Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Earlier in the week beging July 30, 2012 ending August 5th 2012 i called your office in Hazleton Pennsylvania to reserve a 14 foot truck for Sunday August 5th 2012. the man that i spoke to took my credit card information including the number, expiration date and 3 numbers on the back. Well today August 4th 2012 i called to see if i could get a smaller truck since a lot of the things to be moved have already been moved. When i called there was no reservation under my name, phone number, or credit card number. We even checked all of my credit cards just in case i used a different one and there was no reservation. now i had to reserve a van which may not be big enough and we may have to make two trips. I do not want to pay for the mistake of your employee. i feel that i should not have to pay for either the cost per mile of 59 cents which the van is going to cost or for the gas that i am suppose to replace before i return the van. I want to hear back from you in the next hour with your decision on this matter. I have used U-Haul before that is why i called this time but after all i have had to go through with calling my credit card companies to make sure that there have been no charges and having two of my credit cards canceled as of today so no charges can be made on them until the new card is issued which will take a week to ten days. i had to keep the one card that i reserved the van on. as i said i want to hear from you within the hour. Patricia McGlynn

Feedback

Your Name

Your Email

Verification