room unannounced I almost slipped trying to shield myself the female worker response was it closing so that's why he did that!
I bought a Buy 2 Years Get 1 Free Year in August 2011 at the Culver City, CA Bally's Total Fitness. Two months later the gym was sold to La Fitness. I submitted the paperwork for the voucher for the free year, in November 2011, but Bally's never sent it. It has been a hellish ordeal to get this voucher and I will likely have to file a claim through small claims court.
I am a service member, I joined Bally Total Fitness a year before joining. I joined in 08 during a 60 day promise trial membership. I was unsatisfied with the gym and followed the protocol of going 17 times, orientation, and wrote a detailed letter to the office within 10 days of my 60 day mark. They sent the letter back, and charged me for the entire year, which is currently a 1400 dollar blemish on my credit. I had moved away from the address and never received the letter back, but I got it from the current resident. I'm taking legal action which I recommend all of us here on the comment board do. Bally Total Fitness is a scam/fraud!!
I sent a cancellation letter back in 2005, and to dat my membership has not been cancelled. There in no one you can speak too, you have to send a letter. Well since 2005 I have sent about 10 letters and you are still charging me every month. I will take leagal action if this is not resolved ASAP. Sending another letter today. Shame on you Michal Sheehan CEO of Bally Total Fitness. You are just as Corrupt as any CEO.
I did not think one way or the other until after I tried to reach Ballys for two days finally after reaching them being on hold for a hour and hearing their recording over and over their tactic hoping people will hang up. Their customer service is horrible and I would encourage anyone they can do so much better with 24 hours.
Poor customer service, aggregating and you have to jump through hoops to. Get what you need. Then they send you to a phone number trying to get you to buy a cruise. I was a member when it was jack lalanes in 1992 and its ignore down hill ever since. I am canceling two memberships
I am a member of Bally's fitness club for 15 years. For 13 years I am coming to the Thornton, CO club. Recently a lot of equipment was removed from the club, and never exchanged. Some aerobic equipment was added,but not the equipment we were usually using.
It is a complaint that coming not only from my family, but from a lot of other club members.
How come that other Bally locations (Colorado Blv, Denver and Wadsworth Blvd remain normaland have all the necessary equipment?
And why is the working hours during the weekend are shorter in Thornton club?
I belong to the Bally's in Bashore unfortunalty. I used to go to the Ball'y in capaiuge which i was very happy with. But when they switched to LA Fitness i couldn't go there. For some stupid reason ,this Bally's is terrible , I talked to someone from corporate office her name was Michelle ,said that i could transfer to LA Fitness but she never answer's her phone which i left numerous meesages. I want a answer ,i would like to transfer.
I attend the Bally Total Fitness in South San Jose, CA. After trying to find someone to speak with, I have noticed (on various sites) that there seems to be a common theme regarding the lack of cleanliness not only at my club but also at other Bally Total fitness centers around the country. I can only hope this is a concern that will quickly get resolved and I can't imagine how this could be such a huge expense that the corporate office finds this is a service they simply can't afford to offer their clients. Who wants to use a dirty bathroom and locker room?
Hello members, I have a problem with Bally's fees. I joined Bally in 1994 as a life time member at a cost of about $800. I'm currently being billed a yearly fee of $252 to keep my membership. Today I called Bally's customer service where it was revealed that new membership for my same type is paying $199.99 a year. My question is how can a new membership be less expensive than mine? This practice makes my lifetime membership a waste of time and money. I would like to start a class action suit agaisnt them. Interested parties should contact me at
The Bally's on South Academy in Colo Spgs is the worst run place I have ever seen. The exercise area and the weight machines are never cleaned. The women's locker rooms, bathrooms and showers are disgusting, with filthy floors, ankle-deep standing water and hair and debris in every corner.
The so-called maintenance man cannot keep the whirlpool jets operating for more than a few days a week.
There are members who jump into the whirlpool DIRECTLY OUT OF THE STEAM ROOM... sweaty and FULLY CLOTHED!!!!
The losers who sit at the desk or disappear entirely will not take 10 minutes out of every hour to check out the wet areas.
Someone could slip, fall and kill themselves and nobody would know or care.
Why is this place a dirty toilet inside a pigsty???
I am having the same trouble as most of you have identified. I cannot get any response, my original ohio membership was just sold to Red Fitness however I now live in Arizona, I would be content if it were transferred to LA Fitness. If anyone is ineterested in a class action law suit, please respond.
I too am having problems with cancelling my membership with Bally's since they closed my location and transferred my membership to LA Fitness WITHOUT my authorization. LA Fitness continues to debit my account even though I NEVER signed an authorization to do so! This issue caused my account to go negative and incur over $210. of overdraft/Returned Check fees in ONE month. LA Fitness presented the non-authorized debits every week until they received the payments! The bank will not reverse the fees since it wasn't an error on their part. LA Fitness blames Bally's and Bally's blames LA Fitness. I am also forced to file a civil suit to get this resolved. DO NOT sign up for monthly payments for a Bally's Membership or you too will find yourself in your local courthouse not your local gym!
DO NOT JOIN! the offer a low monthly membership which is month to month but IMPOSSIBLE to cancel. The websit has 2 different addresses to send cancellation letters 2, one in DC and one in CA, both of which are old and wrong. NONE of their numbers have a live representative and their club managers are no help. I am almost to the point of cancelling my credit card to stop them from charging me.
I had been a member of ballys since1994 until they closed
all of their Illinois locations.I received a letter telling me that I could go to LA fitness but LA fitness refuse me in spite of me giving them my ballys member card.I got the run around every time I contacted ballys about this problem.I will be putting up web sites warning others not to join this den of thieves ..I also plan to file a civil suit as soon as I can locate an address to send the summons to!!..Lionel Watts
WARNING CONSUMERS!!!!!! Balley's Total Fitness is a TOTAL RIP OFF, SCAM, DOES NOT HONOR IT'S OWN CONTRACT, STEALS MONIES FROM CUSTOMERS AND THEN YOU CANNOT GET A HOLD OF ANYONE TO RESOLVE THE THEFT OF YOUR MONEY BY Bally's. ABORN & CAPITOL BALLY'S HAS BEEN REPORTED TO THE DISTRICT ATTORNEY OF San Jose, California for refusal to acknowledge a rescindment of contract. The Better Business Bureau has also been contacted to report this Consumer Bad Business. F.Y.I. 09/12/2012
My name Margarita Lantigua and I'm a Bally's member since 2003. My Bally is located in Bay shore, New york. When that Bally moved and became a Bally Sport Club. I have a lot of expectation. Well up to today the pool is not open, not steam room, no hot tub, and to add up to all of these now the music system for the zumba class is not working for a week. This is really ridiculous for two days i have to go home without taking my favorite workout "zumba". Just to let you know. I Bally sport club at Bay Shore continues like that many more are going to cancel their membership
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