Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment We bought a Frigidair Ref. Model FGUI2149L and Serial # 4A22410539 end of May 2012. It was delivered some times in June 2012. From day one I noticed that doors would make noice when open and close. There were some scraches on the doors and the Ref. looked used to me. Then the freezer area would have a lots of steam and some ice. I called Pacific Sales where we bought it and they sent a tech person. He touched up the scraches and told me that the steaming was normal. Then after 2 weeks we noticed that Ref. is not cooling and we end up throwning some food out. The feezer was full of ice due to not defrosting. I called the sale person and he directed me to the Frigidair customer service and they directed me to local appliance service for Frigidair. It took almost one month for them to show up and meanwhile we had to throw all of food due to defective Ref. The service person put some ceiling around the doors and clean the ice behind the freezer walls and he told us there was lick. It worked for one week and then the same story all over again. We called Frigider customer service and requested to replace this defective Ref. and we were told that we have repair warranty. They told us if we had 3 major repair may be they will replace (3 major repair on a new Ref.? very much ripoff). We requested the same service person since we thought he is familiar with what is going on. It took another 3 weeks for him to show up becuase the manufacturing tech told him he need to order the Diice kit and some other parts and he had to wait for the order. We had no Ref. again for almost a month. After a month the service person came and made the changes per what the Frigidair Tech told him. The Service person told us that this Ref. is not fixable and that we will have the same problem and he is not returning since he has done every thing possible to fix it. I contacted Pacific Sale and Frigidair and requested a refund so that we can buy another Ref. They are not willing to do so because we have repair warrenty! The warrenty make sence if we had this Ref. for a while but we had issues from the day one and we are asking to take it back. I will fight for our right no matter if I take this to court. This was our first Frigidair and first Pacific Sales buy and never again. Please help us to resolve the issue. Thank you.

Feedback

Your Name

Your Email

Verification