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Original Comment I used expedia for the first time a few weeks ago, and I want you to know it was truly the worst experience I have EVER had with traveling! The support system is so unorganized, and they will not take the time to fix issues. I booked a room in a pet friendly hotel, and upon arriving the hotel informs me they are not pet friendly, after 4 HOURS on the telephone and repeatedly being dropped, I am in tears no where to stay, then they book and charge me for another hotel, and there they do not have power, and the clerk assured me they had called expedia multiple times to tell them to stop booking people there. Then after ANOTHER 3 HOURS on the phone, I finally get confirmation numbers for refunds. Then I do not receive both refunds, so I call BACK again, and the refund supposedly did not go through?? LOL So now I have to wait for another call to confirm. Is this any way to treat a customer????? I never had any time for my vacation, I lost all my money driving down and back and on the phone with people who are not helpful! They love to book you, but do not have any issue...you are totally left out in the COLD! So as my warning to ALL.....FORGET IT!! IF you want the worst experience then by all means! Just be ready to loose MONEY and TIME!!!! I cried that entire day!! Is that a way to relax and take vacation???????????

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