Posted by Anonymous
Polk audio once a quality name in electronics, at least as that's how I've always perceive them to be. In a nutshell, on the phone with your customer service department six times over the last two weeks. For a total time of 4 1/2 hours, And without exaggeration at least three hours of that on hold. To include two disconnects no call back even the phone numbers provided at the beginning of each conversation. And then as recently as last Friday was told that someone would be calling me back. I mentioned that they may be closing she said not to worry the supervisor stay later. Needless to say I didn't hear from anybody.
After my experience with your customer service I doubt that anybody's going to respond to me. I'm not gonna put my name and email within a document they can read Publicly. However I am listing the incident report number. You should be able to ascertain my name phone number and email from that document.
Leslie I started this process on November 9 of last year the first person I spoke to was very helpful and then fat got me a new subwoofer I had to wait till January 11 or so to get it but nonetheless as promised. Since then forget about it your customer service department couldn't hit water if they fell out of a boat. So now I have a poke Max SR and I'm on a second subwoofer and without a functioning system. Member started in November 9 of last year. Do yourself a favor and call the number that you publish in your book. Call number 10 you're a customer with a problem you'll be put on hold and try listening to that music for hours. I doubt that I'll hear from you as I can't seem to get hold of your corporate offices because you don't list any damn numbers. This is my last resort the incident report is as follows: 20215-000318
