Bell Canada Corporate Office

Bell Canada corporate office headquarters location, phone number, address and feedback

Please find details for the Bell Canada corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Bell Canada corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Bell Canada
15 Asquith Ave.
Toronto, ON M4Y1P4

Bell Canada Corporate Office Comments

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28
Jun

Posted by Mekanic


6/28/21 9:37AM

Bell Canada Review

I have been a Bell Canada customer for over 25 years. During that time I have experienced many issues with home phone wiring connections, internet and Wi-fi connections! For the amount of money we pay for our telephone, cell and internet programs, we shouldn't be having any connection issues, especially when Bell states how well their services are technologically advanced, monitored and serviced! I have listed the issues I have encountered since moving to another house in 2014:

Date Bell Internet Problems

October 1, 2018 Internet not connecting. Wan light flashing red.... have to keep rebooting the modem!
October 2 - 15, 2018 Internet working intermittently! WAN light flashing red often, have to reboot the modem!
October 20, 2018 Called Bell support, Agent rebooted modem.
October 27, 2018 WAN light flashing red again, called Bell support, rebooted modem. Will send Tech. to house Oct. 29, 2018
October 29, 2018 Tech. support checked connections inside house and outside - replaced modem with Bell Hub 2000 model.
December 28, 2018 No internet all day, called Bell support - sending Tech to house on Dec. 31.
December 31, 2018 Bell tech. repaired wiring and checked modem again. Said it was ok.

January 4 - 8, 2019 Internet going off and on, WAN light flashing red! Called Bell support - sending Tech to house!
January 9, 2019 Bell phone support checked modem, ran tests, still no go! Sending Tech to house Jan. 11, 2019.
January 11, 2019 Bell Tech. checked modem again, reset modem again.
January 20, 2019 WAN light flashing red all evening!
January 21, 2019 WAN light flashing red in morning! Called Bell support - sending Tech to house.
January 23, 2019 WAN flashing red! Bell Tech. checked modem, repaired connections inside house and checked exterior too.
January 24 - 25, 2019 WAN light flashing red in morning! Called Bell support - sending Tech to house Jan. 26 from 3 - 5pm.
January 26, 2019 Bell Tech. checked modem again, reset modem again.
January 27, 2019 WAN light flashing red in morning! Called Bell support - Bell supervisor checked modem on-line.
January 28, 2019 WAN light flashing red in morning! Called Bell support - they will send me a new modem.
January 29, 2019 New modem delivered.
January 29, 2019 WAN light flashing red at 8 pm, and remained flashing red until morning of Jan. 30.
WAN light flashing red in morning! Installed new modem at 11:30 am, worked until 5:30 pm,
WAN flashing red, slowly!
January 30, 2019 Called Bell support, reconfigured log-in account - modem working now.
January 31, 2019 WAN light flashing red in morning! Internet came on at 2 pm stayed on until 2:15 pm!
Went off again until 5:30 pm and stayed on until 5:45 pm!

February 1, 2019 WAN light flashing red, called Bell support - will send Tech. to house. (maybe a Bridge error?)
Bell Tech. (Roberto) replaced wire from filter to modem jack and adjusted modem.
Modem worked fine until 9:30 pm, then WAN light started flashing red again!
Called Bell support - sending Tech. tomorrow.
February 2, 2019 WAN flashing red - Bell Tech. (Trevor) here between 10 am - 12 pm - checked lines, replaced a part
outside the house and adjusted modem.
February 2, 2019 WAN light flashing red, called Bell support - reset modem, no go - will send Bell Tech. Feb 3.
February 3, 2019 Bell Tech. tested everything - substituted new modem, replaced new jack, changed modem speed -
OK now but internet is very slow!

July 1, 2019 Called Cogeco to get internet package due to problems with Bell internet.
July 8, 2019 Bell ported our phone number to Cogeco, since then our phone did not work!
Called Bell support, spoke with 2 agents, then again with 2 more agents!
At 1 pm agent gave us new phone package B68JHP95
After 1 -1/2 hrs. on my cell phone I was referred to a level 2 agent who checked the phone porting process.
July 10, 2019 Cancelled Cogeco account.
July 11, 2019 Called Bell again, spoke with agent who said it was a porting issue and it will be resolved with a new phone
package BB8P73Q2.
Bell will send Tech on July 16, 2019
July 16, 2019 Bell Tech. Serviced exterior connections 2 times - Phone is OK now, but the internet is down!
Called Bell internet support agent sent me to level 2 support, then to level 3 who will call me back.
Level 3 (Kim) called back, then connected remotely, indicated bell will give a credit of $100.
Phone working now and internet started working again in the late morning.
July 17, 2019 Bell supervisor in Quebec (Kim) verified if everything is working - OK, giving us a new package deal,
verified by email.
July 23, 2019 WAN light flashing red again, rebooted modem, still not working!
Called Bell support, took 3 agents 3 times to reboot modem! Passed on to Tech. support 2 times to resolve issue.

August 16, 2019 Bell Tech. came to house, pulled a new wire from the box outside the house.
August 17, 2019 Tech. worked on modem issue for about an hour. Rebooted then worked ok.

October 25, 2019 E-mail account not working Bell created ticket #44542919
October 26, 2019 Tried calling Bell support, hung up after waiting 30 minutes on the phone!
October 28, 2019 Bell support (Orillia) used Log Mein Rescue to check settings - cannot solve Outlook email problem!

November 17, 2019 WAN light flashing red again, called Bell support - bumped up to second level support (Bernadette)
" Bell support (Bernadette) checked stability of modem and the line with phone videoconference -
adjusted modem to 3mbs, highest for our area!
November 21, 2019 Wan light flashing red again called Bell support
November 22, 2019 Agent ran on-line tests and rebooted modem.

December 28, 2019 No internet all day! WAN light flashing red, called Bell support, sending a Tech. on Dec 31, 2019
December 31, 2019 WAN light flashing red again, Bell Tech. repaired wiring, checked modem. Ok now.

February 2, 2020 WAN light flashing red, called Bell support, reset modem but still not working, will send a Tech. on Feb 3, 2020
February 3, 2020 Tech. tested everything, substituted a new modem and put in a new phone jack.
Tech. changed modem speed, ok now but internet is very slow!

September 18, 2020 Bell Mail problems, no primary email address and no contacts!
Cannot send mail in Outlook either! iMac internet accounts won't accept Bell password!
Called Bell support, agent could not resolve problem, told me another agent would call me back the next day
- BELL DID NOT CALL BACK!
September 20, 2020 Email issue not resolved - BELL TECH. A NO SHOW!

October 18, 2020 WAN light flashing red, no internet! Called Bell support, waited 38 minutes to get assistance!
Bell agent reset modem, ok now.

November 15, 2020 3 power outages on our street! Modem would not boot up. Called Bell support, agent rebooted modem,
ran tests, told me we need 2nd level support. Called Bell support, agent rebooted modem, ran tests, told me we
need 2nd level support, will call back.
November 16, 2020 2nd level support supposed to call me between 10 am and 12 pm, did not call back!
Called Bell support again, agent put me to 2nd level support. Agent rebooted modem, tried text message
video conference - didn't work! Tech. support to be here between 3 pm and 5 pm. Replaced modem,
WAN light flashing red again
November 17, 2020 Called Tech. support back, modem lights were flashing red again; agent bumped me up to the next level
support. 2nd level support (Bernadette) checked stability of our line, did a videoconference and adjusted
modem to 3MB, highest for our area!
November 25, 2020. WAN light flashing red again, rebooted modem 2 times!
Called Bell support, rechecked modem on-line tests, rebooted modem and worked ok now.

December 21, 2020. Bell's McAfee security not working! McAfee tech. uninstalled existing version and reinstalled new version
for iMac systems, works fine now.
December 22, 2020 Bell's McAfee displayed security warnings to renew subscription! McAfee agent assured me no
subscription renewal required.
December 23, 2020. Called Bell Loyalty, informed them of our internet issues over the year: modem replacements, wiring issues,
weak Wi-Fi signals, slow internet etc. Also informed Bell about issues with McAfee security system on iMac
computers. Bell agent promised a one time courtesy credit of $20.00. Big Deal!!

January 1 - 30, 2021 Internet very slow and WAN light flashing often this month!

February 2, 2021 WAN light flashing red again, tried rebooting modem, no go!
Called Bell support (Ralph) ran tests of the modem on-line, reset modem.
February 9, 2021 Bell's McAfee security kept displaying warnings about needing to be renewed!
Called Bell support, agent had me uninstall McAfee following the chat instructions.
Agent transferred me to level 2 support (Patrick) but couldn't resolve the issue.
Transferred to McAfee tech. support who took over the computer and installed the correct version for iMac.
Works now.
February 17, 2021 WAN light flashing red. Tried rebooting the modem, no go!
Called Bell support, transferred to 2nd level, Tech. ran diagnostics, transferred to another 2nd level Tech.,
ran more diagnostics. Total about 1-1/2 hours.
Tech. support booked a Tech. for 3 - 5pm on Feb 18, 2021
February 18, 2021 Bell Tech. ran tests, checked inside and outside connections. All tests showed good, said our area has old
equipment and distribution box is too far.
February 21, 2021 WAN light flashing red again, tried rebooting modem, no go! (8 pm)
Called Bell support agent ran tests of the modem remotely, reset modem, had to refer me to the escalation
team. Agent used text video conference link to view modem operation, tried to stabilize modem, and sending
results to an escalation team. Agent advised will send another Bell Tech. tomorrow Feb 22, 2021 between 3 - 5 pm.
February 22, 2021. Bell Tech. ran tests, checked inside and outside connections and at the distribution box up the street.
Tech. ran a temporary cable from the Bell box on the front yard to the connection box outside the house.
(will be removed/buried in May 2021)
Tech. rechecked inside connections, rebooted the modem, checked the settings and said they were at the
maximum values for our area.
February 23, 2021 Internet has been on and off intermittently all day, especially at the desktop computer and on an iPad!
February 26, 2021 Internet has been on and off intermittently all day! Signal is too weak!
Had to turn off internet connection and then turn it back on again using the internet connection on the
computer in attempt to get internet working again.
WAN light flashing red again, (started at 6 pm), tried rebooting modem, no go!
Called Bell support agent ran tests of the modem remotely, no go.
Agent asked me to disconnect phone line at the modem and from the phone jack, and disconnect power to
the modem, wait 30 seconds. Reinstalled phone line and power line to modem, waited for it to boot up -
working again.

February 27 to
March 12, 2021 Internet very slow, weak Wi-Fi signal strength especially in the kitchen and den!
Internet disconnects then reconnects, emails won't respond (won't open or send)!
March 13, 2021
(5:00 pm) Internet down! Modem WAN light flashing red! Tried rebooting modem two times...no go!
Called Bell Tech. support, rebooted modem again...no go! Re & Re phone line, Re & Re power cable...no go!
Agent ran on-line tests...no go! Agent runs tests while phone is disconnected, then calls back, could not resolve issue.
Agent has to refer us to level 2 Tech. support. Advises of busy support, the level 2 support will call back at 7pm.
NO CALL BACK FROM TECH!
(7:30 pm) Called Tech. support again, asked for level 2 Tech. support, described issue, Tech. checked system, rebooted
modem. Tech. did on-line diagnostics, reset modem, updated modem software, and optimized modem. OK now.

April 1 - 30, 2021 Internet is slow on a daily basis, and occasionally will not connect to server. Wi-Fi cuts out intermittently when
trying to watch movies!

May 1 - 31, 2021 Internet still slow especially when trying to download photos or videos, and has intermittent connection to
the server.
Wi-Fi very weak in certain areas of the house, and still cuts out or buffers when watching movies!

June 5, 2021
(10:00 pm) Wan light flashing red, rebooted modem, still no go! Rebooted modem again an hour later but still not working!
June 6, 2021 Wan light still flashing red!
Called Bell (11:30 am), Tech. support verified modem is out. Performed tests on-line.
Tech. support refreshed system, OK now.
June 19, 2021 Wi-Fi signal has been weak for the past few days!
(9:30 pm) WAN light flashing red again, rebooted modem, still not working!
Called Bell Tech. support, agent checked modem, verified it was out, reset modem, reset profile, modem
OK now.
June 21, 2021 Wi-Fi signal weak, internet connecting intermittently!
June 23, 2021 Wi-Fi signal weak, internet connecting intermittently!
(1:45 pm). No internet, Wan light flashing red until approx. 2:30 pm, then blue again!
June 24, 2021. Internet connection highly unstable all evening - got booted out of Zoom meeting 6 times!

How long will I have to put up with these internet and Wi-fi issues? Is there no qualified technician whom can resolve these problems?
I am considering switching to Cogeco for better internet.

13
Apr

Posted by Maria Ferranti


4/13/21 5:59PM

Bell is Crooked , billing for returned equipment then sending letters from Maria Ferranti after speaking with accounts and being told everything was looked after. The BBB should look in to bell's practice.

04
Feb

Posted by Tony


2/4/21 9:28AM

I received one of those 'Pre-Service Suspension Notices' from Maria Ferranti yesterday....perfect timing......I had just spent about an hour 'chatting' with Melissa (a contact agent) who then referred me to one of the Bell Loyalty crew in Toronto in an attempt to solve a dollar problem......a 360 plus dollar problem.

After nearly fifty years of BELL 'patronage' I decided to change providers last August. The new provider would provide me with my home phone, WIFI, internet and TV service at a very attractive rate. I did appreciate BELL's cooperation in allowing me to keep the phone number I have had for decades....oh....I requested through BELL's contact service instructions as to how I should return their MODEM (the new provider's MODEM was doing the job very well). My request got no response.

Well, the Loyalty crew member informed me that the Internet part of my service was never cancelled....so the charges continued to accrue. My question was simple....what service was I receiving through an unconnected internet MODEM?.....Obviously, there was no service but the dollars must be for 'ornamental beauty of the BELL equipment'.

I paid the $361.24 bill digitally as I spoke to the Loyalty crew member.

I smiled as I reread Maria's letter...."We appreciate your business....". I think not.

If BELL appreciated the customer's business, they would have a 'customer advocate'. Why might a long standing customer stop paying regularly......are customers paying for services they're not using.....are customers actually aware that they're paying things they're not using...etc.etc etc.

Wouldn't that customer be pleasantly surprised by a phone call from a Loyalty agent pointing out a cost saving suggestion! They would be impressed too.

As a modest BELL investor ($50,000), I was pleased to see on BNN this morning that BELL has increased its dividend.

28
Mar

Posted by Sick and Tired


3/28/20 12:48PM

I just received a Bell Bill, actually a PRE-SUSPENSION NOTICE , dated MARCH 17TH, 2020. The letter endorsed -Yours, sincerely, Maria Ferranti, Vice President - Bell Collections. This at the end of the letter. First telling me " We Appreciate your business" then threatening me with disruption of my services. WOW what can I say..... This is unfounded especially during this World Wide Epidemic..... This company charges exuberant prices for services internet, phone, mobile, TV. This is disgusting how does a Company control so much? You people scam and mislead people.. you increase 3 or 4 times a year a small amount but in the end it just fills your cooperate pockets. Ive been on hold with Bell for over an hour now on second hour..... Why? the proof is this company is going after people for their recent increase on all bills. Now your call centre are so inundated with calls. This is shame and to hold a name like Bell Canada.... this is not the Canadian way. This company has done nothing but to upset people, bring out anger.. and wasted many many many hours of valuable time. Not only do they rob people of their money they rob them of time.

I am a retired customer for years now and I am so very tired of the conduct of this Company. Even more so in the situation that Canada and World are in now. You people make me sick

I will stop at nothing to have this Company name on every social media out there even CBC network by our Premier of Ontario... this is how upset I am.....


I would so appreciate a phone call....

Here I go,

SINCERELY, CAROLINE - PRESIDENT OF MY HOME

15
Jan

Posted by Rob365


1/15/14 12:47PM

I cannot add any more criticism to what I've read in this and other blogs other than a fellow by the Bell's assigned phone name of Dilip or employee #6040907 in the cancellation department is a dead beat. He had the nerve to get impatient with me asking him to repeat a summary of what was promised in the conversation. Sure enough his assurances were false. I received a bill on Jan 12 stating I still owed the fraudulent early cancellation fee of $100.00 and not only that it arrived with "pay by Jan 10th". If he worked in my company he'd never been hired in the first place. Bell is still and will always be a four letter word.

06
Dec

Posted by pitbul48


12/6/13 10:54AM

Interesting that I not the only one to have problems with Bell...

Once had 4 pagers, then a cellphone, long distance with my home phone, a second line to get DSL, (as Bell wouldn't offer a good enough line). I also had the initial Bell satellite offering.

For the past 10 years, the only Bell service I subscribed to was a land line.

I recently returned to Bell TV because of a great deal I was offered, Digital PVR + a digital receiver + special "select" programming which was to include ALL the SNET channels, including SNET Ottawa (Senators) - NOT! Well, have been banging my head since the hockey season started, as they have a group called the LOYALTY Team (what an oxymoron) who will NOT honour what their sales forces promised.

The salesperson did accept to write most of his promises down as I couldn't believe (nor did the LOYALTY team) what I'd been offered, including free long distance for 2 years!

Guess I will have to hope that Telus, who understand what Loyalty means, will soon offer satellite TV... or, I'll go back to Shaw where I was getting satisfactory service at the right price.

A word of caution to ANYONE signing up with Bell. REFUSE to sign the 4-page document that is put in your face after the installer has finished hooking you up. It IS A CONTRACT which does not look like anything you may had been sold by the salesperson. I didn't and STILL had to fight Bell.

A promise to BELL and Kerry Arbour: I will let anyone who is willing to listen know that BELL hasn't got its record profits because they offer great service. At 65, I still have a brain and will remember this when my contract is up

03
Dec

Posted by Frustrated


12/3/13 8:51AM

My name is Sean O'Grady and I have been a Bell customer for almost 30 years. Over the years I have spent thousands on various types of phone service and been more than satisfied with Bell products. As we speak I am researching Bell's latest plans and deals for mobile phone service because my contract has expired.

I'm hoping you can help me regarding an exhausting billing issue I encountered today. My ability to text has been shut off because of an overdue bill that I am glad to pay. I have offered to pay $300.00 today ( Tue) and the remaining $285.00 on Monday. This seems like a reasonable arrangement to me but after talking to various Bell Mobility employees they refuse to help me. The cruel irony of this situation is I need my texting so people who hire me can send me jobs and details regarding the jobs. I need the texting turned back on so I can make the money to pay the rest of my bill !

Any help you can offer would be greatly appreciated.



Sean O'Grady

11
Nov

Posted by Linda


11/11/13 10:06AM

Im new customer of BELL for 4 weeks and I have had 13 techinicains to my house internet tv and home phoen all have issues and to date they go unresolved I was wiht Rogers never had a an issue. I have escalted the matter several times still no resolves leaving BELL for good they are treeible!!!!!!!!!!!!!

27
Sep

Posted by giulia


9/27/13 11:32AM

6 months ago i switched to bell canada again, and ever since then i been having nothing but problems. The sales ppl can't even get right when the sell a product or a package, wich they should know excacly what they are offering. I got a 24 months promotion from bell for all 3 services home phome, internet and ty, what they din't have (accoring to the sales ppl ) was a long distance plain, so they gave me a number to call, wich turned out to be Yak, and i set up my long distances with them. Only to find out a few months later from a bell customer service that long distance is inclunded in in the package i got, so i cancelled with yak, and set up with bell. well flashing news, i am still sitting here 2 months later waiting to be set up with the long distance, and to top it all of bell is billing me for long distances through yak. been fighting with them for 2 weeks, no one is able to help, customer service refuses to let me speack with a supervicer. and the beaty of it all is that if i breack my 2 year contract they are going to charge me a fee, so i am stuck with bell for the next 2 years.WAY TO GO BELL.

30
Aug

Posted by Frustrated


8/30/13 7:46AM

I have always been a Bell customer for both residential and business. We decided to cancel our business telephone numbers including the 1-877 number. The biggest issue with Bell is that the Business side of the fence does not talk to the Residential side causing MAJOR issues. I have spent close to 2 weeks on my cell phone (who pays for that) trying to make the right hand understand what the left hand is doing to the point where I had to tell them about 'tickets'. THis is an absolute joke. Today again I have NO SERVICE from Bell. I have been on the phone since 9:00. I spoke with a Supervisor that insisted that she was to call me back on my cell (because it's costing me money to wait) within 10 minutes of 9:00 a.m. I called Bell at 10:15 to be on hold for over 30 minutes to be asked again what is my problem. I gave her the name of the supervisor KATHRYN with her Id number EX66127 to be told that she would need to get back to me as she does not know how to connect with this person. I AM FRUSTRATED TO THE EXTREME. If by noon today I don't have a service I will be going with another provider. Hopefully someone from corporate will hear this complaint. I work from home on Fridays and have teleconference calls. Obviously today I will not be on them. This service was to be properly set up Wednesday morning Aug 28th. Now it's Friday Aug. 30th before the long weekend. What are the chances of having service!! Pat Foran here's another one for you!

29
Mar

Posted by Anonymous


3/29/13 3:41PM

I was a bell home phone customer for 30 + years, then when cell phones and internet were available, got on the band wagon. I got a new cell about 3 years ago. And then it started, getting charges for long distance on my cell from my home location. They removed the charges when I called a couple of times, but after that I was told it was my problem if my cell was picking up on a hamilton tower when I was in brantford. I finally left bell and took everything to Rogers. Ever since leaving bell. I have heard from them non stop at least once a week. Offering me all these great prices. Where were you when I was a customer all those years????. I never heard from you, just got my fees increased over and over. I know Rogers will probably be the same, but what do you do. They have you know matter where you go. I am thinking of going back to 2 soup cans and a string. Where will it all end????

11
Mar

Posted by Anonymous


3/11/13 1:42PM

"Bell" is the definition of total incompetence. Every month since late 2012, we have spent untold hours on the telephone trying to get our telephone and internet bill correct. The proper total cannot be arrived at without talking to the billing dept, supervisor of the billing, resolution department, then someone else. The person in the resolution department had to contact Karen, who we talked to in December. She kindly told us she would personally keep her eye on our bill to make sure the necessary adjustments were applied to our bill. That never happened. Forward to March 2013, we still get bills that are wrong, spend our time on hold.
Today--HICHEM out us on hold to call KAREN. She couldn't talk to us now because her shift was finished and she would call us next day. Great service--

28
Feb

Posted by Anonymous


2/28/13 8:42PM

Bell Canada is an absolute joke. The worst customer service I've ever seen. They need to be educated. They don't want to listen to the customers. Past few months same dialogue which they were brain washed, in there training, and nothing is coming out of them. Only excuses. I paid bills every month by 27th. the last bill payment was also received on Feb.27th.Now without receiving the new bill, they discontinued my outgoing services. Did the same thing last few months. Even though we sent a letter of concern to corporate office, they never replied yet.
By writing like this will it get anywhere.

02
Jan

Posted by Shelley Kinney


1/2/13 8:59AM

Bell Canada does not care about Customer Service at all! They don't seem to comprehend the concept, if you continue to treat your present customers so poorly do you really think that you will have a company to work for; not to mention a pay cheque? Trying to reach someone on the customer service line that actually cares is impossible! Never been so disappointed in a service provider in my life. The most embarrassing fact in this whole matter is that my husband is an actual Bell employee... This company does not even care enough to take care of each other. Never again will I ever recommend Bell Services to anyone.

19
Oct

Posted by Anonymous


10/19/12 8:01PM

no phone no service, poor customer service and no resolution. What is going on in the Peterborough area? My neighbors have no phone service either and your Techs are not doing anything about it, also your people are not telling us what is wrong. 12 hours on the 15th to the 16th and 30+ hours from Thurs at 5pm. Still no phone service.

10
Jul

Posted by TV


7/10/12 6:29PM

Bell sends flyers to ask for feedbacks, but access to their web is impossible to reply.

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